wfm manager

Job Description: Compile and interpret statistical information solutions to program performance issues with the Operations Management Team. Review scheduling needs on weekly basis to ensure adequate staffing and coverage. Prepares daily/weekly/monthly reports and distributes to the Management Team. Delivers regular and ad-hoc reports on time as requested...

The Workforce Manager is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing and operational efficiency. This role involves managing a team of workforce professionals, analyzing key performance metrics, and implementing strategies to meet service level agreements (SLAs) and business...

The Workforce Manager is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing and operational efficiency. This role involves managing a team of workforce professionals, analyzing key performance metrics, and implementing strategies to meet service level agreements (SLAs) and business...

Responsibilities:Lead end-to-end resource planning and staffing augmentation across contact center operations to ensure alignment with business demand and service requirements.Drive capacity planning by assessing staffing gaps, optimizing resource allocation, and ensuring effective utilization of available workforce.Collaborate with Operations and Business...

The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units. Key Responsibilities Develop and maintain accurate forecasting models based on historical data, business trends, and seasonal patterns. Oversee real-time...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

We're Hiring: Workforce Management (WFM) Manager Location: Taguig Responsibilities Lead and manage the WFM team to meet performance and business goals. Provide effective coaching and feedback to Assistant Managers and/or Senior WFM Executives to enhance individual and team performance. Serve as a subject matter expert on Capacity Planning, Forecasting,...

About the job WFM Manager(Cebu City) | Onsite About the job WFM (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays : US Business hours Educational Requirement : College Graduate Work Experience: At least 5 to 7 years relevant experience At least 2 years of...

About the Job: BPO WFM Manager (Cebu City) – Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays : US Business hours Educational Requirement : College Graduate Work Experience: At least 5 to 7 years relevant experience At least 2 years of supervisory experience ...

About the job WFM Manager | Night Shift | Hybrid | PasayJob DescriptionResponsible for Workforce Management & Service Delivery to Internal & External CustomersManages a WFM team for 3 to 5 clients, leading and mentoring the team to support OperationsDirectly manages WFM processes, Client KPIs, and financial performance in a multi-site, multi-platform...

A staffing solutions company is seeking a BPO WFM Manager to lead operations in Cebu City. The role requires a college graduate with 5 to 7 years of relevant experience, including 2 years in a supervisory position. Advanced Excel skills and the ability to create reports and dashboards are essential. Strong interpersonal and analytical skills are necessary to...

foundever is seeking a Workforce Manager to lead workforce planning, forecasting, scheduling, and real-time management. You will supervise the WFM team, optimize processes, and drive performance to meet SLAs and business goals.The role involves collaboration with Operations, Clients, and stakeholders, handling escalations, and implementing improvements...

Job Description Manage agent preferences, time-off requests, and shift bid process. Consult with Operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences. Develop schedules and staffing plans for assigned business in an accurate and timely manner. Identify schedule/plan changes in relevant databases...

Ubiquity is seeking a Manager, Workforce Management to lead and optimize call center operations. You’ll oversee forecasting, scheduling, real-time analysis, and capability planning across multiple sites to meet service goals.You will drive improvements through data-driven insights, collaborating with senior management and ensuring adherence to workforce...

Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businessesPrepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of dataResponsibilitiesManage Daily, Weekly, and Monthly schedulesWork closely with operations in terms of Schedules and Leaves...

Job Description:-Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses-Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of dataResponsibilitiesManage Daily, Weekly, and Monthly schedulesWork closely with operations in terms of Schedules...

Private Advertiser in Alabang is seeking a Workforce Management Manager to lead the workforce planning, scheduling, and monitoring efforts. The role requires coordinating staffing commitments and delivering timely reports to management and clients. The ideal candidate has 3–5 years in a WFM role within a BPO setup, plus a Bachelor's degree. Onsite,...

We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.ResponsibilitiesData Analysis and Reporting:Analyze and interpret...

Teleperformance is seeking a WFM Manager in the Philippines to lead workforce planning strategies, forecast demand, and optimize staffing across business units. The role requires building accurate forecasts, monitoring intraday performance, and guiding capacity planning to achieve targets.You will collaborate with Operations, HR, and Training to align...

WNS, part of Capgemini, is seeking a Workforce Management (WFM) professional to lead end-to-end WFM & MIS functions in our Manila operations. You will forecast demand, plan capacity, schedule shifts, analyze data, and report KPIs to ensure targets are met.You will partner with operations and clients to address staffing needs and drive process improvements....