Accounting Software Support

3 days ago


Metro Manila, Philippines Sysgen RPO, Inc. Full time

Responsibilities 

• Troubleshoot and resolve client’s online and phone inquiries regarding software issues, while providing excellent customer service 

• Prioritize, analyze and manage multiple inquiries from a varied group of clients 

• Advance product knowledge by reviewing new functionality and testing new product issues 

• Advocate for the client and ensure the software meets their business requirements 

• May create or enhance documentation throughout the support process. 

• Commits to expanding technological skills and knowledge of the Tyler products. 

 

Qualifications 

• College degree or comparable work experience, preferably in accounting or finance 

• Knowledge of payroll/accounting principles 

• Customer service experience a plus 

• Proficiency with computers and contemporary online applications 

• Excellent interpersonal skills 

• Effective analytical ability, particularly in a technical environment. 

• Excellent written and verbal communication skills. 

• Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment 

• Effective decision making and problem solving skills involving troubleshooting basic to moderate issues. 

• Strong organizational skills. 

• Must be able to come into the Metro Manila office a minimum of 2 days a week. 

• Must be able to work 9 pm to 6 am PHST shift.


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