trinity workforce solutions jobs in Cebu City

Moder Solutions Inc. is seeking a senior Workforce Management leader to drive end-to-end resource planning for a multi-line contact center. You will build and optimize schedules, forecast demand, and lead a team to deliver service levels with cost efficiency. The role requires deep experience with WFM tools (NICE, Verint, Aspect) and strong analytical...

A staffing solutions provider is seeking a qualified individual for a role based in Cebu City, Philippines. The ideal candidate must be a college graduate with at least 3 years of experience in Workforce Management (WFM) or Real-Time Analyst (RTA). Responsibilities include maintaining capacity planners, developing forecasts, and generating monthly reports....

Job DescriptionWFM / MIS Lead – Forecasting, Scheduling & Capacity PlanningAre you passionate about turning data into business impact? We’re looking for a WFM/MIS Lead who can deliver accurate operational insights, and drive capacity planning, forecasting, and scheduling decisions through strong analytics and reporting.If you love dashboards, trends, and...

Xillium in Cebu City, Philippines is seeking an Analytics Architect to define how the company measures its workforce and to own the design of data capture, reporting, and integration with existing systems, including the AI components used to improve operations. You will bridge business needs with technical delivery, translating requirements into measurable...

The Senior Workforce Analytics & Modeling Analyst builds repeatable models, analytics, reports, and dashboards that connect workforce, operational, and financial data to support staffing, utilization, productivity, and labor cost decisions. This role partners closely with business stakeholders to understand needs, clarify requirements, translate broad...

A staffing solutions company in Cebu City is seeking a Workforce Management Executive to ensure effective management of client account data and provide accurate analysis through MIS reports. The role requires 2-4 years of relevant experience, strong analytical skills, and proficiency in MS Excel. Candidates must possess excellent communication and...

Bachelor’s degree or equivalent commensurate work experience required. 12–14+ years of experience in Workforce Management, including 8–10 years in a leadership/management role with demonstrated capability to lead, mentor, develop, and retain talent. Hands-on experience with Workforce Management tools such as NICE, Verint, Aspect, Genesys, or other...

TASQ Staffing Solutions is seeking a Workforce Reporting Specialist for an onsite role in Cebu Business Park. The position starts ASAP and involves preprocessing calls for initial screening, with a work schedule that rotates between 9-6 and 1-10, seven days a week (five days working).The role emphasizes data analysis, forecasting, and reporting duties,...

Full-timeCompany DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic...

Job Summary The Talent Acquisition and Workforce Planning Specialist contributes to the systematic design of organizational structures, headcount budget alignment, and end-to-end talent sourcing pipelines required to sustainably fuel Vivant’s growth. The role is responsible for executing full-cycle recruitment, facilitating people requisition approvals,...

About the roleWe are seeking a Workforce Real Time Associate to join our dynamic team in Cebu City, Cebu. This is a full-time position where you will play a crucial role in maintaining optimal workforce management and ensuring smooth operations across our call centre. As a Workforce Real Time Associate, you will be responsible for monitoring, analysing and...

Work Setup: Onsite (Cebu) Function: Work Force Management (WFM) Required Educational Attainment: Finished at least 2 years in college without any back subjects Required Experience: Minimum 2 years of BPO Team Lead or Assistant Manager experience under the Workforce Management function. Responsibilities: Develops, updates, and optimizes the Capacity...

Job Description: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion,...

PrimeSync Solutions is seeking a Remote Workforce Manager to optimize distributed teams across our Philippines operations. You will design staffing strategies, track performance, and drive efficiency in a fully remote setup.Your leadership, analytical mindset, and clear communication will guide team members, ensure alignment with business objectives, and...

The Workforce Planning team provides workforce products, technologies, scheduling, forecasting, and real-time support for our Contact and Back-Office Centers. As a Workforce Analyst within our International Consumer Banking Workforce Planning team, you will own intraday performance and contribute to short-term schedule planning, ensuring staffing, skilling,...

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries...

UnitedHealth Group is seeking a Planner in Cebu City to analyze and forecast data for operational and business planning. You will present findings to guide strategic decisions, support short- and long-term initiatives, and help optimize health care outcomes through data-driven solutions.The role requires 4+ years in Workforce Management for contact centers...

TASQ Staffing Solutions is hiring a Workforce Data Analytics Engineer for an on-site role in Cebu City. The position requires a minimum of two years' experience in workforce scheduling, forecasting and reporting outside a BPO environment, with advanced Excel skills and a college-level education.The job includes rotating shifts (9 AM-6 PM and 1 PM-10 PM) on a...

Job Summary Main objectives and functions: 1. Real- Time operational status / performance for all Qualfon Sites. ○ Reviews client’s half –hour staffing report ○ Ensures optimal staffing is in place to meet the client service level agreements on real-time. ○ Conducts and monitors staffing with all the centers randomly. 2. Agent Schedules for the...

Workforce Management Center of Excellence (CoE) Lead The Workforce Management (WFM) Center of Excellence Lead is responsible for establishing and governing WFM best practices, standards, and methodologies across the organization. This role serves as the central authority for WFM data governance, analytics, business insights, and continuous improvement...