unisys

Supervises the efforts of Service Desk teams Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams. Mentors and trains Service Desk team members to build new skills. Builds collaboration within the team and with outside support...

Supervises the efforts of Service Desk teams Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams. Mentors and trains Service Desk team members to build new skills. Builds collaboration within the team and with outside support teams. ...

Unisys is seeking an IT support specialist in Metro Manila to handle moderately complex inquiries, following established guidelines and applying sound judgment gained from incident experience.You will assist with hardware, software, client and COTS applications, and network and user administration, escalating when needed and ensuring timely resolution of...

Unisys is seeking an entry‑level IT support professional in the Philippines to assist with moderately complex incidents and service requests. You will support hardware, software, client and COTS applications, and assist with basic network and user administration.Requirements include a High School Diploma or GED, possibly an Associate Degree or technical...

What success looks like in this role:Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.Escalates complex problems to other resolver teams or...

What success looks like in this role:Provides Data Process support within an assigned service or product area.Performs various Data Process duties, such as:Providing assistance to clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service informationHandling and processing product, service or...

What success looks like in this role:Provides Data Process support within an assigned service or product area.Performs various Data Process duties, such as:Providing assistance to clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service informationHandling and processing product, service or...

What success looks like in this role:Provides Data Process support within an assigned service or product area.Performs various Data Process duties, such as:Providing assistance to clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service informationHandling and processing product, service or...

What success looks like in this role Creating and maintaining knowledge articles and repositories. Promoting knowledge sharing across teams. Ensuring knowledge base accuracy and usability. Driving adoption of knowledge management tools. Analyzing usage trends to improve knowledge assets. You will be successful in this role if you have: BA/BS degree...

What success looks like in this role:In this role you will:Assist and handle public inquiries on civil registry documents such as birth certificates, marriage contracts and other important documents.Performs administrative tasks for frontline or backend operations which may include responding to customer inquiries and data encoding.Operate a data entry...

What success looks like in this role:With guidance, performs routine support duties, including:Assisting with first line user support by guiding users through the necessary steps to restore functionality,Troubleshooting hardware, software and connectivity issues using remote access toolsEscalating complex issues to 2nd and 3rd level resolver teams,...

Unisys in Philippines is seeking a Data Process Support Associate to join our team. You will assist clients via phone, email, or chat, handle product/service orders and changes, and ensure accurate data entry and payments processing.You will maintain records and relationships with clients and stakeholders, escalate complex issues per protocol, and comply...

What success looks like in this role:Liaises with stakeholders including Client Services & Support, Compliance and related teams to coordinate service / product ordering, delivery, processing and payment.Performs all required administrative duties in a timely and accurate manner (i.e., data entry / input for client enterprise, claims processing / review,...

What success looks like in this role: • Provides Data Process support within an assigned service or product area. • Performs various Data Process duties, such as:  o Providing assistance to clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information,  o Handling and...

What success looks like in this role:Sr. Engineer Service Management provides higher level support for MIM or senior level service coordination within an assigned client base as described below.Major Incident ManagementServes as the primary contact for inquiries and concerns related to MIM process for simple and moderately complex clients.Leads quality...

What success looks like in this role: In this role you will: Assist and handle public inquiries on civil registry documents such as birth certificates, marriage contracts and other important documents. Performs administrative tasks for frontline or backend operations which may include responding to customer inquiries and data encoding. Operate a data entry...

What success looks like in this role: In this role you will: Assist and handle public inquiries on civil registry documents such as birth certificates, marriage contracts and other important documents. Performs administrative tasks for frontline or backend operations which may include responding to customer inquiries and data encoding. Operate a data entry...

What Success Looks Like In This Role Provides Data Process support within an assigned service or product area. Performs various Data Process duties, such as: Providing assistance to clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information, Handling and processing product,...

What success looks like in this role:Supervises the efforts of Service Desk teams within an assigned region.Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.Mentors and trains Service Desk team members to build new skills.Builds...

You will be successful in this role if you have:Bachelor's Degree or High School DiplomaMay require technical certification or Associate DegreeGenerally, 2-4 years’ experience in area of responsibilityWhat success looks like in this role: Lead and manage the Service Desk team to deliver exceptional technical support to end-users. Supports L1 and L2 support...