workforce manager jobs in Cebu City

On-site - Cebu 5-10 Yrs Exp Bachelor Full-time Job Description Location: Cebu – Central Block (Onsite) Schedule: US Business Hours Job Summary The Workforce Management (WFM) Specialist / Lead is responsible for ensuring optimal staffing levels, accurate forecasting, and efficient real-time management of resources to support business operations. The...

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued. We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a...

Job DescriptionWFM / MIS Lead – Forecasting, Scheduling & Capacity PlanningAre you passionate about turning data into business impact? We’re looking for a WFM/MIS Lead who can deliver accurate operational insights, and drive capacity planning, forecasting, and scheduling decisions through strong analytics and reporting.If you love dashboards, trends, and...

Lead end-to-end resource planning and staffing augmentation across contact center operations to ensure alignment with business demand and service requirements. Drive capacity planning by assessing staffing gaps, optimizing resource allocation, and ensuring effective utilization of available workforce. Collaborate with Operations and Business stakeholders...

On-site - Cebu >10 Yrs Exp Bachelor Full-time Job Description The Senior Workforce Manager role at TDCX involves strategic workforce planning and working closely with the Workforce Director to develop and implement strategic action plans for workforce management operations. This role entails overseeing scheduling, reporting, and performance data analysis to...

Bravissimo Resourcing Inc. | Cebu City | Full-time Roles and Responsibilities Analysis – Strong Analytical skills Should be able to handle and achieve the departmental requirements. Knowledge of VBA, MS Access, SQL preferable. Maintaining secrecy of data. Knowledge (what the person must know): Understanding of operational process, logical thinking,...

Dencom Consultancy and Manpower Services Hybrid - Cebu >10 Yrs Exp Bachelor Full-time Job Description The Sr. Workforce Manager is responsible for leading the end-to-end Workforce Management (WFM) function for large-scale, complex operations. This role ensures optimal staffing, forecasting accuracy, real‑time performance management, and strategic capacity...

On-site - Cebu 3-5 Yrs Exp Bachelor Full-time Job Description We are looking for an experienced Workforce Management Executive to support workforce planning, forecasting, scheduling, and real-time operations. In this role, you will analyze performance metrics, optimize staffing requirements, and collaborate with stakeholders to ensure service level targets...

The Real Time Analyst is responsible for monitoring and managing Contact Center performance in real time to ensure Service Levels, Staffing Alignment, and Operational Objectives are consistently achieved. The role collaborates closely with Operations, including in-house teams and vendor partners, as well as client partners, to identify performance variances,...

About the job Workforce Management Executive (Cebu) Role Purpose The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders. Job Responsibilities 1. Design & generate...

About the job Workforce Manager (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience: At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel experience...

Job Summary The Real-Time Analyst is responsible for monitoring real-time service levels, call volumes, agent availability, and queue performance to ensure optimal workforce utilization and SLA achievement. The role supports operations by making real-time adjustments and providing actionable insights. Key Responsibilities Monitor real-time queues, call...

XtendOps, Inc. is seeking a hands-on Workforce Management Analyst (Blended) in Cebu City to support the WFM Supervisor with real-time management, scheduling, and workforce analysis. You will maintain schedules, monitor queues, and provide actionable recommendations to improve service levels. You will routinely analyze service levels, forecast vs. actual...

If you're looking to support the COS Solution Center, from a workforce management perspective, you have found the right place. The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the COS Solution Center contact centers.As a Workforce Analyst in Payments, you will be responsible for the...

Lancesoft Philippines is seeking a Senior Workforce Management leader to drive end-to-end planning, staffing, and scheduling across Cebu City-based contact center operations. You will optimize capacity, monitor performance, and lead intraday actions to ensure service levels and cost efficiency. You will mentor the Workforce Management team, collaborate with...

OVERVIEWWorkforce Management Center of Excellence (CoE) LeadTheWorkforce Management (WFM) Center of Excellence Leadis responsible for establishing and governing WFM best practices, standards, and methodologies across the organization. This role serves as the central authority forWFM data governance, analytics, business insights, and continuous improvement...

About the job Workforce Manager | Night Shift | Onsite | Cebu City At least 5-7 years relevant experience Advanced Excel experience (VLOOKUP, Pivot Table, etc.) Report and dashboards creation Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required. Good Interpersonal & people management skills with good problem...

A leading consultancy firm is urgently seeking a Workforce Manager to oversee operations in Cebu City. The role requires at least 3 years of experience in Workforce Management within the BPO sector, with a focus on capacity planning and supporting workforce management systems. Ideal candidates should possess strong analytical and communication skills, along...

Workforce Manager - Onsite - Cebu City - Up to 120KJob Openings Workforce Manager - Onsite - Cebu City - Up to 120KAbout the job Workforce Manager - Onsite - Cebu City - Up to 120KWe are urgently hiring for a Workforce Manager for a client located in Cebu City, Cebu PhilippinesThis is an onsite work and follows a shifting scheduleSalary is up to 120Kper...

Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Nature of the Account: Support Shift: Midshift Educational Requirement: College Graduate Qualifications: At least 3 years of experience as WFM or RTA Job Description: Maintain and update headcount and capacity planners to ensure smooth operations. Develop accurate forecasts for volume, productivity,...