workforce jobs in Manila

Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core...

WNS, part of Capgemini,is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with...

The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected...

Who we are:InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our...

  About the Job   The Workforce Management Coordinator will actively manage the staff, support, motivate and retain a Planning team. The ideal candidate will organize the workflow of the team, ensuring that all tasks/duties as assigned are understood, tracked and completed.   As Workforce Management Coordinator, You Will…   Work closely with the teams...

Location: Hybrid work - Alabang, Philippines Job description: Manage overall capacity planning for multi-geo / sites and productsDevelop and implement capacity planning strategies to ensure optimal resource allocationCollaborate with operations, workforce management, IT, and leadership teams to align capacity planning with business goalsLead a team of...

Gear Inc. is looking for a Workforce Analyst with details as follows: Responsibilities Workforce Planning and Scheduling Responsible for day-to-day operations reporting to the Regional Workforce Manager;Prepare work schedules by team, by queue and by LOB including breaks, training, team meetings and other non-moderation activities;Maintain a roster of...

About the job Workforce Scheduler (MOA Pasay) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to...

Position: WFM RTA (Alabang) | Onsite Requirements: Possess at least a Bachelor's or College DegreeMinimum of 1 year experience in Workforce ManagementStrong skills in scheduling and real-time management are essentialExcellent organizational abilities to meet critical deadlinesCapable of prioritizing tasks effectively in a fast-paced, dynamic environment...

About the job: WFM RTA (Alabang) | Onsite Responsibilities: Regularly performs volume and performance analysis and proactively communicate possible impacts to businessSupports management with all necessary reports and planning models to facilitate the process of decision-making.Monitors actual activities and compares them to plan and make recommendations...

The Workforce Associate is responsible for creating of staffing model and scheduling staff to accommodate day-to-day efficiency. The WFM Associate will provide the data and analysis to ensure staffing levels are appropriate to handle the clinic staff requirement while also meeting the needs of Operations and the business. Duties and Responsibilities Develop...

Develop, maintain, and monitor workforce schedules to meet operational demands.Coordinate with operations and other departments to align staffing with business needs.Analyze real-time data and adjust schedules as needed to ensure optimal service levels.Minimum of 1 year experience as a Workforce Management (WFM) Scheduler in a BPO/Call Center...

Hey, mabuhay! Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point. With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to...

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

Workforce Scheduler This WFM resource is responsible for centralized workforce planning and scheduling across supported sites, programs, and regions. Translate forecasted demand, staffing requirements, business constraints, and operational priorities into optimized schedules while maintaining the right balance of capacity, utilization, and service-level...

We are looking for an experienced Manager, Workforce Optimization to lead workforce planning and operational performance across a dynamic healthcare environment. About the Role This leadership role is responsible for helping ensure the right staffing resources are in place to meet service needs while improving productivity, quality, and the overall patient...

Join our team as a Workforce Scheduler! You'll play a critical role in creating schedules based on forecast and actual trends, improving resource utilization, and supporting real-time teams to achieve Service Level Agreements (SLAs). Key Responsibilities: Create optimal shift schedules and generate rosters with minimal understaffing/overstaffing. ...

Gear Inc. is looking for a Workforce Analyst with details as follows: Responsibilities Workforce Planning and Scheduling Responsible for day-to-day operations reporting to the Regional Workforce Manager; Prepare work schedules by team, by queue and by LOB including breaks, training, team meetings and other non-moderation activities; Maintain a roster...

On-site - Pasig 3-5 Yrs Exp Bachelor Full-time Overview Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site. Join our Transcom Family as a Workforce Manager! Job Description Medical Reimbursement Employee Recognition and Rewards Anniversary Gifts Government Mandated...

What are some of the perks once you become part of this awesome team? • Fixed weekends off • HMO within first month of employment • Insurance coverage upon regularization • Paid time off even during probationary period • Fun onsite and virtual activities/events • Open door policy with avenues to gather employee feedback • Highly...