wfm manager

Join our team as a WFM Manager and lead data-driven workforce strategies that improve service levels, staffing efficiency, productivity, and operational performance. In this role, you will combine proven workforce management practices with AI, automation, and advanced analytics to help shape the future of our contact centre operations.About the RoleThe WFM...

The Workforce Management (WFM) Manager will lead the Workforce Management function and ensure effective workforce planning, forecasting, scheduling, capacity planning, and staffing management to support contact center operations and achievement of client Service Level Agreements (SLAs).The role will work closely with client stakeholders and Operations...

POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.    We are seeking a seasoned Workforce Management (WFM) Manager to oversee...

Join our team as a WFM Manager and lead data-driven workforce strategies that improve service levels, staffing efficiency, productivity, and operational performance. In this role, you will combine proven workforce management practices with AI, automation, and advanced analytics to help shape the future of our contact centre operations. About the Role The WFM...

Join our team as a WFM Manager and lead data-driven workforce strategies that improve service levels, staffing efficiency, productivity, and operational performance. In this role, you will combine proven workforce management practices with AI, automation, and advanced analytics to help shape the future of our contact centre operations. About the Role The...

The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units. Key Responsibilities Develop and maintain accurate forecasting models based on historical data, business trends, and seasonal patterns. Oversee real-time...

The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units. Key Responsibilities Develop and maintain accurate forecasting models based on historical data, business trends, and seasonal patterns. Oversee real-time...

About the job WFM (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience: At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel experience (VLOOKUP,...

About the job WFM Manager (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience: At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel experience...

We're Hiring: Workforce Management (WFM) Manager Location: Taguig Responsibilities Lead and manage the WFM team to meet performance and business goals. Provide effective coaching and feedback to Assistant Managers and/or Senior WFM Executives to enhance individual and team performance. Serve as a subject matter expert on Capacity Planning, Forecasting,...

TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...

The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units.Key ResponsibilitiesDevelop and maintain accurate forecasting models based on historical data, business trends, and seasonal patterns.Oversee real-time...

Job Description Responsible for Workforce Management & Service Delivery to Internal & External CustomersManages a WFM team for 3 to 5 clients, leading and mentoring the team to support OperationsDirectly manages WFM processes, Client KPIs, and financial performance in a multi-site, multi-platform environmentServes as a checkpoint and reviewer of WFM...

Hammerjack Pty Ltd is seeking a WFM Manager to lead data-driven workforce strategies that improve service levels, staffing efficiency, productivity, and operational performance. You will combine proven WFM practices with AI, automation, and advanced analytics to shape the future of our contact centre operations and drive tangible business results.You will...

A staffing solutions company is seeking a BPO WFM Manager to lead operations in Cebu City. The role requires a college graduate with 5 to 7 years of relevant experience, including 2 years in a supervisory position. Advanced Excel skills and the ability to create reports and dashboards are essential. Strong interpersonal and analytical skills are necessary to...

About the Job: BPO WFM Manager (Cebu City) – Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience: At least 5 to 7 years relevant experience At least 2 years of supervisory experience Advanced Excel...

Woolworths Group International in Manila is seeking a Workforce Management Manager to lead end-to-end optimisation of our Customer service team dedicated to Woolworths MarketPlus. You will oversee 100–200+ FTE and ensure optimal staffing across banners. The role focuses on forecasting, scheduling, real-time execution, and analytics, with strong partnership...

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for...

Work Arrangement: Full Onsite (Makati) Qualifications:Graduate degreeMinimum of 5 years of experience in Workforce ManagementTeam ManagementCapacity PlanningSchedulingReal-time ManagementGood Knowledge of IEX and PulseProficiency with MS Office - Excel, Outlook & PowerpointAnalytical with experience identifying root cause of defects and removing...

DescriptionWe are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.  ResponsibilitiesData Analysis and Reporting:   ...