WFM Manager: Forecasting, Scheduling

A staffing service is seeking a Call Center Workforce Scheduler for their Quezon City office. The role is onsite and entails creating schedules, forecasting workloads, and maintaining service levels. Candidates must have at least 1 year of experience in a similar role within a BPO or call center setting. Proficiency in IEX scheduling software and capacity...

A leading service provider is seeking a Workforce Management (WFM) Manager to lead the WFM team in Quezon City. The role includes managing team performance, coaching, and executing staffing strategies to meet operational goals. Candidates should have a Bachelor's degree and 3–5 years of relevant experience, with proven skills in workforce management tools....

Concentrix is seeking an experienced Workforce GVPCW to lead forecasting, capacity planning, and scheduling for our Quezon City operations. You will manage a team, develop models for staffing, intraday management, and performance analysis to support the workforce strategy. The role emphasizes cross-functional collaboration with Business Development,...

Probe Group is seeking a capable WFM professional to lead forecasting and scheduling for our PH operations in Eastwood, Quezon City. You will translate forecast volumes into staffing plans, manage real-time performance, and coordinate with finance and operations to meet SL targets.The role demands 1–2 years of supervisory experience in a call center,...

ProbeGroup Philippines Inc. is seeking a Workforce Management related professional to monitor real-time staffing, track adherence, and manage scheduling data in a fast-paced, cross-functional environment.Responsibilities include maintaining staffing information, updating WFM systems, and coordinating with IT and Operations to resolve system-related issues...

IBM Consulting in the Philippines is seeking a senior WFM leader to drive global Workforce Management across multi-site telecom BPO operations. You will shape forecasting, capacity planning, scheduling, real-time control, and performance analytics.You will partner with client executives and internal teams to standardize processes, implement AI-enabled...

Teleperformance is seeking a WFM Team Lead to join our Fairview Terraces operations. This is a work at home, full-time position that focuses on leading and optimizing workforce management within our dynamic call center environment.You will monitor and analyze WFM metrics, forecast staffing needs, create efficient schedules, and coach the WFM team to meet...

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day...

Overview ibex is building WFM into a growth engine, not just a support function. Our WFM services portfolio is expanding and we are looking for leader to help drive growth and enhance the current capabilities on delivering world class WFM operational excellence. We are looking for a leader who can run it like a business. The WFM Services Principal Leader...