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Training Manager
3 months ago
About Remedy: Remedy is a premier destination for high-end skincare treatments, dedicated to providing exceptional services and results to our clients. Our team of skilled aestheticians, nurses, and front desk staff work together to create a welcoming and professional environment. We are committed to continuous improvement and professional development, ensuring our team is always at the forefront of the skincare industry.
Position Summary: The Training Manager will be responsible for devising, implementing, and delivering comprehensive training programs for aestheticians, nurses, and front desk staff. This role is essential in ensuring that all clinic staff are well-trained, knowledgeable, and capable of providing the highest standard of care, hospitality, and customer service. The Training Manager will collaborate with various departments to identify training needs and develop programs that enhance the skills and knowledge of all team members.
Key Responsibilities:
Develop training programs in partnership with our clinic and management teamImplement, and manage training programs for aestheticians, nurses, and front desk staff to ensure high standards of care and service.Conduct needs assessments to identify training requirements and gaps.Create training materials, manuals, and e-learning modules tailored to different roles within the clinicDeliver engaging and effective training sessions, workshops, and on-the-job training.Monitor and evaluate training program effectiveness through feedback, assessments, and performance metrics.Stay updated on the latest skincare techniques, products, and industry trends to incorporate into training programs.Provide continuous support and mentorship to staff to foster a culture of learning and development.Collaborate with the Clinic Director and other managers to align training initiatives with clinic goals and objectives.Ensure compliance with all regulatory and accreditation standards in training content and delivery.Maintain detailed records of training activities, participation, and progress.Organize and schedule regular training sessions, including onboarding for new hires and ongoing professional development.Qualifications:
Minimum of 10 years of experience in the aesthetics industry as an aesthetics professional or training / education lead.Strong knowledge of skincare treatments, products, and industry standards.Excellent communication and presentation skills.Ability to create engaging and effective training materials.Strong organizational and time management skills.Ability to assess training needs and measure training effectiveness.Passion for continuous improvement and professional development.