wfm manager

Moder is a technology-led services company helping financial organizations build faster, smarter, and more scalable operations. Founded in 2020, we support the mortgage, insurance, and banking industries through domain expertise, workflow best practices, advanced technology, and global talent. Our teams work across operations, automation, AI, customer...

About the role We're looking for a WFM Manager to convert business demand, operational trends, and service objectives into staffing plans that keep the right resources in place at the right time and cost. In this role, you will own capacity modeling and scenario analysis, identify staffing risks and opportunities, and collaborate with Operations, Finance,...

Moder is a technology-led services company helping financial organizations build faster, smarter, and more scalable operations. Founded in 2020, we support the mortgage, insurance, and banking industries through domain expertise, workflow best practices, advanced technology, and global talent. Our teams work across operations, automation, AI, customer...

POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.    We are seeking a seasoned Workforce Management (WFM) Manager to oversee...

Moder is a technology-led services company helping financial organizations build faster, smarter, and more scalable operations. Founded in 2020, we support the mortgage, insurance, and banking industries through domain expertise, workflow best practices, advanced technology, and global talent. Our teams work across operations, automation, AI, customer...

Responsibilities:Lead end-to-end resource planning and staffing augmentation across contact center operations to ensure alignment with business demand and service requirements.Drive capacity planning by assessing staffing gaps, optimizing resource allocation, and ensuring effective utilization of available workforce.Collaborate with Operations and Business...

The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units. Key Responsibilities Develop and maintain accurate forecasting models based on historical data, business trends, and seasonal patterns. Oversee...

Develop accurate long-term and short-term forecasts for staffing requirements based on historical data, market trends, and business growth. Create comprehensive staffing schedules that meet service level agreements (SLAs) while balancing employee availability. Real-Time Operations: Monitor real-time performance metrics (e.g., call volume, task...

We're Hiring: Workforce Management (WFM) Manager Location: Taguig Responsibilities Lead and manage the WFM team to meet performance and business goals. Provide effective coaching and feedback to Assistant Managers and/or Senior WFM Executives to enhance individual and team performance. Serve as a subject matter expert on Capacity Planning, Forecasting,...

The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units. Key Responsibilities Develop and maintain accurate forecasting models based on historical data, business trends, and seasonal patterns. Oversee real-time...

The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units. Key Responsibilities Develop and maintain accurate forecasting models based on historical data, business trends, and seasonal patterns. Oversee real-time...

Job Description Manage agent preferences, time-off requests, and shift bid process. Consult with Operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences. Develop schedules and staffing plans for assigned business in an accurate and timely manner. Identify schedule/plan changes in relevant...

About the job WFM Manager(Cebu City) | Onsite About the job WFM (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays : US Business hours Educational Requirement : College Graduate Work Experience: At least 5 to 7 years relevant experience At least 2 years of...

About the job WFM Manager (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience: At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel experience...

ClearSourceBPO in Pasig, Philippines is seeking a WFM Manager to translate business demand into staffing plans, owning capacity modeling and intraday management. You will collaborate with Operations, Finance, Talent Acquisition, Training, Scheduling, and Real-Time Management to align workforce with business needs.The role requires leadership, strong...

TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...

Job Title:2026 Workforce Management GVPAD – WFM ManagerJob DescriptionLocation:PHL Quezon City - Tera Tower 20th FloorLanguage Requirements:Time Type:

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for...

Job Description: Responsible for selecting, training and effectively managing the Workforce Management Team to develop suitable competence to support succession planning and meet customer needs and expectations. Responsible for managing direct reports monthly, quarterly and annual performance discussion and appraisal. Ensures that workforce processes are...

About the Job: BPO WFM Manager (Cebu City) – Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays : US Business hours Educational Requirement : College Graduate Work Experience: At least 5 to 7 years relevant experience At least 2 years of supervisory experience ...