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Client Services Representative

4 months ago

Metro Manila, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

Job Responsibilities:

Complete maintenance of reference data (healthcare Organizations and Prescribers) as essential for US Production.Perform research such as Internet Search, Phone Verification, Database Matches and etc. to gather information from third parties that will validate the completeness or accuracy of the data.Perform outbound phone verification of details on Organization and Prescriber records to validate accuracy of reference data maintained as well as capture client-required details such as primary office address and primary profession/specialty.Performs ad hoc data analysis and participates on various process improvement as needed.Validate the information gathered from third-party sources that represents accurate new data that should result in an update, creation, or deletion in the database existing data.

 

Job Requirement:

Graduate of any 4-year course. Fresh graduates are encouraged to apply.College undergraduates with BPO experience are also welcome to apply.Experience in handling voice and healthcare account is an advantage but not a requirement.Basic knowledge in Windows applications (Excel, Word).Strong verbal and / or written communication skills in either the language of the country supplied or English.Critical thinking and problem-solving skills.Demonstrate strong understanding of complex concepts and processes. Has initiative and is self-motivated to see through until resolution concerns raised by Clients.Candidate must be willing to work in night shift