Postpaid Validations Specialist
4 weeks ago
Overview
The Postpaid Specialist is responsible in evaluating the documentary and financial requirements of applicants who would like to subscribe to the DITO mobile and internet postpaid service. The position will be working closely with the Credit Operations team and the Sales Team.
The ideal candidate must have a knowledge of telco, FMCG or any multi-channel or multi-branch business operations to have a better grasp of how to support the operations of the company. This position is reporting to the Senior Postpaid Specialist under the Sales Admin Team.
Functions
- In charge of evaluation and approval of postpaid applications
- Ensure that all approved applications are compliant to credit policies
- Analyzes applications and requirements and makes necessary recommendations as needed
- Complete all necessary department reports accurately and within scheduled deadlines
- Performs service modification of accounts
- Attends to customer service concerns related to activation of applications and must provide resolution within the agreed SLA, depending on the gravity of the issue and dependencies from other departments
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