Sales Assessment Officer

4 days ago


Metro Manila, Philippines Colcap Servicing Pty Ltd - Philippine Branch Office Full time

Are you ready to embark on an exhilarating journey in the world of risk management and compliance? Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team as a Sales Assessment Officer By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.

As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure

The Sales Assessment Officer is responsible for managing the day-to-day processing of sales enquiries and follow-ups, including managing leads records in the sales system and assisting the other areas in the Sales Department.

PRINCIPAL ACCOUNTABILITIES:

Respond to sales enquiries (inbound and outbound) via phone, email and SMSProvide timely response to customer enquiries and managing expectation and service delivery standardsKeep accurate records of customer enquiries including customer details and nature of the enquiryAdhere to established sales processesMaintain a focus on enhancing customer service skills and knowledgeAction other tasks or duties due to business exigencies or as deemed necessary by Management to achieve business goals

KNOWLEDGE, QUALIFICATIONS AND COMPETENCIES:

Availability to work on weekends (5 working days ; Day shift)With Australian Mortgage experience is an advantageStrong written and oral communication skillsExcellent customer care skillsGood planning, organising and problem-solving skillsResults driven ; knowledge sharing mentalityExcellent work ethic ; Strong team player

 



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