workforce team manager

Job Description - Team Lead, Workforce Management Real Time (044HY) Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead – Workforce Management – Real Time working onsite in Pampanga, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Have a...

About the roleTeleperformance is seeking a WFM Team Lead to join our operations in Clark, Pampanga. This is a full-time position that offers an exciting opportunity to lead and optimize workforce management functions within our dynamic call center environment. As WFM Team Lead, you will play a crucial role in ensuring operational efficiency, meeting service...

Key responsibilities:Monitor and analyze workforce management metrics including occupancy, adherence, shrinkage and service levels to identify trends and opportunities for improvementCreate and manage schedules that align staffing levels with customer demand whilst minimizing labor costsLead and supervise the WFM team, providing coaching, guidance and...

Summary of the roleAs a Team Leader Workforce Management you lead a team of professionals to deliver Workforce Management services to optimize operations. You manage the performance, drive engagement, and foster development of your team.DescriptionAs a Team Leader Workforce Management you lead a team of professionals to deliver Workforce Management services...

Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Pasig site. Join our Transcom Family as a Workforce Manager! The Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning and real...

We're Hiring: Workforce Manager! We are seeking a skilled Workforce Manager to lead our team in Iloilo City. The ideal candidate will be responsible for planning, monitoring, and optimizing workforce operations to achieve business goals. If you're analytical, organized, and ready to make an impact in a dynamic office environment, we want to meet you! ...

Company Description Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence –...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core...

On-site - Cebu 5-10 Yrs Exp Bachelor Full-time Job Description Location: Cebu – Central Block (Onsite) Schedule: US Business Hours Job Summary The Workforce Management (WFM) Specialist / Lead is responsible for ensuring optimal staffing levels, accurate forecasting, and efficient real-time management of resources to support business operations. The...

Job Description Overview WFM MANAGER OPENING AT CARENET HEALTH ELIGIBILITY: FILIPINO CITIZEN SET UP: ONSITE- CIRCUIT MAKATI SHIFT: NIGHTSHIFT (CST) We’re looking for an experienced Workforce Management Leader to drive forecasting, capacity planning, scheduling, and performance optimization across a fast-paced, high-volume operation. In this role, you’ll...

Workforce Manager ### Workforce ManagerApply: Pasig City: Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): R13100We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the...

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change. About IntouchCX IntouchCX is a global leader in digital customer...

The position is responsible for developing and managing workforce strategies that ensure optimal staffing levels to support operational demand and business requirements. It oversees workforce forecasting, scheduling, capacity planning, real-time workforce management, and workforce analytics to maximize productivity, service levels, and operational...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core...

On-site - Pasig 3-5 Yrs Exp Bachelor Full-timeOverviewTranscom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site.Join our Transcom Family as a Workforce Manager!Job DescriptionMedical ReimbursementEmployee Recognition and RewardsAnniversary GiftsGovernment Mandated...

OverviewWFM MANAGER OPENING AT CARENET HEALTHELIGIBILITY: FILIPINO CITIZENSET UP: ONSITE- CIRCUIT MAKATISHIFT: NIGHTSHIFT (CST)We're looking for an experienced Workforce Management Leader to drive forecasting, capacity planning, scheduling, and performance optimization across a fast-paced, high-volume operation. In this role, you'll partner closely with...

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with...

Job Description - Team Lead, Workforce Management Real Time (044HY) Team Lead – Workforce Management – Real Time Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead – Workforce Management – Real Time working onsite in Pampanga, you’ll be a part of bringing humanity to business....

About the Job We are changing the way people think about customer care, and we need your help! We’re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the...

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Manager, Workforce Management , you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed. What You’ll Do: Understanding of key business...