IT Helpdesk

∙ Minimum 3 years’ experience specializing in managing Technical Support or equivalent.∙ Minimum 5 years’ experience with Hardware/Software troubleshooting especially on Microsoft Products∙ Candidate shall have deeper understanding on Desktop Engineering, tools, and methodologies∙ Tools for Endpoint Management and Configuration, prefer to have basic understanding or at least experience in SCCM, MECM.∙ CCNA and/or MCP∙ ITIL Service Delivery qualification is highly appreciated.∙ Have deep knowledge about desktop OS (windows and mac). Understand how GPO, Security setting.∙ Minimum 3 years working experiences for rollout minimum 200 desktop on enterprise setup∙ Have working knowledge network and server work.∙ Excellent communication and interpersonal skills, both written and verbal∙ Ticketing systems∙ CCTV and door access∙ PC and Laptop troubleshooting∙ A strong customer service focus