Software (POS) Technical Support

Job Responsibilities: Responsible for providing best course of resolution to all POS system-related problems and issuesWorks out of centralized ticketing logging system which includes determining priority and adhering to Service Level Agreements (SLA)Provides accurate information on IT products or servicesRecords events and problems and their resolution in...

Job Responsibilities:Responsible for providing best course of resolution to all POS system-related problems and issuesWorks out of centralized ticketing logging system which includes determining priority and adhering to Service Level Agreements (SLA)Provides accurate information on IT products or servicesRecords events and problems and their resolution in...

Location: Metro Manila (Hybrid, mostly wfh onsite as needed) Schedule: Dayshift Job Profile (Roles & Responsibilities) Wide Knowledge in understanding Retail Concepts Should be able to make people understand and convenience them Should be able to produce the best result in pressure situations Should be able to work in team as well as...

Key Responsibilities:Provide comprehensive support for POS software, systems, and hardware. Troubleshoot and resolve issues with POS terminals, including appearance checks, connection status, working conditions, and test transactions for various card brands.Perform preventive maintenance on POS terminals. Conduct necessary repairs and updates to ensure the...

Location: Metro Manila (Hybrid, mostly wfh onsite as needed) Schedule: Dayshift Job Profile (Roles & Responsibilities) Wide Knowledge in understanding Retail Concepts Should be able to make people understand and convenience them Should be able to produce the best result in pressure situations Should be able to work in team as well as...

As an IT Retail Tenant POS Compliance Officer, you will play a pivotal role in ensuring the adherence of retail tenants to Point of Sale (POS) system standards within a technology-driven retail environment. Your responsibilities include: POS System Compliance: Oversee and enforce compliance with established POS system standards and guidelines for retail...

Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent.At least 2 year(s) of working experience in the related field is required for this position.Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Hardware or equivalent.Full-Time position(s) available.Willing to work on...

IT BUSINESS SYSTEMS APPLICATION SUPPORT Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS AN IT BUSINESS SYSTEMS APPLICATION SUPPORT?Our awesome...

Job Description Summary:Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems...

Required to troubleshoot POS devicesWill support drive through machineries like speakers, microphones, headset etc.B2C and B2B Inbound and outbound transaction via Phone (85%) and E-mail (15%)What we need for the role:With at least 1 year of hardware and software support experience in the BPO industryWith experience using CRM tools and remote...

As an IT Retail Tenant POS Compliance Officer, you will play a pivotal role in ensuring the adherence of retail tenants to Point of Sale (POS) system standards within a technology-driven retail environment. Your responsibilities include: POS System Compliance: Oversee and enforce compliance with established POS system standards and guidelines for retail...

Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent.At least 2 year(s) of working experience in the related field is required for this position.Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Hardware or equivalent.Full-Time position(s) available.Willing to work on...

Salary is up to 45,000 gross - Location: Metro Manila (Hybrid, mostly wfh onsite as needed) - Schedule: Dayshift Job Profile (Roles & Responsibilities) Wide Knowledge in understanding Retail Concepts Should be able to make people understand and convenience them Should be able to produce the best result in pressure situations Should be able to work in team...

Salary is up to 45,000 gross - Location: Metro Manila (Hybrid, mostly wfh onsite as needed) - Schedule: Dayshift Job Profile (Roles & Responsibilities) Wide Knowledge in understanding Retail Concepts Should be able to make people understand and convenience them Should be able to produce the best result in pressure situations Should be able to work in team...

Responsibilities:Provide real-time assistance to customers using our POS system, addressing inquiries related to system features, troubleshooting, and usage.Guide customers through the setup and operation of the POS system, ensuring they can utilize all functionalities effectively.Resolve technical issues related to the POS system, including software...

Job Description Summary:Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems...

Job TitleTechnical Support Associate Job Specification· Handle and resolve both Tier 1 and Tier 2 level type of tasks and incidents.· Be a point person for escalations and identify severity of issue.· Works closely with Team Supervisor to ensure SLA targets are met. This includes actions required to maintain or improve service levels.· Improve current...

Location: Metro Manila (Hybrid, mostly wfh onsite as needed)Schedule: Dayshift Job Profile (Roles & Responsibilities)Wide Knowledge in understanding Retail ConceptsShould be able to make people understand and convenience themShould be able to produce the best result in pressure situationsShould be able to work in team as well as individualTechnical...

*Experience in computer troubleshooting - hardware, software, networking, and operating system / ISP*Used CRM Tools and Remote Desktop ToolsSummary of Primary job Responsiilities:*Required to troubleshoot POS devices. Also support drivethrough machineries like speakers, mics, headset etc. Transactions - Voice (85%) Email (15%). Inbound and outbound....

Customer Support Specialist Join our team as a Customer Support Specialist and play a vital role in delivering exceptional customer experiences. As a key member of our support team, you will be responsible for providing top-notch assistance to our customers, ensuring they get the most out of our POS system. Responsibilities: Provide real-time...