wfm

Join our team as a WFM Manager and lead data-driven workforce strategies that improve service levels, staffing efficiency, productivity, and operational performance. In this role, you will combine proven workforce management practices with AI, automation, and advanced analytics to help shape the future of our contact centre operations.About the RoleThe WFM...

The Workforce Management (WFM) Manager will lead the Workforce Management function and ensure effective workforce planning, forecasting, scheduling, capacity planning, and staffing management to support contact center operations and achievement of client Service Level Agreements (SLAs).The role will work closely with client stakeholders and Operations...

Job Title: WFM Supervisor (Onsite) Location: Davao and Bohol Work Setup: Onsite Salary: Competitive Job Summary We are looking for an experienced WFM Supervisor to lead our Real-Time Analysis (RTA) team. The ideal candidate has experience in workforce management, strong leadership skills, and the ability to ensure operational efficiency through effective...

Location: Clark, Pampanga (Onsite) Employment Type: Full-Time Start Date: ASAP About the Role: We are seeking an experienced RTA / WFM to join our team in Clark, Pampanga. This role requires a data-driven individual with a strong background in workforce management, including scheduling, forecasting, capacity planning, and reporting. The ideal candidate...

Looking for Infor WFM Consultant for offshore oppportunity in india .6+ months project with cloudsuite experience

At Symbos, we create connected experiences by bringing together exceptional people, smart technology and a culture built on empathy and trust. As an Australian-led organisation with global scale, we partner with clients to deliver high-quality customer and operational support.  About the Account  This account supports motorists with emergency...

Workforce ManagerJob Description The WFM Manager is responsible for overall management and direction of the workforce team. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real time forecasting to meet service...

POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.    We are seeking a seasoned Workforce Management (WFM) Manager to oversee...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost...

Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities: The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information...

Job OverviewWe are looking for a Workforce Administrator to support workforce planning, resource coordination, and capacity management across multiple projects and business functions. This role is responsible for maintaining accurate workforce data, monitoring resource utilization, and providing actionable insights that support staffing decisions, project...

Overview The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis.  The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal...

Join our team as a WFM Manager and lead data-driven workforce strategies that improve service levels, staffing efficiency, productivity, and operational performance. In this role, you will combine proven workforce management practices with AI, automation, and advanced analytics to help shape the future of our contact centre operations. About the Role The WFM...

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with...

Job Overview We are looking for a Workforce Administrator to support workforce planning, resource coordination, and capacity management across multiple projects and business functions. This role is responsible for maintaining accurate workforce data, monitoring resource utilization, and providing actionable insights that support staffing decisions,...

1) Bachelor’s degree or equivalent in any field. 3) 2–4 years of experience in Workforce Management Key Requirements: Scheduling & RTA – Manage AHT, shrinkage, leaves, breaks, training, coaching, and meeting schedules and adherence. Publish and maintain weekly/monthly schedules and rosters. Monitor queues, breaks, and agent adherence in real...

Job Description Description Full Location Lapu-lapu - PH WFM Supervisor The Workforce Management Supervisor provides strategic direction and leadership to the Results site call center operations in areas of Real Time Management, Intraday Analysis, Forecasting and Scheduling, Capacity Planning and Login Administration. We expect greater of ourselves......

The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity...

Position Title: Capacity Planner Department: Workforce Management (WFM) Reports To: Senior Workforce Manager Position Summary The Capacity Planner is responsible for developing short-, medium-, and long-term staffing plans that ensure the business has the right number of people, with the right skills, at the right time. The role translates client...

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...