Regional Service Desk Lead — SLA

Unisys leads the Service Desk to deliver exceptional technical support to end-users, guiding L1 and L2 analysts in day-to-day client incidents and requests. The role relies on strong problem-solving to resolve challenging issues and ensure customer satisfaction.Responsibilities include monitoring ticket queues to meet SLAs/KPIs, mentoring team members, and...

Unisys is seeking a seasoned Service Desk Supervisor to lead and mentor a team of service desk professionals. You will escalate complex issues, drive collaboration with other support groups, and ensure adherence to service levels. Strong customer-service orientation and stakeholder management are essential.Requirements include at least 5 years of relevant...

We are looking for an experienced Assistant Manager, IT Service Desk to oversee day-to-day Service Desk operations and ensure consistent, high-quality IT support. In this role, you will lead and guide a team of Service Desk Analysts, oversee ticket management and escalations, monitor service performance against SLAs and KPIs, and drive continuous...

State/Province National Capital Region (Manila) Country USA Job Description Job Description Position Summary The Service Desk Manager owns the performance, strategy, and leadership of Arraya's Global Service Desk team, with a focus on delivering exceptional client experience and building a high-performing support organization. This role is responsible...

Staff Domain Inc. seeks a Technical Service Desk Manager for M365/Azure to lead the service desk in a managed services environment. You will combine technical leadership with people management to ensure high-quality support across Microsoft 365, Intune, Entra ID and Azure.Role focuses on incident management, SLA adherence, and continuous improvement, while...

A leading HR solutions provider is looking for an Advanced Service Desk Resolution Management professional in Manila, Philippines. The ideal candidate will manage customer interactions and resolve infrastructure issues while ensuring adherence to SLAs. Candidates should have a minimum of 2 years experience and strong troubleshooting capabilities across...

Job Description: Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Philippines. Who We Are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class,...

Job Description:Discover your 100% YOU with MicroSourcing!Position: NOC/Service Desk Team LeadLocation: PhilippinesWork setup & shift: Work From Home | 4x11 work schedule (shifting but mostly dayshift)Why join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid...

Note on eligibility Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Philippines. Who We Are Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class,...