workforce jobs in Cebu City

On-site - Cebu 5-10 Yrs Exp Bachelor Full-time Job Description Location: Cebu – Central Block (Onsite) Schedule: US Business Hours Job Summary The Workforce Management (WFM) Specialist / Lead is responsible for ensuring optimal staffing levels, accurate forecasting, and efficient real-time management of resources to support business operations. The...

Job Description: This position is responsible for managing the site Workforce functions, which include management of workforce personnel, headcount, forecasting, reporting, capacity planning, and strategic planning for workforce process improvements. The Workforce Supervisor is responsible for a team composed of Real-Time Analysts, Workforce Analysts,...

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued. We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a...

About the role The Workforce Management Analyst (Blended) is a hands-on role combining real-time management, scheduling, and workforce analysis. The role supports the WFM Supervisor by executing daily workforce activities, maintaining accurate schedules and reports, identifying staffing risks, and providing timely recommendations to Operations. This...

Join our CP360 Family, today! From Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence Together! Why Join ContactPoint360? At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just...

About the job Workforce Services Specialist Responsibilities: Report staffing needs andperformance issues impacting service levels on a timely manner and recommendsolutions to close gaps Analyze the impact of volume,AHT, planned shrinkage and other drivers to service level Create volume forecast andhandle time forecast for interval, daily and weekly staffing...

Job DescriptionWFM / MIS Lead – Forecasting, Scheduling & Capacity PlanningAre you passionate about turning data into business impact? We’re looking for a WFM/MIS Lead who can deliver accurate operational insights, and drive capacity planning, forecasting, and scheduling decisions through strong analytics and reporting.If you love dashboards, trends, and...

The Workforce Reports Supervisor is responsible for overseeing the preparation, analysis, and dissemination of various workforce reports to senior management and stakeholders. This critical role requires a detail-oriented professional with strong analytical skills and experience in WFM and HR reporting. Key Responsibilities Supervise and review the...

Lead end-to-end resource planning and staffing augmentation across contact center operations to ensure alignment with business demand and service requirements. Drive capacity planning by assessing staffing gaps, optimizing resource allocation, and ensuring effective utilization of available workforce. Collaborate with Operations and Business stakeholders...

About the job Workforce Reporting Specialist TASQ is seeking a Workforce Reporting Specialistto start work as soon as possible. The initial pre-screening interview will be conducted via phone. Schedule: Rotates between 9-6pm & 1-10pm, Mon-Sun (5-day work week) Full onsite in Cebu Business Park Benefits on top of the salary:Upon regularization:10 VL, 10...

On-site - Cebu >10 Yrs Exp Bachelor Full-time Job Description The Senior Workforce Manager role at TDCX involves strategic workforce planning and working closely with the Workforce Director to develop and implement strategic action plans for workforce management operations. This role entails overseeing scheduling, reporting, and performance data analysis to...

Bravissimo Resourcing Inc. | Cebu City | Full-time Roles and Responsibilities Analysis – Strong Analytical skills Should be able to handle and achieve the departmental requirements. Knowledge of VBA, MS Access, SQL preferable. Maintaining secrecy of data. Knowledge (what the person must know): Understanding of operational process, logical thinking,...

Job Type: Part-time | Remote | Between 1:00 AM - 5:00 AM PH Time Internship Allowance: 8,000 PHP Monthly + Prepaid Health Card Job Overview: Do you enjoy keeping things organized, following up with people, making sure processes are followed, and helping operations run smoothly behind the scenes? Structure 2 Scale is looking for a detail-oriented, reliable,...

Dencom Consultancy and Manpower Services Hybrid - Cebu >10 Yrs Exp Bachelor Full-time Job Description The Sr. Workforce Manager is responsible for leading the end-to-end Workforce Management (WFM) function for large-scale, complex operations. This role ensures optimal staffing, forecasting accuracy, real‑time performance management, and strategic capacity...

On-site - Cebu 3-5 Yrs Exp Bachelor Full-time Job Description We are looking for an experienced Workforce Management Executive to support workforce planning, forecasting, scheduling, and real-time operations. In this role, you will analyze performance metrics, optimize staffing requirements, and collaborate with stakeholders to ensure service level targets...

The Real Time Analyst is responsible for monitoring and managing Contact Center performance in real time to ensure Service Levels, Staffing Alignment, and Operational Objectives are consistently achieved. The role collaborates closely with Operations, including in-house teams and vendor partners, as well as client partners, to identify performance variances,...

About the job Workforce Management Executive (Cebu) Role Purpose The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders. Job Responsibilities 1. Design & generate...

About the RoleWe’re looking for a Workforce Analytics Lead to build and manage the company’s Shadow Layer — the analytics backbone that powers utilization tracking, attendance health, and workforce stability.This role owns the creation of data-driven workforce intelligence tools, including utilization scoring, EOD bot metrics, idle-time alerts, and...

Qualfon seeks a Workforce Management Analyst to forecast workloads, plan staffing, schedule resources, and monitor performance to meet targets. The role collaborates with Operations, Training, Recruiting, and business leaders to optimize utilization and service levels. Responsibilities include creating capacity plans, scenario modeling, intraday adjustments,...

TASQ Staffing Solutions is seeking a Workforce Reporting Specialist for an onsite role in Cebu Business Park. The position starts ASAP and involves preprocessing calls for initial screening, with a work schedule that rotates between 9-6 and 1-10, seven days a week (five days working).The role emphasizes data analysis, forecasting, and reporting duties,...