Training Manager
3 weeks ago
SUMMARY
The Training Manager is responsible for developing high-quality training team to perform for various programs across the organization. This position works closely with the Director of Training and is responsible for the supervision of the curriculum, trainers, and client relations. In addition, they provide instructional coaching, support, development, needs-based training and guidance for best-practices, compliance support, and quality assurance for their team.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Develops, organizes, and ensures effective facilitation of client-specific training programsEncourages motivating, creative, and interactive training sessions by implementing best-in-class training delivery techniques to enhance the training experienceImproves training effectiveness by developing new approaches and techniques while following approved client curriculaParticipates in the preparation and implementation of training projects within established budgets and timelinesCollects and summarizes relevant client feedback and executes projects to establish standards, improve performance and meet departmental goalsShares relevant information to trainers, supervisors, and managers regarding training processes and procedures following proper information dissemination protocolIdentifies gaps between the training program and operational requirements and recommends and implements solutions to meet objectivesCommits to effective transfer of knowledge by motivating staff and ensuring that information is clarified, and all questions are addressedConducts coaching and mentoring sessions with trainers to identify areas of improvement and opportunities while keeping a written record of all developmental conversationsSupervise client communications, new programs launch, and onboarding process in partnership with key stakeholdersProvide opportunities for on-going staff developmentConduct regular performance evaluations with staff to ensure adherence to training standards set by the organization and the clientProactively identifies training needs and strategizes solutions to improve learning and overall performanceLeads calibration sessions with relevant staff to ensure alignment and consistency in evaluation and scoring relative to training performanceCollaborates with the Instructional Design team to create supplementary trainings (e.g. refresher course, bucket training, etc.) targeting specific area of concern to continuously improve agents’ skillsCreates and manages continuous training initiatives to ensure agents are meeting the processes outlined by the client through identification of gaps within the processesMaintains a robust framework for tracking and reporting new hire performance and training recordsEnsures the trainees’ total compliance to training policies, guidelines, and procedures.Represents the learning and development team during business reviews and client meetingsPerforms other administrative activities necessary.
EDUCATION and EXPERIENCE
Bachelor's degree or equivalent education and experience is preferredMust have at least two years of experience in leading training teamsMust be able to follow a flexible working schedule based on business needsStrong verbal and written communication skillsProven ability to lead and coach employeesAbility to plan, multitask and manage time effectivelyMust have strong analytical and critical thinking skillsExperience launching new programs or LOBs is highly desirableTelecommunications experience is a plusGood computer and database skillsClient-facing experience is an advantageMust be able to work on-site in Cebu
WORK LOCATION: Skyrise 3 Bldg., Cebu IT Park, Apas, Cebu City (Office Based, Night Shift)
-
Training Manager
1 month ago
Cebu, Philippines BPO Seats Full timeReports to: Call Center Director PT / FT: FT Job Summary Responsible for delivering new hires and Training to support IntelyCare business. Work directly with Call Center Manager, Director, and IntelyCare training team, training internal new hires and current staff members to ensure that all employees are fully trained on IntelyCare policies and...
-
Training Manager
1 month ago
Cebu, Philippines BPO Seats Full timeReports to: Call Center Director PT / FT: FT Job Summary Responsible for delivering new hires and Training to support IntelyCare business. Work directly with Call Center Manager, Director, and IntelyCare training team, training internal new hires and current staff members to ensure that all employees are fully trained on IntelyCare policies and...
-
Training Manager
3 weeks ago
Cebu, Philippines Qualfon Philippines, Inc. Full timeSUMMARYThe Training Manager is responsible for developing high-quality training team to perform for various programs across the organization. This position works closely with the Director of Training and is responsible for the supervision of the curriculum, trainers, and client relations. In addition, they provide instructional coaching, support,...
-
Training Manager
3 weeks ago
Cebu, Philippines Qualfon Philippines, Inc. Full timeSUMMARYThe Training Manager is responsible for developing high-quality training team to perform for various programs across the organization. This position works closely with the Director of Training and is responsible for the supervision of the curriculum, trainers, and client relations. In addition, they provide instructional coaching, support,...
-
Training Manager
1 month ago
Cebu City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: CEBU, PHILIPPINES JOB TITLE: TRAINING MANAGER Roles & Responsibilities: • Manage Process and Non Domain training delivery . • Help to improve Operations performance on quality and production targets by ensuring training effectiveness and addressing skill gaps. • Manage Training Throughput. • Participate and contribute in client calls...
-
Training Manager
1 month ago
Cebu City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: CEBU, PHILIPPINES JOB TITLE: TRAINING MANAGER Roles & Responsibilities: • Manage Process and Non Domain training delivery . • Help to improve Operations performance on quality and production targets by ensuring training effectiveness and addressing skill gaps. • Manage Training Throughput. • Participate and contribute in client calls...
-
Training Manager
3 weeks ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION:CEBU,PHILIPPINESJOB TITLE:TRAINING MANAGERRoles & Responsibilities: Manage Process and Non Domain training delivery . Help to improve Operations performance on quality and production targets by ensuring training effectiveness and addressing skill gaps. Manage Training Throughput. Participate and contribute in client calls (ABR's, MBR's & QBR's),...
-
Training Manager
3 weeks ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION:CEBU,PHILIPPINESJOB TITLE:TRAINING MANAGERRoles & Responsibilities: Manage Process and Non Domain training delivery . Help to improve Operations performance on quality and production targets by ensuring training effectiveness and addressing skill gaps. Manage Training Throughput. Participate and contribute in client calls (ABR's, MBR's & QBR's),...
-
manager, training
3 weeks ago
Cebu City, Central Visayas, Philippines Qualfon Corporation Full timeSelect how often (in days) to receive an alert: Create Alert The Training & Development Manager designs and develops training programs & Processes, implements training programs. Works with training providers to develop suitable course content. Also is responsible for managing reports by monitoring periodic data. They're also responsible for the anual audits...
-
Training Manager
3 weeks ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION:CEBU,PHILIPPINESJOB TITLE:TRAINING MANAGERRoles & Responsibilities: Manage Process and Non Domain training delivery . Help to improve Operations performance on quality and production targets by ensuring training effectiveness and addressing skill gaps. Manage Training Throughput. Participate and contribute in client calls (ABR's, MBR's & QBR's),...
-
Training Manager
3 weeks ago
Cebu City, Central Visayas, Philippines Filinvest Group Full timeFILINVEST COMPANY: QUEST HOTEL AND CONFERENCE CENTER CEBU (PROPERTY SPECIALISTS RESOURCES INC.)PositionSummary: The Training Manager proposes and establishes an appropriate training culture to ensure organizational commitment to its people by ensuring appropriate levels of skills, knowledge and competence in order to achieve highest levels of Owner and...
-
manager, training
3 weeks ago
Cebu City, Central Visayas, Philippines Amoura Development Company, Inc. Full timeJob SummaryThe Training & Development Managerdesigns and develops training programs & Processes, implements training programs. Works with training providers to develop suitable course content. Also is responsible for managing reports by monitoring periodic data. They're also responsible for the anual audits compliance. Supervises the needs training analyses...
-
Training Manager
3 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full timeInstructor Associate Manager Salary Range:PHP73,300 - PHP139300/month Location: Cebu City Instructor Associate Manager Location: Cebu City Responsibilities: Responsible for managing the endtoend planning and execution of leadership and professional development programs in Company Operations. Include Talent capability assessment, training design &...
-
Training Manager
3 weeks ago
Cebu City, Central Visayas, Philippines Filinvest Land, Inc. Full timeTraining & Development (Human Resources & Recruitment) Full time Add expected salary to your profile for insights FILINVEST COMPANY: QUEST HOTEL AND CONFERENCE CENTER CEBUPosition Summary:The Training Manager proposes and establishes an appropriate training culture to ensure organizational commitment to its people by ensuring appropriate levels of skills,...
-
Training Manager
2 weeks ago
Cebu City, Central Visayas, Philippines VTIME TECH CONSULTING INC Full timePLEASE READ CAREFULLYI'M MARY FROM A7 RECRUITMENT CORP.WE ENDORSE CANDIDATES FOR OUR CLIENTS.IF YOU PASS ALL THE INTERVIEWS, YOU WILL BE DIRECTLY HIRED BY THE CLIENT.The Human Resource and Admin Department plays an important role in the strategic and operational initiatives of the organization. The Department provides structure to the organization by...
-
Training Manager
3 weeks ago
Cebu City, Central Visayas, Philippines HRT People Solutions, Inc. Full timeTraining & Development (Human Resources & Recruitment) Full time Add expected salary to your profile for insights Our client is looking for their Training Manager.Qualifications:At least five (5) years of work- related experience handling Training and Development in a Supervisory capacity in a retail or distributorship industry.A graduate of any four-year...
-
Sr. Training
1 month ago
CEBU, Philippines RSD Human Resources Management Consultancy Full timeThe Manager - Quality Assurance is responsible for the daily supervision and management of a team of Quality Assurance Representatives (QAR). The Manager's primary role is that of coach and teacher to ensure that the QAR's meet or exceed the standards set forth by Everise and the client. Job Requirements: -Track progress of individual associates;...
-
Sr. Training
1 month ago
CEBU, Philippines RSD Human Resources Management Consultancy Full timeThe Manager - Quality Assurance is responsible for the daily supervision and management of a team of Quality Assurance Representatives (QAR). The Manager's primary role is that of coach and teacher to ensure that the QAR's meet or exceed the standards set forth by Everise and the client. Job Requirements: -Track progress of individual associates;...
-
Deputy Manager
1 month ago
Cebu, Philippines Gratitude Philippines Full timeQUALIFICATIONS: • College Graduate/Bachelor’s degree in any field • At least 3-4 years of training lead experience handling social media content moderation account • Must be able to supervise at least 8 trainers and has strong experience in training delivery in a BPO setting PRINCIPAL RESPONSIBILITIES • Lead Training Team within the location •...
-
Deputy Manager
1 month ago
Cebu, Philippines Gratitude Philippines Full timeQUALIFICATIONS: • College Graduate/Bachelor’s degree in any field • At least 3-4 years of training lead experience handling social media content moderation account • Must be able to supervise at least 8 trainers and has strong experience in training delivery in a BPO setting PRINCIPAL RESPONSIBILITIES • Lead Training Team within the location •...
