wfm jobs in Pasig

Are you detail-oriented and passionate about turning data into accurate, actionable workforce plans? We're looking for a Capacity Planner to convert business demand, operational trends, and service objectives into staffing plans that keep the right resources in place at the right time and cost. In this role, you will own capacity modeling and scenario...

Overview ibex is building WFM into a growth engine, not just a support function. Our WFM services portfolio is expanding and we are looking for leader to help drive growth and enhance the current capabilities on delivering world class WFM operational excellence. We are looking for a leader who can run it like a business. The WFM Services Principal Leader...

The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call...

Support Services Group (SSG) in the Philippines seeks a strategic VP, Workforce Management Transformation to drive global modernization across APAC, North America, and LATAM. You will partner with senior leaders to shape the WFM operating model, forecast demand, optimize capacity, and accelerate data-driven decision making through AI and automation. This is...

Headquartered in Miami, Florida is the premier monthly beauty box subscription service, delivering 4-5 full-size and luxury travel-size products of well-known, popular, chic, and up-and-coming cosmetic brands. The client’s unique value proposition is its ability to provide a combination of the newest and highest quality brands and products in full-size...

Ibex Limited is seeking a WFM leader to drive delivery excellence and growth across a portfolio of client engagements. You will own forecasting, capacity planning, scheduling and real‑time management, partnering with Sales and Client Services to quantify expansion opportunities.You will lead a team of Senior Managers and Managers, shaping operating models...

Datamatics CMS PH is seeking a Scheduler to manage the workforce management process, including scheduling and change management, ensuring KPIs are met and acting as a central contact for supervisors and senior management. You will assign resources, analyze volume and patterns, process changes, and optimize breaks while supporting 24x7 operations and overtime...

Concentrix is seeking a WFM Leader in Pasig, Metro Manila to manage multiple CRM accounts and establish staffing, scheduling, forecasting, and planning procedures. The role acts as liaison between WFM Services and Operations, driving continuous improvement and ensuring KPI/SLA targets are met across geographies.The candidate will lead projects, transition...

Support Services Group (SSG) seeks a VP, Workforce Management Transformation to drive global WFM modernization and continuous improvement across APAC, North America, and LATAM. This executive role partners with Operations, Finance, HR, and Technology to transform forecasting, staffing, and analytics for scalable, data-driven decisions.The role leads...

WFM Leader will be responsible for handling multiple CRM accounts. This position is responsible for establishing procedures and processes for the location associated with staffing, scheduling, forecasting and planning. The identified resource is expected to ensure a successful delivery of WFM support and acts as a liaison between WFM Services and Operations...

InteLogix in Pasig, Metro Manila, is seeking a Workforce Supervisor to lead a team of schedulers, planners and analysts. You will oversee daily workloads, ensure intraday actions and reports are delivered on time, and maintain service levels.The role requires 3+ years in WFM with at least 1 year in a supervisory capacity within a contact center or BPO. You...

InteLogix is seeking a Reports Analyst to design and maintain WFM dashboards and reports in a fast-paced contact centre environment. You will pull data from ACD, WFM, CRM and HR systems, verify accuracy and deliver timely insights to leadership.You will turn raw data into storytelling dashboards, supporting ad-hoc analyses and performance reviews while...

INTELEGENCIA BPO LLC CORP. is seeking a detail-oriented Reporting Analyst to support Workforce Management and Operations. You will collect, validate, and analyze data from multiple sources, and develop daily, weekly, and monthly reports and dashboards to drive business decisions.The role requires 3+ years of WFM or related experience, proficiency in Excel,...

SSG is seeking a WFM Forecasting Analyst in the Philippines to analyze historical contact volume, handle times, and trends to generate precise short-term and long-term forecasts across voice, chat, email and messaging channels for operations.You will build forecasting models for volume, AHT and workload, work with schedulers and ops leaders on capacity...

Transcom Pasig is seeking a Scheduling Analyst to maintain optimized schedules, develop short-term plans, and support Real Time Analysis teams. You’ll manage rosters, run capacity planning, and ensure adherence to staffing targets across multiple campaigns.Responsibilities include publishing intraday performance, coordinating shift bids, and maintaining...

FGC+ is transforming US businesses through outsourcing, building remote teams, and delivering exceptional service. Our Workforce Management (WFM) Analyst protects SLA and ASA targets by owning forecasting, scheduling, and intraday management, aligning staffing with business demand.You will forecast demand by channel, convert it into staffing, optimize...

Support Services Group Philippines is seeking a Workforce Scheduler to lead centralized workforce planning and scheduling across multiple sites and regions. You will translate demand into optimized schedules, balance capacity and service levels, and support global command-center operations.The role emphasizes intraday monitoring, forecasting accuracy, and...

InteLogix in the Philippines is seeking a WFM Supervisor to lead schedulers, planners and analysts. You will manage daily workload, ensure accurate schedules, reports and intraday actions, and escalate as needed to maintain service levels. The role requires 3+ years in WFM with at least 1 year in a lead or supervisory capacity, preferably in a contact center...

About the roleTeleperformance is seeking a WFM Team Lead to join our operations in Fairview Terraces. This is a Work at home, full-time position that offers an exciting opportunity to lead and optimize workforce management functions within our dynamic call center environment. As WFM Team Lead, you will play a crucial role in ensuring operational efficiency,...

Eastvantage Careers is seeking an experienced Workforce Management leader to supervise a WFM team and act as an RTA analyst for a fast-paced ecommerce operations group. You will analyze data, manage headcount, and drive efficiency across email, chat, and voice channels.The role requires strong spreadsheet proficiency, SOX/PII compliance understanding, and...