workforce jobs in Cebu City

Position Summary The Workforce Coordinator is an Associate Manager-level role responsible for coordinating and enhancing Workforce Management (WFM) practices across multiple sites. This role is pivotal in driving operational efficiency through effective workforce planning, data-driven insights, and strong cross-functional collaboration. ...

Bravissimo Resourcing Inc. | Cebu City | Full-time Roles and Responsibilities Analysis – Strong Analytical skills Should be able to handle and achieve the departmental requirements. Knowledge of VBA, MS Access, SQL preferable. Maintaining secrecy of data. Knowledge (what the person must know): Understanding of operational process, logical thinking,...

Main Objectives and Duties 1. Call Center Roster / QFN Database Ensures meeting clients’ requirements in terms of distribution and scheduling Informs everyone concerned of any changes 2. Client Communication Initiates constant calibration of procedures with the client Ensures everyone involved is updated with the correct process 3. Call...

Job title: Workforce ManagerAccount: Premium ConsumerWork set up: Onsite (HM Tower, W Geonzon St, Cebu City)Work schedule: Shifting Schedule (Morning, Mid, Graveyard)Salary Package: up to 120,000Start date: ASAPHeadcount: 1 QUALIFICATIONS: Candidate must possess at least a Bachelors/College Degree in any fieldPreferably Assistant Manager / Managers...

Job Summary Main objectives and functions: 1. Real- Time operational status / performance for all Qualfon Sites. ○ Reviews client’s half –hour staffing report ○ Ensures optimal staffing is in place to meet the client service level agreements on real-time. ○ Conducts and monitors staffing with all the centers randomly. 2. Agent Schedules for the...

Right people, right place, right time — that's your craft. Hi! We're Smartsourcing, and we're hiring a full-time, onsite Workforce Rostering Admin to keep care running smoothly — coordinating shifts, covering staffing gaps, and making sure the right people are in the right place at the right time. Where? JEG Tower, Archbishop Reyes, Corner Acacia...

Responsibilities: Report staffing needs and performance issues impacting service levels on a timely manner and recommend solutions to close gapsAnalyze the impact of volume, AHT, planned shrinkage and other drivers to service levelCreate volume forecast and handle time forecast for interval, daily and weekly staffing plan to ensure that the center is...

TASQ is seeking a Workforce Reporting Specialist to start work as soon as possible. The initial pre-screening interview will be conducted via phone.Schedule: Rotates between 9-6pm & 1-10pm, Mon-Sun (5-day work week) Full onsite in Cebu Business ParkBenefits on top of the salary: Upon regularization: 10 VL, 10 SL; HMO Health Insurance to be...

Workforce Systems Analyst – Employee Monitoring & Time-Tracking (Up to ₱60K | Day Shift | Onsite | FREE AI Certification) Cebu City | Onsite | 8:00 AM–5:00 PM | Monday–Friday You own how GoTeam sees its own workforce. Every productivity, attendance, and utilization number that leadership and department heads rely on runs through the monitoring and...

Workforce Scheduler | Philippines Company : Peak Support Job Type : Full Time Philippines Job Description - Workforce Scheduler | Philippines Peak Support is looking for a Workforce Scheduler to help ensure optimal staffing coverage and operational efficiency across our teams. This role partners closely with Workforce Management and Operations to create...

Right people, right place, right time — that's your craft. Hi! We're Smartsourcing, and we're hiring a full-time, onsite Workforce Rostering Admin to keep care running smoothly — coordinating shifts, covering staffing gaps, and making sure the right people are in the right place at the right time. About the Role As a Workforce Rostering Admin, you'll...

Right people, right place, right time — that's your craft.Hi! We're Smartsourcing, and we're hiring a full-time, onsite Workforce Rostering Admin to keep care running smoothly — coordinating shifts, covering staffing gaps, and making sure the right people are in the right place at the right time.Where? JEG Tower, Archbishop Reyes, Corner Acacia St.,...

Job OverviewWe are seeking a Workforce Scheduler to create and manage effective employee schedules that align staffing requirements with forecasted business demand. The role focuses on maintaining optimal staffing coverage, managing schedule changes, and coordinating closely with operations teams to support efficient workforce utilization.Key...

OVERVIEW This position is responsible for managing the site Workforce functions, which include management of workforce personnel, headcount, forecasting, reporting, capacity planning, and strategic planning for workforce process improvements. The Workforce Supervisor is responsible for a team composed of Real-Time Analysts, Workforce Analysts, Schedulers,...

Join our CP360 Family, today! From Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence Together! Why Join ContactPoint360? At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just...

Job DescriptionWFM / MIS Lead – Forecasting, Scheduling & Capacity PlanningAre you passionate about turning data into business impact? We’re looking for a WFM/MIS Lead who can deliver accurate operational insights, and drive capacity planning, forecasting, and scheduling decisions through strong analytics and reporting.If you love dashboards, trends, and...

General Objective The Workforce Analyst is responsible for supporting the Company’s operational efficiency through effective workforce planning, forecasting, scheduling, real-time monitoring, and data analysis . The role ensures that staffing levels and resources are aligned with business demands, workload requirements, and service-level objectives. The...

Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience: At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel experience...

DescriptionHybrid Set-up, Cebu CItyKey Responsibilities: Monitor real-time employee productivity and adherence to schedules, identify opportunities to enhance performance, and share insights with operational leaders to promote the achievement of KPI targets. Maintain an accurate view of intraday supply versus forecasted demand by processing schedule...

TASQ is hiring a Workforce Reporting Specialist (also known as a Workforce Data Analytics Engineer, Data Scientist, or Workforce Data Analytics and Reporting Specialist) for an on-site position in Cebu City ASAP. The hiring process starts with a phone prescreening, followed by two on-site interviews in Cebu Business Park during late afternoon/night...