Sales Operations Specialist

Found in: beBee S PH - 3 weeks ago

Taguig, Philippines Zendesk Full time

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Job Description
 We are seeking a creative, engaged and curious person to support internal process improvements aimed at scaling the Partner Sales team.
We take pride in our ability to serve our internal and external customers through industry-leading responsiveness. As such, if you take initiative, enjoy having autonomy to move quickly, and are searching for an opportunity where you can learn about complex software transactions, process optimization, establishing best practices and the Software-as-a-Service (SaaS) industry, weâd love to hear from you
At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. Itâs about our people knowing that theyâre valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Employee Communities play a vital role in bringing us together and ensure we feel supported at work.
Looking for an applicant who:
  • Has phenomenal communication and collaboration skills, both written and verbal
  • Possesses a natural curiosity (no question too small) and robust personality with high levels of energy and motivation to exceed expectations
  • Strong analytical and problem-solving skills
  • Superior organizational skills with excellent attention to detail
  • Has a strong interest in sales operations and process optimization
  • Has a professional work ethic with a technical aptitude and desire to take ownership of projects, learn from mistakes, and have fun
  • Ability to learn quickly in a remote environment
  • Self Starter Ability to take direction and run with it.

Responsibilities:
  • Support Partner Sales Efforts: Help the sales person in developing and implementing strategies to expand Zendeskâs partner network.
  • Relationship Management: Build and maintain strong, lasting relationships with strategic partners; assist in providing ongoing support and addressing partner needs.
  • Monitor Partnersâ Performance: Monitor and report on partnersâ sales performance and provide feedback to management.
  • Collaborative Sales Planning: Assist in creating sales plans with partners to meet shared objectives.
  • Market Analysis: Support market analysis activities to understand the competitive landscape and identify potential partner opportunities.
  • Sales Training and Education: Participate in partner onboarding processes, training partners about Zendeskâs product suite to facilitate more efficient sales operations.
  • Use CRM systems like Salesforce to track and manage partner data and generate insightful reports.
  • Cross-Departmental collaboration: Work closely with other internal teams (like Marketing, Support, and Product Development) to improve partner programs and sales strategies.
  • First point of contact for partners regarding commission payments, marketing funds processing

Requirements:
  • Ideally holds a higher level education in Business, Finance, Accounting or related field program.
  • Minimum 1yr of work experience in an operational role in a related industry
  • Strong knowledge of G-Suite and Zoom applications
  • Must be authorized to work in Philippines

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

Plus de 150 000 clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux Ãtats-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.

Vous êtes curieux à propos de notre implication dans la communauté? Découvrez la fondation Zendesk Neighbor Foundation pour en apprendre plus et comprendre notre contribution dans nos communautés.

Zendesk est un employeur promouvant lâégalité des chances dâemploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, lâéquité et lâinclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

En soumettant votre application, vous acceptez que Zendesk puisse collecter vos données personnelles pour le recrutement, la planification mondiale de l'organisation et des usages connexes. L'Avis de confidentialité du Candidat Zendesk explique quelles informations personnelles Zendesk peut traiter, où Zendesk peut traiter ces informations personnelles, ses raisons pour traiter ces informations personnelles et les droits que vous pouvez exercer quant à l'utilisation de Zendesk de vos informations personnelles.

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