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End User Support SharePoint Engineer

3 months ago

Metro Manila, Philippines Sysgen RPO, Inc. Full time

End User and Collaboration Services are responsible for a wide range of user facing services including End User Compute (Laptops and software), Workplace Technology (Meeting rooms, telephony, and printers) and Collaboration Services (Microsoft 365 Collaboration tools including Exchange, Teams and SharePoint)

SharePoint admins are responsible for helping to maintain our M365 services including SharePoint, Teams, OneDrive, Power Platform and Viva.

The Role

Working in a BAU service team, dealing with L2 service tickets and incidents concerning SharePoint and other M365 collaboration tools.Maintain our remaining on-premises SharePoint servers and sites.Directly collaborate with users to troubleshoot issues and provide 1-2-1 training on using Microsoft 365 products where required. Assist M365 technical leads and developers on projects as required.Help analyze tickets and other feedback to help maintain good service levels and to look for potential process and technical improvements.Assist in developing internal knowledge base and training materials.Perform other duties as assigned.

The Requirements

Deep technical knowledge of SharePoint Online (required) and SharePoint Server (desirable)Knowledge of SharePoint Framework and related technologies.Knowledge of PowerShell for management of M365 services.Broad technical knowledge of other M365 services including Teams, OneDrive, Viva, and Power Platform with an interest in future developments.Understanding of how to manage resources in Azure would be an advantage.Experience/knowledge of Power Platform administrationExperience with patch and configuration management.Experience with ticket management systems such as ServiceNow.Knowledge of PowerBI to present data an advantage.Strong written and oral communication with the ability to provide training to end users.