workforce manager jobs in Cebu City

On-site - Cebu 5-10 Yrs Exp Bachelor Full-time Job Description Location: Cebu – Central Block (Onsite) Schedule: US Business Hours Job Summary The Workforce Management (WFM) Specialist / Lead is responsible for ensuring optimal staffing levels, accurate forecasting, and efficient real-time management of resources to support business operations. The...

Bravissimo Resourcing Inc. | Cebu City | Full-time Roles and Responsibilities Analysis – Strong Analytical skills Should be able to handle and achieve the departmental requirements. Knowledge of VBA, MS Access, SQL preferable. Maintaining secrecy of data. Knowledge (what the person must know): Understanding of operational process, logical thinking,...

Job title: Workforce ManagerAccount: Premium ConsumerWork set up: Onsite (HM Tower, W Geonzon St, Cebu City)Work schedule: Shifting Schedule (Morning, Mid, Graveyard)Salary Package: up to 120,000Start date: ASAPHeadcount: 1 QUALIFICATIONS: Candidate must possess at least a Bachelors/College Degree in any fieldPreferably Assistant Manager / Managers...

About FGC+ #SparkSuccess at FGC+! Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in...

Moder is seeking a senior Workforce Management leader to own end-to-end staffing and capacity planning for our contact center operations based in Cebu City. You will lead forecast development, scheduling design, and intraday actions to ensure service levels and cost efficiency. You will collaborate with operations and business stakeholders, develop...

Job Description WFM / MIS Lead – Forecasting, Scheduling & Capacity Planning Are you passionate about turning data into business impact? We’re looking for a WFM/MIS Lead who can deliver accurate operational insights, and drive capacity planning, forecasting, and scheduling decisions through strong analytics and reporting. If you love dashboards, trends,...

On-site - Cebu >10 Yrs Exp Bachelor Full-time Job Description The Senior Workforce Manager role at TDCX involves strategic workforce planning and working closely with the Workforce Director to develop and implement strategic action plans for workforce management operations. This role entails overseeing scheduling, reporting, and performance data analysis...

OVERVIEW This position is responsible for managing the site Workforce functions, which include management of workforce personnel, headcount, forecasting, reporting, capacity planning, and strategic planning for workforce process improvements. The Workforce Supervisor is responsible for a team composed of Real-Time Analysts, Workforce Analysts, Schedulers,...

Bachelor’s degree or equivalent commensurate work experience required. 12–14+ years of experience in Workforce Management, including 8–10 years in a leadership/management role with demonstrated capability to lead, mentor, develop, and retain talent. Hands-on experience with Workforce Management tools such as NICE, Verint, Aspect, Genesys, or other...

Responsibilities: Lead end-to-end resource planning and staffing augmentation across contact center operations to ensure alignment with business demand and service requirements. Drive capacity planning by assessing staffing gaps, optimizing resource allocation, and ensuring effective utilization of available workforce. Collaborate with Operations and...

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

Moder Solutions Inc. is seeking a senior Workforce Management leader to drive end-to-end resource planning for a multi-line contact center. You will build and optimize schedules, forecast demand, and lead a team to deliver service levels with cost efficiency. The role requires deep experience with WFM tools (NICE, Verint, Aspect) and strong analytical...

General Objective The Workforce Analyst is responsible for supporting the Company’s operational efficiency through effective workforce planning, forecasting, scheduling, real-time monitoring, and data analysis . The role ensures that staffing levels and resources are aligned with business demands, workload requirements, and service-level objectives. The...

OVERVIEW The Workforce Management (WFM) Analyst is responsible for forecasting workload, planning staffing requirements, scheduling resources, and monitoring performance to ensure operational goals are achieved. The role partners closely with Operations, Training, Recruiting, and Business Leaders to optimize workforce utilization, service levels, customer...

On-site - Cebu 3-5 Yrs Exp Bachelor Full-time Job Description We are looking for an experienced Workforce Management Executive to support workforce planning, forecasting, scheduling, and real-time operations. In this role, you will analyze performance metrics, optimize staffing requirements, and collaborate with stakeholders to ensure service level targets...

OVERVIEW Specialist II, Workforce Management (Real Time Analyst) Job Summary: The Real Time Analyst is responsible for monitoring and managing intraday staffing levels, workforce adherence, real-time performance, and operational workforce requirements. This role ensures optimal staffing and service delivery by providing timely workforce updates, monitoring...

Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience: At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel experience...

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries...

About the job: Workforce Manager (Cebu City) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Rest Days: Business hours Educational Requirement: College Graduate Work Experience: At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel...

Workforce Management Center of Excellence (CoE) Lead The Workforce Management (WFM) Center of Excellence Lead is responsible for establishing and governing WFM best practices, standards, and methodologies across the organization. This role serves as the central authority for WFM data governance, analytics, business insights, and continuous improvement...