workforce team manager jobs in Manila

Who we are At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact. Job Summary The Team...

Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core...

WNS, part of Capgemini,is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with...

The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected...

Who we are:InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our...

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Workforce Manageryou’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.What You’ll Do:Understanding of key business objectives,...

Responsibilities Main objectives and functions1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client’s half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules...

The Mgr Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis in a single-site/skill environment. This position is responsible for the execution of workforce strategy. Essential Functions/Core...

Permanent - Full Time Manila Who we are... Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as...

Workforce Management ExpertShape the Future of Workforce Planning at a Global ScaleEvery customer interaction starts with having the right people, in the right place, at the right time. As a Workforce Management Expert , you’ll help shape how ING manages capacity, forecasting, and operational flow across multiple countries and delivery locations. Your...

Workforce Management Expert Shape the Future of Workforce Planning at a Global Scale Every customer interaction starts with having the right people, in the right place, at the right time. As a Workforce Management Expert, you'll help shape how ING manages capacity, forecasting, and operational flow across multiple countries and delivery locations. Your...

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change. About The Job The Senior Workforce Manager is responsible to direct,...

Overview Make an Impact with RealPage Looking for a role where your work directly influences business outcomes and customer success? At RealPage, you'll join a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take...

About UsWe’re building M32 AI (backed by top-tier Silicon Valley VCs), focused on developing agentic AI products for SMBs globally. This is a 0–1 environment—fast-moving, high-ownership, and execution-driven—where you’ll help build systems, teams, and processes from the ground up. We operate a rapidly scaling remote talent platform supporting...

Overview The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage...

Workforce Management - Team Lead (WFM/RTA – BGC Taguig) Are you ready to make an impact? Join as a Workforce Management - Team Lead and jumpstart your career! Summary/Description: Liaison with onshore lead and participate in business/capacity planning workshop Oversee management of workforce and related function Coordinate peak and trough schedule...

Command Center Team Lead - Workforce Management AddForce Human Resources Solution Inc. On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time Job Description Employee Recognition and Rewards Performance Bonus Government Mandated Benefits 13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays Insurance Health & Wellness Professional Development Job...

WorkForce Software in Manila (Makati) seeks a seasoned Implementation Services Team Leader to guide Functional Consultants and Project Managers in delivering workforce management deployments for enterprise clients globally.You will drive operational excellence, coach talent, manage delivery quality, and rely on proven project management disciplines,...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core...

About the Job The Senior Workforce Manager is responsible to direct, manage, and supervise all activities and resources related to the Workforce department for a line of business. As Senior Workforce Manager, You Will… Be responsible for various functions including capacity planning, resource management, forecasting, and scheduling Lead a team of...