System Analyst

3 days ago


Manila, National Capital Region, Philippines Sysgen RPO, Inc. Full time

Responsibilities:


• Serve as the first point of contact to the Business Systems team


• Provide support for Systems incidents and challenges escalated from the T-Brewery Network


• Co-ordination of application upgrades and minor works activities with external vendors and internal teams.


• System implementation and configuration for various business applications


• Work closely with IT stakeholders and third-party vendors to deliver on outcomes.


• Assist with continual system & process improvements


• Working with the application vendors to ensure they deliver according to agreed SLA's.


• Co-ordination and resolution of technical issues as identified analysts. Escalate and triage with vendor(s) where necessary


• Work closely with other members of the team to deliver IT / Business Systems projects and business deliveries.

Technical Skills:


• Previous experience with POS and QSR management systems (Redcat desirable)


• Strong knowledge of business application support and management in a dynamic environment


• Understanding of Microsoft Windows operating systems, including basic network support


• Experience with providing remote support


• Excellent business communication skills with internal stakeholders and external vendors


• Excellent customer service focus


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