Technical Support Representative

6 days ago


Manila, National Capital Region, Philippines Global Payments Process Centre, Inc. Full time

Job Description Summary:

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

What Are We Looking For in This Role?

Qualifications:

High School Diploma or EquivalentMust have 2 years technical support experience mainly in handling accounting softwareExperience in handling intuit QuickBooks is a plusFlexible in shifting / rotation scheduleWilling to work onsite in Vertis North, Quezon CityCan start immediately What Part Will You Play?Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

  • Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Representative I, Technical Support Join Our Team as a Representative I, Technical Support Emerson, a company with 133 years of history, is seeking a skilled Representative I, Technical Support to join our team. As a Representative I, Technical Support, you will play a vital role in providing exceptional customer service and support to our end users and...


  • Manila, National Capital Region, Philippines Nezda Global Full time

    Job Title: Technical Support Representative (TSR)Location: QC, PhilippinesJob Type: Full-TimeJob Description:We are seeking experienced Technical Support Representatives to join our dedicated team. In this role, you will provide top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key...


  • Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Representative I, Technical SupportJoin Our Team as a Representative I, Technical Support Emerson, a company with 133 years of history, is seeking a skilled Representative I, Technical Support to join our team. As a Representative I, Technical Support, you will play a vital role in providing exceptional customer service and support to our end users and...


  • Manila, National Capital Region, Philippines Callhounds Global` Full time

    Company: Callhounds Global BPO CorporationLocation: Eastwood City, Quezon City, Metro ManilaPosition Type: Full-timeShift Schedule: ShiftingWork Setup: Work Onsite Position Overview/Job Summary: TECHNICAL SUPPORT REPRESENTATIVE (TSR) Requirement and Qualifications: • 1 – 2 years Technical Support experience (CSR/TSR Experience)• Tech Savvy;...


  • Manila, National Capital Region, Philippines MicroSourcing Full time

    With over 9,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. Technical Support Representative L2, be 100% YOU with MicroSourcing A Technical Support Representative L2 is expected to:Serve as the first contact with customers who need technical assistance.Remotely assist...

  • Technical Support

    4 weeks ago


    Manila, National Capital Region, Philippines ZHW CCTV Parts & Accessories Full time

    A Technical Support representative is responsible for providing technical assistance answers to user's questions, assisting users by troubleshooting problems with any concerns related to a product you sell. You'll be doing:Utilizes advanced troubleshooting techniques to diagnose and resolve all issues related to cctv and other products. Demonstrates the...


  • Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Emerson's 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Representative I, Technical Support, you will have the opportunity to exhibit your customer service skills and build a positive relationship with our...


  • Manila, National Capital Region, Philippines Emapta Full time

    Empower Your Personal Life and Technical Support Career with Australia's Leading Challenger TelcoOur client stands as a leading Australian telecommunications company, redefining the landscape as a challenger telco and internet service provider. Embracing innovation and unlimited possibilities, our client is more than just a utility; it's an experience-driven...


  • Manila, National Capital Region, Philippines Sourcefit Philippines, Inc. Full time

    As a Tier 1 Technical Support Specialist, you will be the first point of contact for users seeking technical assistance for Canvas. Your role involves providing prompt and effective resolution or escalation of technical issues through various communication channels. This position requires a blend of technical acumen, excellent communication skills, and a...


  • Manila, National Capital Region, Philippines Breddas Inc. Full time

    Manages a team of technical support staff, ensuring that customer inquiries and issues related to technical products or services are handled effectively and efficiently. This role involves overseeing daily operations, providing guidance and training to the support team and ensuring that customer satisfaction and service quality standards are met.Supervise...


  • Manila, National Capital Region, Philippines RADIUS TELECOMS INC. Full time

    Job Description Handle calls, e-mails, web chat, social media and other related to application to resolve issues faced by clients within SLA; and at times will handle desktop, hardware, software, access issuesCreate issue tickets by logging all pertinent information with utmost Quality and precision.Identify the exact issue through effective probing, root...


  • Manila, National Capital Region, Philippines FIS Global Full time

    Technical Support Specialist FIS is a leading provider of financial services and technology solutions. We're seeking a skilled Technical Support Specialist to join our team. About the Role Provide desk-side assistance in resolving technology support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks. ...

  • Helpdesk Support

    1 month ago


    Manila, National Capital Region, Philippines Computer Analysts and Recovery Experts Pte. Ltd. - Phil. Representative Office Full time

    Helpdesk SupportComputer Analysts and Recovery Experts Pte. Ltd. - Phil. Representative Office Pasig CityHelpdesk SupportAre you a tech enthusiast who loves helping others with their IT issues? We're looking for a skilled Helpdesk Support Specialist to join our team, no matter where you're located in Manila, Philippines.Responsibilities:• Provide friendly...


  • Manila, National Capital Region, Philippines Petsure Services Inc. Full time

    Key Responsibilities:Provide technical support to Petsure Services(Trupanion), team members both professionally and efficiently, maintaining a high degree of customer service.To take ownership of user problems and be proactive when dealing with team member issues.Escalate advanced technical issues, and work with system owners to resolve these issues.Perform...


  • Manila, National Capital Region, Philippines FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...

  • Technical Support

    2 months ago


    Manila, National Capital Region, Philippines FEU Diliman Full time

    Technical SupportProvides technical support and assistance to students, faculty members, and associates on concerns related to information technology and computing resources. Qualifications: Must have at least a year of experience being a desktop support or in any IT-related field. (Computer and Networking)Must have experience in troubleshooting computer...

  • IT Technical Support

    4 weeks ago


    Manila, National Capital Region, Philippines Mary Grace Cafe Full time

    The IT Technical Support is responsible for assisting in the installation, maintenance, and support of the organization's IT infrastructure components, including network devices, servers, storage systems, and other hardware. This role involves troubleshooting technical issues, performing routine maintenance tasks, and providing technical assistance to...


  • Manila, National Capital Region, Philippines L3 Global Ventures Inc. Full time

    Resolved and ensure that customer inquiries, requests, and concerns on billing and technical issues are solve in an appropriate and timely manner. Manage and maintain customer accounts through a high level of consultation Become a product expert that helps advise customers what the best solution is for their needs.


  • Manila, National Capital Region, Philippines iboss Asia Inc. Full time

    Responsibilities • Solves complex technical support inquiries via telephone, live chat, and ticketinteractions with a positive and professional demeanor • Documents interactions comprehensively for auditing and record keepingpurposes• Spins up lab environments consisting of firewalls, switches, routers, andendpoints to reproduce customer environments...

  • Technical Support

    7 days ago


    Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Job OverviewProvides first level support on workstations or for applications.Essential Functions Processes and provides first level support for technical assistance and resources from internal and/or external customers. Communicates with end users to clarify and define requirements. Resolves various routine problems and escalates the more complex issues to...