telus jobs in Manila

TELUS SMB is seeking a hands‑on people leader to own both customer experience and sales outcomes, coaching a team of Inbound Sales Specialists to turn calls into the right solution. You will lead a team of outbound sales managers, driving sales performance and ensuring every customer interaction reflects TELUS values.Candidates will be accountable for...

TELUS Digital is seeking a hands-on Manager, Sales Operations WLN Retention to coach a team of Inbound Sales Specialists and own both customer experience and sales outcomes. You will translate Canadian SMB sales strategies into frontline execution while building a high-performing sales culture, focusing on retention and revenue growth across TELUS Business...

Join to apply for the Screenshots Data Collection role at TELUS Digital Philippines Would you like to be a part of an image data collection project that makes a difference? We are looking for individuals to help us collect screenshots from various applications. If you have an Android device (phone or tablet), you are an avid user of email, calendar,...

TELUS Digital is seeking a Content Moderator to maintain a safe online environment by reviewing user-generated content and enforcing guidelines. The role involves moderating text, images, and video content, with a focus on copyright compliance and timely action.Ideal candidates will have a Vocational Certificate or higher and strong English skills (B2). New...

TELUS Digital in Manila is seeking an Operations Trainer-Senior to equip agents with the knowledge and skills they need to succeed, using the client’s curricula and adapting to diverse learning styles. You deliver engaging sessions and supervise a training team to ensure attendance and performance.You will collaborate with Operations leaders to ensure...

TELUS Communications seeks a Salesforce-focused architect to bridge business requirements with SFDC delivery, audit data, assess feasibility, and recommend architecture. You will identify conflicts between teams before design work begins, ensuring coherent solutions across platforms.The role demands strong cross-functional collaboration, ability to...

TELUS Digital Philippines is seeking a Real Time Analyst to monitor and analyze intraday operations, ensuring attendance, schedule adherence, and SLA compliance. You will produce real-time performance reports and post-mortem analyses for Operations leaders, supporting actions needed to maintain service levels.You will communicate intraday challenges,...

TELUS Digital AI Data Solutions seeks a freelance, part-time remote Ads Assessor to help improve online advertising relevance. Work flexible hours from home, rating ads for relevance to search terms and cultural fit. You’ll join a global community supporting AI models and content localization.Requirements include full professional English and Japanese,...

Description Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and compliance with the account’s service level agreements Provide real-time performance reports (aux activities, hold time, after call usage) and post...

Description Overview: Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance in order for metrics to be improved on,...

Description The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material. Responsibilities - Review...

TELUS Digital seeks a Manager, Delivery within the CXAI practice to lead Forward Deployed Squads targeting CX Operations across key accounts. You will partner with Solution Architects, AI Engineers, and Designers to ideate, discover, build, and implement digital innovation solutions.You will own the POC-to-Pilot lifecycle, drive value through measurable...

TELUS Digital is seeking a Program Manager to drive the scaling and adoption of Team Leader enablement tools—Coaching Copilot, Coach Score, and Coach Trainer—and to support the Reporting Automation workstream across the organization.This role owns execution: coordinating pilots, driving rollout and adoption across regions, tracking impact through data...

Seeking a freelance project that will allow you to work from home while making a difference in the world of technology? If you are someone who is passionate and enjoys staying ahead of the tech curve this part-time remote project with flexible working hours might be what you are looking for! The estimated hourly earnings for this role is 3.50 USD. Payment is...

TELUS Digital in the Philippines seeks an Operations Quality Analyst to optimize agent performance and enhance customer experience. You will review agent interactions across calls, emails, chats, and social channels to assess performance against metrics and provide data-driven insights for improving efficiency and quality.You will conduct monthly workshops...

TELUS Digital in Manila, Philippines is seeking an Operations Team Leader to oversee a CSR team delivering customer support and sales interactions. You will coach agents, monitor daily performance against metrics, and coordinate with the Operations Manager to drive improvements and reporting.You will also plan trainings, manage escalation handling, and...

Scrum Master TELUS is seeking a creative, energetic Scrum Master to join the DOTcomm DPST team. This role provides the opportunity to be a part of a top strategic area for the company, working closely with cross-functional teams across the organization. We work in a deadline-driven environment, so the ability to prioritize tasks and optimize delivery flow is...

CX AI Service Delivery ManagerThe OpportunityAs a Manager, Delivery within our CXAI practice, you'll lead Forward Deployed Squads (FDS) partnering withspecific accounts and verticals — primarily within TELUS Digital's BPO and External client space. You'll workclosely with Solution Architects, Forward Deployed Engineers (AI Engineers, SWEs, and others),...

TELUS Digital is seeking Forward Deployed Automation Engineers to build and embed automation on the operations floor, partnering with Workforce Management and Operations to identify inefficiencies and rapidly deploy solutions. You will prototype, test with SMEs, and iterate until production-ready, while also enabling teams to create their own automations.You...