Training Expert

1 month ago

Manila, National Capital Region, Philippines Globe Telecom Full time

Job Summary: The Learning and Development (L&D) Expert is responsible for designing, implementing, and evaluating technical and soft skills training programs for internal customers.

Globe Telecom, Inc. is a leading telecommunications company in the Philippines, providing cellular, broadband, and mobile data services. Our goal is to create a wonderful world for our people, business, and nation.

Job Description
  • Plan and develop training programs for sales and non-sales teams following L&D frameworks and best practices.
  • Facilitate training programs with different stakeholders, including sales and non-sales teams.
  • Evaluate and assess training effectiveness to ensure that the right competency levels are achieved for each role.
  • Collaborate with internal and external stakeholders, consultants, and vendor partners for training program development and execution.
  • Periodically update training materials to ensure they reflect and address the business' current product portfolio, processes, and needs.
  • Develop or oversee the production of training handouts, instructional materials, infographics, and user guides for learning references.
  • Assist in the execution of the People Development plan for internal clients.
  • Assist the L&D Manager/Senior L&D Manager in developing training materials and modules aligned with prescribed training objectives and methodologies.
  • Deliver training programs in the most engaging, effective, and cost-efficient manner.
  • Identify and assess future and current training needs through learning needs analysis, competency gap analysis, and consultation with line managers.
  • Apply coaching methods as a training facilitator and/or as a peer.
  • Develop and conduct L&D program kick-offs and present training evaluation reports to internal and external stakeholders.
Requirements
  • At least 3 years combined experience in research & analysis, presentation, project delivery, and management from IT/Telco/Banking/FMCG industry.
  • Background in HR, OD, Learning and Development.
  • Working knowledge in Learning Design, Delivery, and Management.
  • Working knowledge in Leadership Development.
  • Working knowledge in Organizational Development.
  • Working knowledge in Change Management.
  • Working knowledge in Project Management.
  • Beginner to Intermediate knowledge in Strategic thinking, insight mining, and data analytics.
  • Intermediate to Advanced knowledge in Telco and ICT applications, technology, or equivalent.
  • Intermediate to Advanced B2C and B2B customer orientation and commercial acumen.
  • Bachelor's degree in HR, OD, Business Management, ECE, IT, Marketing, or any related field.

Globe Telecom, Inc. is a leading telecommunications company in the Philippines, providing cellular, broadband, and mobile data services. Our goal is to create a wonderful world for our people, business, and nation.

We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie's New York.

Purpose: In everything we do, we treat people right to create a Globe of Good.

Vision: We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission: We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

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