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System Analyst
3 days ago
Responsibilities:
• Serve as the first point of contact to the Business Systems team
• Provide support for Systems incidents and challenges escalated from the T-Brewery Network
• Co-ordination of application upgrades and minor works activities with external vendors and internal teams.
• System implementation and configuration for various business applications
• Work closely with IT stakeholders and third-party vendors to deliver on outcomes.
• Assist with continual system & process improvements
• Working with the application vendors to ensure they deliver according to agreed SLA's.
• Co-ordination and resolution of technical issues as identified analysts. Escalate and triage with vendor(s) where necessary
• Work closely with other members of the team to deliver IT / Business Systems projects and business deliveries.
Technical Skills:
• Previous experience with POS and QSR management systems (Redcat desirable)
• Strong knowledge of business application support and management in a dynamic environment
• Understanding of Microsoft Windows operating systems, including basic network support
• Experience with providing remote support
• Excellent business communication skills with internal stakeholders and external vendors
• Excellent customer service focus
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