wfm

Mabalacat City, Central Luzon, Philippines Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities: The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience. It also entails...

The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity...

The Senior Workforce Planner / Scheduler is responsible for developing and maintaining forecasts, hiring plans, staffing requirements, schedules, rosters, and related workforce-planning deliverables for a complex contact-center environment. The role translates historical performance, business drivers, operational assumptions, and client inputs into staffing...

Overview TheWorkforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals. ...

The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity...

Overview The Senior Workforce Planner / Scheduler is responsible for developing and maintaining forecasts, hiring plans, staffing requirements, schedules, rosters, and related workforce-planning deliverables for a complex contact-center environment. The role translates historical performance, business drivers, operational assumptions, and client inputs into...

Job Description: Compile and interpret statistical information solutions to program performance issues with the Operations Management Team. Review scheduling needs on weekly basis to ensure adequate staffing and coverage. Prepares daily/weekly/monthly reports and distributes to the Management Team. Delivers regular and ad-hoc reports on time as requested...

OverviewTheWorkforce Planneris responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity...

The Workforce Manager is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing and operational efficiency. This role involves managing a team of workforce professionals, analyzing key performance metrics, and implementing strategies to meet service level agreements (SLAs) and business...

About The Job We are seeking an experienced WFM Analyst/ Workforce Supervisor or QA specialist to support and optimize a high-performance inside sales call center environment. This role is responsible for maintaining script adherence, schedule adherence, workforce optimization, queue management, campaign performance, and overall sales floor operational...

Job Summary Join a high-impact Workforce Management team where you'll play a key role in driving operational success through strategic scheduling, workforce optimization, and data-driven decision-making. As a Workforce Management Team Leader , you'll lead scheduling initiatives, analyze workforce trends, deliver actionable business insights, and...

Join a high-impact Workforce Management team where you'll play a key role in driving operational success through strategic scheduling, workforce optimization, and data-driven decision-making. As a Workforce Management Team Leader , you'll lead scheduling initiatives, analyze workforce trends, deliver actionable business insights, and collaborate with...

We are seeking a highly organized and detail-oriented Senior Executive Workforce Scheduler to join our team. The ideal candidate will play a crucial role involving analyzing workload forecasts, employee availability, and compliance requirements to develop accurate schedules. The scheduler will collaborate with managers and team leads to adjust plans as...

Overview ibex is building WFM into a growth engine, not just a support function. Our WFM services portfolio is expanding and we are looking for leader to help drive growth and enhance the current capabilities on delivering world class WFM operational excellence. We are looking for a leader who can run it like a business. The WFM Services Principal Leader...

We are seeking a highly organized and detail-oriented Senior Executive Workforce Scheduler to join our team. The ideal candidate will play a crucial role involving analyzing workload forecasts, employee availability, and compliance requirements to develop accurate schedules. The scheduler will collaborate with managers and team leads to adjust plans as...

Headquartered in Miami, Florida is the premier monthly beauty box subscription service, delivering 4-5 full-size and luxury travel-size products of well-known, popular, chic, and up-and-coming cosmetic brands. The client’s unique value proposition is its ability to provide a combination of the newest and highest quality brands and products in full-size...

We are seeking a highly organized and detail-oriented Senior Executive Workforce Scheduler to join our team. The ideal candidate will play a crucial role involving analyzing workload forecasts, employee availability, and compliance requirements to develop accurate schedules. The scheduler will collaborate with managers and team leads to adjust plans as...

Job Description We are currently hiring for our client in the BPO industry and looking for experienced Workforce Management professionals to join a growing team in Cebu IT Park . Location: Cebu IT Park (Onsite) Schedule: Midshift Salary: Up to ₱42,000 package Qualifications College Graduate 3–5+ years experience in Workforce Management (WFM)...

OverviewThe Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of informationConferring with persons originating, handling,...

URGENT | 1 OpeningJob DescriptionEmployee Recognition and RewardsEquity Incentive Plan, Performance Bonus, IncentivesInsurance Health & WellnessHMOAnnual Company Trip, Free Meals, Sleeping QuartersABOUT THE ROLE:We are looking for an experienced WFM Team Lead to lead the Workforce Management team in ensuring accurate forecasting, scheduling and real-time...