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Technical/Business Systems Support

3 months ago

Metro Manila, Philippines Satellite Office Full time

IT BUSINESS SYSTEMS APPLICATION SUPPORT 

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

 

WHAT IS AN IT BUSINESS SYSTEMS APPLICATION SUPPORT?

Our awesome client, a leading food and beverage company based in United States is looking for an IT Business Analyst to be part of their dynamic team. 

 

ROLE OVERVIEW:

The Business Systems Applications Support - US position for the client will be responsible for managing the IT Applications as well as supporting all Business systems. The position will ensure systems and products are maintained, monitored and supported in line with business requirements. The position will deliver value and high levels of customer satisfaction, whilst building strong business, partner and technology relationships.

Assist in the management and support of all applications as required on a technical day-to-day basis for all US based locations.Administer and co-ordinate the Business Systems Support Systems for the US locations, including but not limited to Revel POS systems, COMO loyalty system, OLO Pay interfaces and Stratos Media.Assist with menu maintenance, product updates and support through POS and middleware back endProvide system support and action for POS, Olo and Como on new product launches, pricing updates and menu reviews.Provide level 1 support to retail network on above systems.Ensure the efficient and stable operation of the relevant business applications thereby maintaining high levels of business satisfaction.Solve system related issues by identifying root causesTesting of Enhancements to all Business Systems, including Change Management functionsValidate and report on end-to-end transaction and operational services.Assist with continual system & process improvementsTechnical and operational documentation

 

QUALIFICATIONS:

2-3 years of proven experience in Business Systems support and deployments.Previous experience with Revel POS, COMO loyalty and OLO payments highly desirable.Previous experience in support of digital content management technologies is desirable.Understanding of modern web-services and diagnostic toolsExcellent documentation and process writing skill.Experience in product management.Experience in a franchise/retail environment desirableStrong knowledge of business application support and management in a dynamic environment.Strong troubleshooting and root cause analysis skills.Excellent business communication skills with internal stakeholders and external vendorsExcellent customer service focus.