Remote WFM Supervisor: Lead Scheduling

Teleperformance is seeking a WFM Team Lead to join our Fairview Terraces operations. This is a work at home, full-time position that focuses on leading and optimizing workforce management within our dynamic call center environment. You will monitor and analyze WFM metrics, forecast staffing needs, create efficient schedules, and coach the WFM team to meet...

Eastvantage Careers is seeking an experienced Workforce Management leader to supervise a WFM team and act as an RTA analyst for a fast-paced ecommerce operations group. You will analyze data, manage headcount, and drive efficiency across email, chat, and voice channels. The role requires strong spreadsheet proficiency, SOX/PII compliance understanding, and...

enablesGROUP is seeking a Workforce Management Lead to own the end-to-end workforce cycle across our Philippine delivery operations. The role covers forecasting, capacity planning, schedule architecture, real-time management, coverage governance, and workforce reporting.This hands-on position requires building staffing models from demand, managing shifts,...

Datamatics CMS PH is seeking a Scheduler to manage the workforce management process, including scheduling and change management, ensuring KPIs are met and acting as a central contact for supervisors and senior management. You will assign resources, analyze volume and patterns, process changes, and optimize breaks while supporting 24x7 operations and overtime...

Concentrix is seeking a WFM Leader in Pasig, Metro Manila to manage multiple CRM accounts and establish staffing, scheduling, forecasting, and planning procedures. The role acts as liaison between WFM Services and Operations, driving continuous improvement and ensuring KPI/SLA targets are met across geographies.The candidate will lead projects, transition...

WFM Leader will be responsible for handling multiple CRM accounts. This position is responsible for establishing procedures and processes for the location associated with staffing, scheduling, forecasting and planning. The identified resource is expected to ensure a successful delivery of WFM support and acts as a liaison between WFM Services and Operations...

The Workforce Manager is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing and operational efficiency. This role involves managing a team of workforce professionals, analyzing key performance metrics, and implementing strategies to meet service level agreements (SLAs) and business...

FGC+ is transforming US businesses through outsourcing, building remote teams, and delivering exceptional service. Our Workforce Management (WFM) Analyst protects SLA and ASA targets by owning forecasting, scheduling, and intraday management, aligning staffing with business demand.You will forecast demand by channel, convert it into staffing, optimize...