torch solutions

TORCH Solutions is seeking a Customer Service Representative to be based in Davao. You will provide excellent support to clients’ customers via calls, emails, and chats, ensuring professional handling of inquiries and maintaining accurate records.The role emphasizes quality standards and continuous feedback to management to improve the overall customer...

TORCH Solutions in Cagayan de Oro is hiring a Customer Support Representative. This full-time role involves responding to customer inquiries across phone, email, and chat, troubleshooting issues, and providing product information to clients.You will document interactions, collaborate with cross-functional teams, and strive to improve customer experience...

TORCH Solutions is seeking a customer support specialist to handle financial account inquiries via phone, email, and chat, ensuring timely solutions and adherence to SLAs. You will process updates, transfers, and dispute requests using banking platforms and internal tickets, then document interactions in CRM for compliance. The role emphasizes strong English...

TORCH Solutions is seeking a Customer Service Representative in Davao City to provide inbound/outbound voice support and non-voice channels (email/chat) for a hotel booking platform. You will assist guests with reservations, modifications, and inquiries while maintaining high service standards.The role requires excellent English communication, multi-channel...

TORCH Solutions in Cagayan de Oro is hiring a Customer Support Representative to be the voice of the company, delivering excellent service to our growing client base. This full-time role is based in Cagayan de Oro, Misamis Oriental.The position involves responding to inquiries via phone, email, and chat, troubleshooting issues, providing product details, and...

TORCH Solutions is seeking professionals to join our non-voice CX operations in the Philippines. You will process and validate account offers, manage customer requests via email, chat, or tickets, and ensure strict privacy and audit compliance.Join a team focused on accuracy, efficiency, and continuous learning, with opportunities for growth within a...

TORCH Solutions is seeking a Customer Support Telco Account to join our team in Cagayan de Oro. You will handle inbound customer inquiries and provide technical support for telecommunications products and services, ensuring timely and courteous resolution. The role emphasizes accurate documentation, escalation where needed, and contributing to team training...

TORCH Solutions, a fast-growing customer experience provider in the aviation and travel sector, is seeking a frontline agent in the Philippines. You will resolve flight bookings, cancellations, rescheduling, baggage claims, and loyalty redemptions via phone, email, and chat, using Amadeus, Sabre, and Navitaire to assist travelers.Adaptable,...

TORCH Solutions in Mandaluyong City, Metro Manila, is seeking a Customer Service Representative - Dayshift for a full-time, on-site role. You will handle inbound and outbound calls, resolve inquiries, and deliver outstanding service that strengthens our customer relationships.The ideal candidate has 1–2 years in customer service, strong verbal and written...

TORCH Solutions is seeking a customer support specialist to deliver consistent, empathetic assistance via phone, email, and chat across global enterprise accounts. You will diagnose and resolve inquiries with first-contact resolution as a KPI, collaborate with Product, Billing, and Technical teams, and participate in training to elevate team performance and...

TORCH Solutions in Cagayan de Oro, Misamis Oriental, is seeking motivated Call Center Agent applicants for a full-time on-site role with relocation support. Join a dynamic team and help provide exceptional customer service while resolving inquiries.As a Call Center Agent, you will handle inbound and outbound calls, document interactions, and escalate complex...

TORCH Solutions is seeking a Customer Support Specialist based in Taguig City to deliver exceptional service to clients in the travel and hospitality sector. The role involves handling inquiries via phone, email, and chat, solving issues efficiently, and documenting interactions to maintain high satisfaction levels.You will collaborate with cross-functional...

TORCH Solutions is seeking a customer support specialist to handle financial account inquiries via phone, email, and chat, ensuring timely solutions and adherence to SLAs. You will process updates, transfers, and dispute requests using banking platforms and internal tickets, then document interactions in CRM for compliance.The role emphasizes strong English...

TORCH Solutions is seeking a customer service representative to support telco account clients onsite in the Philippines. You will handle inquiries, resolve issues, and maintain accurate records in the company database.This role emphasizes strong communication, the ability to manage difficult situations professionally, and a quick learning curve to adapt to...

TORCH Solutions is seeking a travel customer service associate in the Philippines to handle inquiries via phone, chat, and email with empathy and precision. You will resolve bookings, cancellations, upgrades, and travel policy questions while promoting itinerary changes and loyalty rewards.You will collaborate with fulfillment, finance, and supplier teams to...

TORCH Solutions is seeking a dedicated customer service representative to join our dynamic team in Davao City. You will provide exceptional support to our Telco clients while ensuring an outstanding customer experience. The ideal candidate will have previous experience in customer service, particularly in the telecommunications sector, strong communication...

TORCH Solutions is looking for an experienced Customer Service Representative in Cebu City. This full-time role focuses on delivering high-quality service to our banking clients with priority accounts.Responsibilities include handling customer inquiries via phone and email, offering product information, and maintaining records of interactions. Ideal...

TORCH Solutions in Cebu City, Philippines, seeks an energetic customer service professional to support travel and hospitality clients. You will handle inquiries across phone, email, and chat for bookings, cancellations, and loyalty redemptions, while proactively upselling packages and updating CRM data.Training and growth into lead or QA roles are available....

Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

TORCH Solutions in Davao City is hiring for a Customer Service representative for a Telco account. You will be the key contact for customers, delivering exceptional service and resolving complex issues as part of a dynamic call centre team.You will respond to inquiries via phone, email and chat; provide accurate information on our products and services;...