workforce team manager

As a Workforce Management (WFM) Team Lead, you will be responsible for end-to-end operational scheduling, forecasting analysis, and queue optimization across global support teams (AMER, APAC, EMEA). Utilizing Verint WFM, you will manage demand data, generate automated multi-tier agent schedules, analyze coverage gaps, and administer user profiles to ensure...

Work with all levels of management and global teams to ensure business objectives and customer need are delivered through industry standard WFM practices.Manage all project related queries and engage the Cognizant leaders during any escalations.Develop in-depth understanding of client infrastructure and WFM processes.Exceed contractual requirements and...

As a Workforce Management (WFM) Team Lead, you will be responsible for end-to-end operational scheduling, forecasting analysis, and queue optimization across global support teams (AMER, APAC, EMEA). Utilizing Verint WFM, you will manage demand data, generate automated multi-tier agent schedules, analyze coverage gaps, and administer user profiles to ensure...

Work with all levels of management and global teams to ensure business objectives and customer need are delivered through industry standard WFM practices. High negotiation skills governed with ethics and compliance. Ensure partnership building with clients and stakeholders to achieve financial goals as team. Manage all project related queries and engage the...

Work with all levels of management and global teams to ensure business objectives and customer need are delivered through industry standard WFM practices.High negotiation skills governed with ethics and compliance.Ensure partnership building with clients and stakeholders to achieve financial goals as team.Manage all project related queries and engage the...

A customer experience solutions company in Pampanga is seeking a Team Lead for Workforce Management Real Time. You will be responsible for coaching and motivating associates to achieve goals while addressing their issues. You will also manage multiple tasks and projects, ensuring your team has the right tools and environment to succeed. The ideal candidate...

About the role Teleperformance, a leading global provider of outsourced customer experience management services, is seeking a highly motivated and experienced WFM Team Lead to join our team based in Mall of Asia, Pasay City, Metro Manila. As the WFM Team Lead, you will play a crucial role in overseeing the reporting and analytics function, ensuring accurate...

About the role Teleperformance, a leading global provider of outsourced customer experience management services, is seeking a highly motivated and experienced WFM Team Lead to join our team based in Mall of Asia, Pasay City, Metro Manila. As the WFM Team Lead, you will play a crucial role in overseeing the reporting and analytics function, ensuring accurate...

Who we are At Bon Secours Mercy Health Global Business Services - Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact. Job Summary The Team...

Work with all levels of management and global teams to ensure business objectives and customer need are delivered through industry standard WFM practices. Manage all project related queries and engage the Cognizant leaders during any escalations. Develop in-depth understanding of client infrastructure and WFM processes. Exceed contractual requirements and...

What this Job Entails The Time Administration Analyst works with program managers, supervisors and others in Astreya who use the time keeping system and data to ensure accurate reporting of time and attendance every pay period. The Time Administration Analyst monitors and validates time keeping records to ensure compliance with timekeeping guidelines set...

Company:MarshDescription:We are seeking a talented individual to join our Workforce team at MMB Operations. This role will be based in Manila – Six/NEO. This is a hybrid role that has a requirement of working at least three days a week in the office.The Workforce team within MMB Operations plays a key role in supporting business functions through...

Job Description We are seeking a talented individual to join our Workforce team at MMB Operations. This role will be based in Manila – Six/NEO. This is a hybrid role that has a requirement of working at least three days a week in the office. The Workforce team within MMB Operations plays a key role in supporting business functions through reporting,...

Company: Marsh Description: We are seeking a talented individual to join our Workforce team at MMB Operations . This role will be based in Manila - Six/NEO. This is a hybrid role that has a requirement of working at least three days a week in the office. The Workforce team within MMB Operations plays a key role in supporting business functions through...

Summary of the roleAs a Team Leader Workforce Management you lead a team of professionals to deliver Workforce Management services to optimize operations. You manage the performance, drive engagement, and foster development of your team.DescriptionAs a Team Leader Workforce Management you lead a team of professionals to deliver Workforce Management services...

Job Description - Team Lead, Workforce Management Real Time (044HY) Team Lead – Workforce Management – Real Time Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead – Workforce Management – Real Time working onsite in Pampanga, you’ll be a part of bringing humanity to business....

A customer experience solutions company in Pampanga is seeking a Team Lead for Workforce Management Real Time. You will be responsible for coaching and motivating associates to achieve goals while addressing their issues. You will also manage multiple tasks and projects, ensuring your team has the right tools and environment to succeed. The ideal candidate...

Job Description We are seeking a talented individual to join our Workforce team at MMB Operations. This role will be based in Manila – Six/NEO. This is a hybrid role that has a requirement of working at least three days a week in the office. The Workforce team within MMB Operations plays a key role in supporting business functions through reporting,...

Work Setup: On-site in BGC, TaguigWork Schedule: Shifting schedulesRole Requirements: Must be a Bachelor's degree graduate2-3 years of experience as a WFM Team Lead or equivalent in BPO/shared services4 years total experience in WFM/RTAMust have experience in Verint as a workforce toolStrong Excel proficiency. Power BI is a plus.Good communication...

Job description:ReportingDeliver daily, weekly, and monthly workforce reports.Develop client-ready dashboards and presentations.Provide insights on performance drivers and operational risks.Identify trends and recommend workforce improvement strategies.Real-Time OperationsMonitor service levels, queue performance, and staffing requirements.Lead real-time...