IT Helpdesk

∙ Minimum 3 years’ experience specializing in managing Technical Support or equivalent.
∙ Minimum 5 years’ experience with Hardware/Software troubleshooting especially on Microsoft Products
∙ Candidate shall have deeper understanding on Desktop Engineering, tools, and methodologies
∙ Tools for Endpoint Management and Configuration, prefer to have basic understanding or at least experience in SCCM, MECM.
∙ CCNA and/or MCP
∙ ITIL Service Delivery qualification is highly appreciated.
∙ Have deep knowledge about desktop OS (windows and mac). Understand how GPO, Security setting.
∙ Minimum 3 years working experiences for rollout minimum 200 desktop on enterprise setup
∙ Have working knowledge network and server work.
∙ Excellent communication and interpersonal skills, both written and verbal
∙ Ticketing systems
∙ CCTV and door access
∙ PC and Laptop troubleshooting
∙ A strong customer service focus

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