Incident & Problem Management Officer
1 month ago
Qualifications:
Proven experience in incident and problem management within an IT environment.Strong analytical and problem-solving skills.Excellent communication and interpersonal abilities.Familiarity with ITIL or other ITSM frameworks is preferred.Key Responsibilities:
Manage and prioritize incident and problem tickets from initiation to resolution.Leads and coordinates the response to major incidents, ensuring a rapid and effective resolution.Touchbase with Service Desk to supplement the updates for advisories/announcements.Collaborate with IT support teams to ensure timely and effective incident resolution.Prepare incident report for major incidents and other incidents as requested, follows through with the approval up to release of the final reportFacilitates the root cause analysis with different support units, identifying the root causes and permanent solutions.Follow through of problem tasks with support units to ensure completion of RCA and fixesAnalyze incident trends, identifying repeat issues and measures for incident reduction.Develop and maintain documentation related to incident and problem management processes.Generate and analyze performance metrics to drive continuous improvement.
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Incident and Problem Management Officer
5 days ago
Metro Manila, Philippines Mosed Corporation Full timeMosed Corporation is looking for an Incident and Problem Management Officer to oversee production support services for its client, MyAssets. The successful candidate will be responsible for managing and maintaining availability and uptime of the product and services and follows the incident management process on a 24x7 basis. He/she will provide command...
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Incident and Problem Management Officer
5 days ago
Manila, National Capital Region, Philippines Mosed Corporation Full time**Incident and Problem Management Officer** We are seeking a highly skilled Incident and Problem Management Officer to oversee production support services for our client, MyAssets. The successful candidate will be responsible for managing and maintaining availability and uptime of the product and services, following the incident management process on a 24x7...
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Incident & Problem Management Officer
1 month ago
Manila, National Capital Region, Philippines H2 Software Consulting Services Inc. Full timeQualifications:Proven experience in incident and problem management within an IT environment.Strong analytical and problem-solving skills.Excellent communication and interpersonal abilities.Familiarity with ITIL or other ITSM frameworks is preferred.Key Responsibilities:Manage and prioritize incident and problem tickets from initiation to resolution.Leads...
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Incident & Problem Management Lead
2 months ago
Metro Manila, Philippines AXA Philippines Full timeMain Purpose of the JobOversee the management and resolution of incidents and problems, ensuring minimal disruption to business operations. This role will play a crucial part in facilitating Root Cause Analysis (RCA) discussions, tracking problem actions, and driving Continuous Service Improvement (CSI) initiatives to enhance the overall quality and...
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Problem Management Officer
4 weeks ago
Metro Manila, Philippines PJ Lhuillier Group of Companies Full timeThe position is responsible for identifying the root causes of incidents, creating a workaround fix, and developing final solution for recognized errors. The position is also responsible for analyzing trends and historical incident data to proactively manage a service problem.Responsibilities:Identifies the root causes of incidents and creates a workaround...
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Manila, National Capital Region, Philippines AXA Philippines Full time**Job Summary** Manage and resolve IT incidents and problems to minimize business disruption, driving Continuous Service Improvement and enhancing IT services quality and efficiency. Main Purpose of the Job • Oversee the management and resolution of incidents and problems, ensuring minimal disruption to business operations. • Facilitate Root Cause...
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Problem Management Officer
4 weeks ago
Manila, National Capital Region, Philippines PJ Lhuillier Group of Companies Full timeThe position is responsible for identifying the root causes of incidents, creating a workaround fix, and developing final solution for recognized errors. The position is also responsible for analyzing trends and historical incident data to proactively manage a service problem.Responsibilities:Identifies the root causes of incidents and creates a workaround...
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Enterprise Incident
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Manila, Philippines FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Job Posting DescriptionAre you curious, motivated, and forward-thinking? At FIS youâll have the opportunity to work on some of the most challenging and relevant issues in financial services...
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Enterprise Incident
2 months ago
Manila, National Capital Region, Philippines FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Job Posting DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
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Cyber SOC Incident Response Analyst
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Incident Response Specialist
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Incident Response Analyst
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Metro Manila, Philippines ePLDT, Inc. Full timeJob Description: Triage and assess security events to determine if an information security incident has occurred.Execute documented processes within all activities of the playbook and security incident response lifecycle.Collect, preserve and process volatile information and evidences needed to conduct highly-confidential forensic investigations....
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IT Support Specialist
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Cyber SOC Incident Response Analyst
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Manila, National Capital Region, Philippines JT International (Philippines), Inc. Full timeCyber SOC Incident Response Analyst With growing number of Security Incidents and in order to improve Incident Response process, the Security Operations Center needs to assign a Tier 1 Cyber SOC Incident Response Analyst who will be able to quickly identify the true cause of a cyber incident, determine the span of a compromise and provide practical advice to...
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Customer Service Officer
1 month ago
Metro Manila, Philippines Metropolitan Bank & Trust Company Full timeJob Summary The Customer Service Officer (CSO) reports to the Head of the ITG-SMO-OD-IRD-CSS. He is responsible for providing first-level support for medium to complex I.T. related incidents, requests and queries from computerized systems users of the Bank. Works on resolving incidents, requests and queries at the soonest possible time. If needed,...
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Safety Officer
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Metro Manila, Philippines First Multi Tech Industrial & Development Corp. Full timePOSITION SUMMARY:Review, evaluate, and analyze work environments and design programs and procedures to control, eliminate and prevent disease or injury caused by chemical, physical, and biological agents or ergonomic factors. May conduct inspections and enforce adherence to laws and regulations governing the health and safety of individuals.ORGANIZATIONAL...
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Incident Response Analyst
2 weeks ago
Manila, National Capital Region, Philippines ePLDT, Inc. Full timeJob Description: Triage and assess security events to determine if an information security incident has occurred.Execute documented processes within all activities of the playbook and security incident response lifecycle.Collect, preserve and process volatile information and evidences needed to conduct highly-confidential forensic investigations....
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Cyber Incident Response Specialist
4 weeks ago
Manila, Philippines Neksjob Full timeWe are actively recruiting a highly skilled and experienced Cyber Incident Response Specialist to join our dedicated team. Job Description/ Responsibilities -Analyze potential network security incidents to identify security breaches. -Investigate security breaches and make qualified decisions and recommendations for corrective action. -Participate in...
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Cyber Incident Response Specialist
4 weeks ago
Manila, Philippines Neksjob Full timeWe are actively recruiting a highly skilled and experienced Cyber Incident Response Specialist to join our dedicated team.Job Description/ Responsibilities -Analyze potential network security incidents to identify security breaches.-Investigate security breaches and make qualified decisions and recommendations for corrective action.-Participate in threat...
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Office Management Specialist
1 month ago
Metro Manila, Philippines DITO Telecommunity Corporation Full timeOverviewManages office services and concerns of offices/workplaces (employee and guest touchpoints). FunctionsManages concierge (concern handling) and housekeeping (upkeep) services in offices, lobbies, CRs, guest lounges, pantry, admin and locker rooms, meeting/conference rooms, parking facilities, etc.Act as Point of Contact to the lessor or property...