Team Lead

1 month ago


Makati, Philippines ING Full time

You will ensure your team members:

  • Perform risk-based investigations on complex TM alerts and cases, identifying activity that could be indicative of money laundering, terrorist financing and tax evasion, following ING’s Global Standard TM Investigation Process and Procedures, in accordance with their respective roles and job descriptions, to consistently high and continuously improving standards.
    • Maintain the primary their focus on the quality and effectiveness of investigation, whilst also ensuring that their work is completed in a timely fashion. 

      You will also:

      • Develop expert understanding of ING process and procedures.
      • Have expert knowledge of how to identify, analyse and understand money laundering, terrorist financing and tax evasion “red flags” and typologies as well as strong understanding of regulations and industry leading practices in conducting TM investigations. 
      • Manage the Quality Check (QC) process ensuring that QC is done appropriately and in a timely fashion on team output, conducting QC yourself and allocating QC activities to senior investigators as appropriate, recording and tracking results for performance management purposes.
      • Consult and collaborate with other Team Leads striving to develop your own leadership skills and helping others with theirs, adopting and sharing best practice, techniques and knowledge over time.
      • Give and take feedback constructively, actively supporting team continuous learning and development and training initiatives, driving continuous improvement in both your own team and that of the broader organisation.
      • Maintain strong engagement in your team, actively supporting career development and progression, whilst striving keep attrition rates below industry levels.
      • Working with leadership and HR, support high performers through career progression and low performers with coaching and training as needed, managing consistent low performers out of the team, as appropriate.

        Skills and attributes for success:

      • Minimum 5-10 years of total work experience with a minimum of 36 months experience in TM investigations, preferably in reputable financial services organisations.
    • Established and proven team leadership skills, having been in a similar role for at least 6 months.
  • Expert understanding of how money laundering, terrorist financing and tax evasion are executed, why, the differences between them and their impacts.
Expert skills in conducting effective TM investigations, including in data and transaction analysis, research and documentation.Developed understanding of the global financial system and banking as well as the regulatory environment and the impacts of non-compliance. Fluent English, reading and writing.Professional certification (CAMS, CFE, ICA or equivalent) is required.

  • Makati, Philippines ING Full time

    Team Lead [36+ months conducting TM investigations] You will lead a team of approximately ten people performing complex Transaction Monitoring (TM) investigations covering money laundering, terrorist financing and tax evasion and will be accountable for the quality and timeliness of your team’s output. As a subject matter expert, you will provide quality...


  • Makati, Philippines ING Full time

    ou will ensure your team members:Perform risk-based investigations on complex TM alerts and cases, identifying activity that could be indicative of money laundering, terrorist financing and tax evasion, following ING’s Global Standard TM Investigation Process and Procedures, in accordance with their respective roles and job descriptions, to consistently...


  • Makati City, National Capital Region, Philippines ING Full time

    Team Lead [36+ months conducting TM investigations] You will lead a team of approximately ten people performing complex Transaction Monitoring (TM) investigations covering money laundering, terrorist financing and tax evasion and will be accountable for the quality and timeliness of your team's output. As a subject matter expert, you will provide quality...


  • Makati, Philippines WHR Global Consulting Full time

    We are looking for someone who has Bachelor’s Degree in Human Resource Management, Psychology or any related Bachelor’s Degree course. Have at least 5 years’ experience leading a team in a shared services industry. Has in depth knowledge and experience in development and implementation on full spectrum of employment life cycle, generalist background...


  • Makati City, National Capital Region, Philippines ING Full time

    ou will ensure your team members:Perform risk-based investigations on complex TM alerts and cases, identifying activity that could be indicative of money laundering, terrorist financing and tax evasion, following ING's Global Standard TM Investigation Process and Procedures, in accordance with their respective roles and job descriptions, to consistently high...


  • Makati, Philippines WHR Global Consulting Full time

    We are looking for someone who has Bachelor’s Degree in Human Resource Management, Psychology or any related Bachelor’s Degree course. Have at least 5 years’ experience leading a team in a shared services industry. Has in depth knowledge and experience in development and implementation on full spectrum of employment life cycle, generalist background...

  • IT Helpdesk

    4 weeks ago


    Makati, Philippines Nityo Infotech Full time

    ∙ Minimum 3 years’ experience specializing in managing Technical Support or equivalent. ∙ Minimum 5 years’ experience with Hardware/Software troubleshooting especially on Microsoft Products ∙ Candidate shall have deeper understanding on Desktop Engineering, tools, and methodologies ∙ Tools for Endpoint Management and Configuration,...

  • IT Helpdesk

    4 weeks ago


    Makati, Philippines Nityo Infotech Full time

    ∙ Minimum 3 years’ experience specializing in managing Technical Support or equivalent.∙ Minimum 5 years’ experience with Hardware/Software troubleshooting especially on Microsoft Products∙ Candidate shall have deeper understanding on Desktop Engineering, tools, and methodologies∙ Tools for Endpoint Management and Configuration,...

  • IT Helpdesk

    4 weeks ago


    Makati, Philippines Nityo Infotech Full time

    ∙ Minimum 3 years’ experience specializing in managing Technical Support or equivalent. ∙ Minimum 5 years’ experience with Hardware/Software troubleshooting especially on Microsoft Products ∙ Candidate shall have deeper understanding on Desktop Engineering, tools, and methodologies ∙ Tools for Endpoint Management and Configuration,...

  • Squad Lead

    4 weeks ago


    Makati, Philippines ING Full time

     Leadership & Capability Development Direct manager for a team of 6-10 engineers across different technology skills Setting team objectives and conducting Performance Evaluation. Provide regular performance feedback and conduct career planning with staff. Takes appropriate corrective action as needed to promote optimal employee performance. Identifying...

  • Chapter Lead

    1 month ago


    Makati, Philippines ING Full time

    Chapter Lead – HALO HALO is a strategic IT capability. It is fully supported by the ING Hubs Tech location policy and allocated to Manila. You, as an IT Chapter Lead are the owner of this IT Capability. This is your shop.You are responsible for the people and their craft on HALO. You are expected to work with Wholesale Bank IT Area Leads in and Wholesale...

  • Test Lead

    3 weeks ago


    Makati, Philippines Ekkremis SOlutions Inc. Full time

    Qualifications •Exp: 6 yrs. to 8 yrs. Mandatory Skills: Functional Testing (System Testing, System Integration), SQL, Unix, Good Understanding of Agile (Scrum), Good knowledge on cloud applications will be added advantage. **IMMEDIATE JOINERS ARE NEEDED** Added Advantage: Telecom/BSS/OSS, Digital Testing, experience in some automation test...

  • Test Lead

    1 month ago


    Makati, Philippines Ekkremis SOlutions Inc. Full time

    Qualifications•Exp: 6 yrs. to 8 yrs. Mandatory Skills: Functional Testing (System Testing, System Integration), SQL, Unix, Good Understanding of Agile (Scrum), Good knowledge on cloud applications will be added advantage. **IMMEDIATE JOINERS ARE NEEDED**Added Advantage: Telecom/BSS/OSS, Digital Testing, experience in some automation test development.Job...

  • Test Lead

    3 weeks ago


    Makati, Philippines Ekkremis SOlutions Inc. Full time

    Qualifications •Exp: 6 yrs. to 8 yrs. Mandatory Skills: Functional Testing (System Testing, System Integration), SQL, Unix, Good Understanding of Agile (Scrum), Good knowledge on cloud applications will be added advantage. **IMMEDIATE JOINERS ARE NEEDED** Added Advantage: Telecom/BSS/OSS, Digital Testing, experience in some automation test...


  • Makati, Philippines JAKA INVESTMENTS CORPORATION Full time

    1.Reporting directly to the Service Delivery Managerand indirectly to the Service Unit Head, the roleholder will work within the MIS team to providetechnical leadership on operational support for theJAKA group. 2. The Lead Technical Support oversees several keyfunctions within the IT Service Delivery Team,enabling the delivery of high-quality service to...


  • Makati, Philippines JAKA INVESTMENTS CORPORATION Full time

    1.Reporting directly to the Service Delivery Manager and indirectly to the Service Unit Head, the role holder will work within the MIS team to provide technical leadership on operational support for the JAKA group. 2. The Lead Technical Support oversees several key functions within the IT Service Delivery Team, enabling the delivery of high-quality service...

  • Squad Lead

    3 weeks ago


    Makati City, National Capital Region, Philippines ING Full time

    Leadership & Capability Development Direct manager for a team of 6-10 engineers across different technology skills Setting team objectives and conducting Performance Evaluation. Provide regular performance feedback and conduct career planning with staff. Takes appropriate corrective action as needed to promote optimal employee performance. Identifying...

  • Lead Developer

    3 weeks ago


    Makati City, National Capital Region, Philippines hammerjack Full time

    DUTIES AND RESPONSIBILITIESDeliver leading applications solving problems that directly impact food production globallyYou'll be able to take high level concepts and lead development of technical solutions, with your experience in system architecture being immensely valuableQUALIFICATIONS: Experience as lead or senior developer in early stages project design...


  • Makati, Philippines JAKA INVESTMENTS CORPORATION Full time

    1.Reporting directly to the Service Delivery Manager and indirectly to the Service Unit Head, the role holder will work within the MIS team to provide technical leadership on operational support for the JAKA group. 2. The Lead Technical Support oversees several key functions within the IT Service Delivery Team, enabling the delivery of high-quality service...

  • Global Mobility Lead

    4 weeks ago


    Makati, Philippines ING Full time

    The Global Mobility Lead is expected to do the following:Operations ManagementAccountable for the management of volume and cases and ensuring all are with excellent service delivery and that SLAs and productivity targets are achieved.Responsible in managing escalations proactively and resolving quickly.Make decisions on complex issues and support the team in...