support analyst

Job Brief   We are seeking a proactive and skilled Support Analyst to join our team, focusing on providing first-level operational support and ensuring the effective resolution of client inquiries. This role is pivotal in managing our technical platforms, including ServiceNow, Jira, Google, and AWS, and involves executing administrative tasks, generating...

About the Opportunity This Tier 1 Support Technician role is a remote position based in the Philippines. At Netrix Global, the Tier 1 Support Technician will be responsible for intaking customer calls and emails, conducting initial assessments of incidents and service requests, opening and documenting tickets in our ITSM tool, and escalating cases per...

Support Analyst provides frontline customer support. This role is responsible for responding to customer enquiries, troubleshooting common issues, providing clear guidance on product functionality, and ensuring more complex matters are accurately documented and escalated to the appropriate team.Key ResponsibilitiesRespond to customer enquiries through email,...

Job Details: Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement).To aid in this process, hold onto and expand your knowledge and abilities.Improve our customer service, internal procedures, and operations by proactively identifying recurring problems or service...

About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our...

Our brand,Lennor Metier Consulting,a DOLE-licensed headhunting and recruitment agency in the Philippines,is proud to partner with a leading manufacturer for semi-conductor technologies in their search for a IT Support Analyst based in Cavite.Salary Range: ₱55,000Work Setup: OnsiteShift Schedule: Day ShiftLocation: Rosario, CaviteThe RoleThe IT Support...

Job Description: PROTECTION AND IMMUNITY, STARTING DAY ONE! Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! Awesome perks await in #WeAreTGT: EASTWOOD! Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance Rewards & Recognition: 24...

We're looking for an experienced Client Support Analyst to join our Evolution Support team. This role is key to delivering high-level technical support to clients using our IWMS (Integrated Workplace Management System) software. You’ll be part of a global team, working hands‑on to resolve complex issues and ensure our clients receive consistent,...

Job Description: Support Analyst provides frontline customer support for the Bricks + Agent platform. This role is responsible for responding to customer enquiries, troubleshooting common issues, providing clear guidance on product functionality, and ensuring more complex matters are accurately documented and escalated to the appropriate team. Key...

A Day in Your Life at MKS:As an Associate IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to IT Associate Manager Field Service LATAM.You Will Make an Impact By:Provide technical support to end-users, resolving hardware, software, and network issues...

Client Support Analyst We're looking for an experienced Client Support Analyst to join our Evolution Support team. This role is key to delivering high-level technical support to clients using our IWMS (Integrated Workplace Management System) software. Key Responsibilities Own and manage support cases through to resolution, ensuring timely and...

Company Profile: A globally recognized ice cream brand has officially expanded to the Philippines! With over 25 years of excellence in the industry, the company has established a strong international presence with numerous branches worldwide, serving premium-quality, rich, and delicious ice cream loved by customers across the globe. Position: Mandarin IT...

Role Responsibilities First and second line support for any issues relating to the Market Administrators trading platform. Hands-on incident and problem management, ownership of internal and client-facing trade issues. This includes trade investigate, resolution, escalation, communication, follow-up, logging and trending (Identify, diagnose and...

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Company Industry: BPO Company Work Location: Pasig City Work Schedule: Shifting Schedule Salary: Php 106,000 Work Set-up: Work...

Company Profile: One of the most trusted companies specializing in securing websites, devices, and online transactions through advanced digital certificate technologies is currently expanding its team. The company serves clients across various Asian and European countries and is now looking for a Mandarin Technical Specialist to join their growing...

Employment Type: Full-TimeLocation: Manila, Philippines Keyrus is seeking a proactive and experienced Anaplan Support Analyst to join our Enterprise Performance Management (EPM) team. This role is ideal for someone who enjoys solving problems, supporting business-critical systems, and working directly with clients in a collaborative and fast-paced...

Overview  Do you have a passion for customer satisfaction and the skills to troubleshoot in a technical environment? We’re looking for someone who can quickly become an expert in delivering exceptional solutions that solve our customers’ biggest challenges.  What will you be doing?  The Technical Support Analyst role puts you...

Role PurposeThe ERP Support Analyst is responsible for the effective support and ongoing operation of BG&E’s Enterprise Resource Planning (ERP) environment, with a primary focus on Microsoft Dynamics 365. The role operates within BG&E and, in the near future, SYSTRA ANZ, contributing to a cohesive and service-focused support model. The primary purpose of...

Overview Application Support AnalystClients are at the heart of what we do so we have created a new position within the Support team to ensure sufficient focus and attention is provided for this critical team as we grow. As one of our first Application Support Analysts in the North America region, you will be on the front line, ensuring our...

As a Support Analyst at MRI Software, you will provide application support for our SaaS platforms, assisting clients across system configuration, data integrity, and business workflows including financial and operational processes. This role is suited to someone who can work independently, take ownership of issues end-to-end, and deliver a high standard of...