Current jobs related to Customer Journey Expert - Makati - ING

  • Customer Journey Expert

    3 months ago

    Makati City, National Capital Region, Philippines ING Full time

    Within Global KYC, we are looking for four Junior Business Analysts. In this role, you will be part of an exciting journey towards truly global standardization within the domain of KYC for ING.You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money Laundering, Counter Terrorism...

  • IT Solution Expert – EC SAP SuccessFactors

    4 months ago

    Makati City, National Capital Region, Philippines Philip Morris International Full time

    PMI wants to work with the best talent available. Our diverse workforce of around 73,500 people speaks more than 80 languages. Our priority is to attract, support, and retain individuals from across the planet – no matter their age, gender, religion, or disability. Our people are our greatest strength, and we're proud of our culture of openness and...

  • Customer Insights Analyst

    4 months ago

    Makati, Philippines CEMEX Full time

    JOB PURPOSE For the Company to offer superior customer experience in each stage of the Customer Journey, the person is tasked to gather, analyze and synthesize data to look for opportunities to constantly improve based on customer insights. Proposes and identifies customer-focused value creation strategies for the Company and actively disseminates...

  • Business Analyst

    6 months ago

    Makati City, National Capital Region, Philippines ING Full time

    As a Customer Journey Expert (CJE) assigned in the Lending Tribe, you will contribute to the overall strategy by ensuring that data is readily available in real-time for clients, colleagues and regulators. You will drive and potentially lead projects using your experience as a business/data analyst. You will work closely with diverse personalities across the...

  • Customer Insights Analyst

    4 months ago

    Makati City, National Capital Region, Philippines CEMEX Full time

    JOB PURPOSEFor the Company to offer superior customer experience in each stage of the Customer Journey, the person is tasked to gather, analyze and synthesize data to look for opportunities to constantly improve based on customer insights. Proposes and identifies customer-focused value creation strategies for the Company and actively disseminates findings...

  • Customer Experience Manager

    1 hour ago

    Makati, Philippines Quess Philippines Corp. Full time

    Details: - Work onsite - Shift: 9 AM - 4 PM - Location: 6/F ODC International Plaza, 219 Salcedo St. Legaspi Village, Makati City 1229 Seeking a dynamic and proactive Customer Experience Manager with a strong customer focus, capable of delivering outstanding customer experiences to join bank. In this role, you will work with clients to understand their...

  • Customer Experience Manager

    5 months ago

    Makati City, Philippines RecruiterPH Full time

    Job Description Responsibilities: Develop and execute a customer experience strategy that aligns with the organization’s goals and values. Promote a customer-centric culture throughout the organization. Gather and analyze customer feedback through surveys, reviews, and other channels. Develop strategies to streamline and improve the customer...

  • Customer Experience Manager

    5 months ago

    Makati City, Philippines RecruiterPH Full time

    Job Description Responsibilities: Develop and execute a customer experience strategy that aligns with the organization’s goals and values. Promote a customer-centric culture throughout the organization. Gather and analyze customer feedback through surveys, reviews, and other channels. Develop strategies to streamline and improve the customer...

  • Customer Experience Manager

    2 months ago

    Makati City, National Capital Region, Philippines Monroe Consulting Group Full time

    Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a growing savings bank who has been thriving in servicing SMEs in the market. This bank is looking for an experienced Customer Experience Manager who is well-versed in working with clients to understand their customer needs, provide strategic recommendations, and design and...

  • Customer Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines opentext Full time

    OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. Customer Manager, Americas ENABLING THE DIGITAL WORLDOpenText enables the digital world as the...

  • Customer Service Representative for TP Bacolod

    3 weeks ago

    Makati, Philippines Solid Lyndelle Manpower Services Inc. Full time

    - PLEASE ATTACH YOUR CV/RESUME- Jumpstart your career in a Great Place to Work! Join our growing team here at Teleperformance and explore a wide range of exciting opportunities! Everybody is welcome! Just apply on the link provided and start your journey with us. Here's a quick guide on how to apply: Job Description: Successful candidates will be...

  • Customer Experience Manager

    2 months ago

    Makati City, Philippines Monroe Consulting Group Full time

    Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a growing savings bank who has been thriving in servicing SMEs in the market. This bank is looking for an experienced Customer Experience Manager who is well-versed in working with clients to understand their customer needs, provide strategic recommendations, and design and...

  • Customer Service Representative for TP Davao

    2 weeks ago

    Makati, Philippines Solid Lyndelle Manpower Services Inc. Full time

    - PLEASE ATTACH YOUR CV/RESUME- Jumpstart your career in a Great Place to Work! Join our growing team here at Teleperformance and explore a wide range of exciting opportunities! Everybody is welcome! Just apply on the link provided and start your journey with us. Job Description: Successful candidates will be responsible for handling service support...

  • Customer Manager

    2 weeks ago

    Makati City, Philippines opentext Full time

      OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.      Customer Manager, Americas   ENABLING THE DIGITAL WORLDOpenText enables...

  • Customer Service Representative

    3 months ago

    Makati, Philippines Halcyon Marine Healthcare Systems Inc. Full time

    Job descriptionCollege Graduate of any 4 years coursesKnowledgeable in MS Office ApplicationsWith or without experience in customer service;Very good communication skills and Telephone Etiquette;Ability to work under pressure and meet tight deadlines;Able to establish professional customer relations;Self-starter, ability to perform multitasking jobs.Can...

  • Customer Service Representative for TP Bacolod

    3 weeks ago

    Makati, Philippines Solid Lyndelle Manpower Services Inc. Full time

    - PLEASE ATTACH YOUR CV/RESUME- Jumpstart your career in a Great Place to Work! Join our growing team here at Teleperformance and explore a wide range of exciting opportunities! Everybody is welcome! Just apply on the link provided and start your journey with us. Here's a quick guide on how to apply: Job Description: Successful candidates will be...

  • Customer Service Representative for TP Davao

    2 weeks ago

    Makati, Philippines Solid Lyndelle Manpower Services Inc. Full time

    - PLEASE ATTACH YOUR CV/RESUME- Jumpstart your career in a Great Place to Work! Join our growing team here at Teleperformance and explore a wide range of exciting opportunities! Everybody is welcome! Just apply on the link provided and start your journey with us. Job Description: Successful candidates will be responsible for handling service support...

  • Operations Intern

    2 months ago

    Makati, Philippines Procurement and Supply Institute of Asia Full time

    Job Description: We are seeking a highly motivated Operations Intern to join our team. As an Operations Intern, you will have the opportunity to gain hands-on experience in various projects, including the PASIA Global Warehouse Assessment and Certification (PGWAC) program, logistics management, and process improvement initiatives. You will work closely with...

  • Relationship Manager

    2 months ago

    Makati, Philippines Primover Consultancy Services, Inc. Full time

    PRINCIPAL PURPOSE OF THE POSITION • Primary BancNet contact for member/participating institutions with the main goal of providing these institutions with an overall positive relationship with BancNet • Responsible for ensuring that the member/participating institutions understand BancNet’s role, products, and services as well as applicable policies...

  • Relationship Manager

    2 months ago

    Makati, Philippines Primover Consultancy Services, Inc. Full time

    PRINCIPAL PURPOSE OF THE POSITION • Primary BancNet contact for member/participating institutions with the main goal of providing these institutions with an overall positive relationship with BancNet • Responsible for ensuring that the member/participating institutions understand BancNet’s role, products, and services as well as applicable policies...

Customer Journey Expert

3 months ago

Makati, Philippines ING Full time

Purpose


Do you want to play an essential role in ensuring the good reputation of ING, and be in the first line of defense against money laundering and terrorist financing? Currently we are looking for a Customer Journey Expert within the Data & Analytics department in ING Hubs Philippines. You will be involved with the development of state-of-the-art solutions on socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 20+ countries, affecting 36 million ING customers. Through this we will be able to deliver our customers an optimal KYC experience whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

Job Profile

As a Data Readiness Customer Journey Expert, you will analyze data from +20 countries which will be consuming multiple services (eg. Transaction Monitoring, Customer Due Diligence, Customer Screening) and will also communicate in the appropriate level with relevant business/technical stakeholders from these countries. You will also have to support the definition and follow up on the milestones of Data Roadmaps related to these countries.

To ensure that the data of our ING customers is efficiently handled, the data analyst defines and ensures that the requirements and controls are in place to guarantee that the right data with the right quality out of 20+ countries is available to the different applications.

As a Customer Journey Expert:


• You help ING prevent Money Laundering and Financial Crimes globally;
• You solve complex IT problems and challenges;
• You analyze business requirements for the development of products and services
• You are always looking to optimize and automate processes and data, knowing how to include quality by design;
• You simplify solutions and processes in a complex and fragmented IT landscape and tell the story clearly to various international stakeholders;

• You stimulate cross-border interaction and alignment between people, Tribes, Squads, Chapters, FO organisations, Local KYC activities and Service organisations;
• You ensure compliance with ING’s policies and standards;
• You refine stories in a straightforward and executional way to optimize velocity;
• You give and ask for constructive feedback;
• You build the bridge between business and IT

We are looking for:
• You have a minimum Bachelor’s Degree (IT, Engineering, Maths or Economics/Business);
• You have a minimum of 3+ years of working experience in IT process and/or tooling implementation (Consulting experience is a big plus);
• You have participated in realizing regulatory/processes changes and translating regulatory requirements into functional designs and/or processes (experience within the areas of Financial Economic Crime, Anti Money Laundering or Compliance is a plus);
• You are an energetic & approachable professional;
• You focus on delivery through collaboration, ability to bring people together to work towards the same purpose
• You take responsibility, steer strategy and realizations based on facts and data, managerial courage to ask questions and make decisions
• You can easily “switch context” – so you are able to drive multiple (and distinct) topics during the day within an Agile environment where change is constant;
• You are a strong analytical and abstract thinker;
• You have strong communication, presentation, networking and influencing skills;
• You are articulate – fluent in English (speaking and writing)
• You share and adhere to the ING values of honesty, prudence and responsibility
• Experience with data management (data flows, data analysis, data integration, data quality, data governance)
• Experience with (at least) basic querying for checking large sets of data