IT Support Analyst

11 hours ago

manila, metro manila, Philippines Texaport Full-time

Job description

Only individuals living in the Philippines, please.

Texaport is a UK-based MSP serving businesses globally.

The company has been trading for over 12 years and is headquartered in Edinburgh, United Kingdom. It is expanding its offering globally and is looking to provide 24/7 cover to its clients. With a growing client base in the APAC region, it is now time to secure local Technicians to support this user base.

Job Requirements

  • Respond to requests for technical assistance via ticket
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information and resources
  • To take ownership of users' queries, follow up on the status on behalf of the user, and communicate promptly
  • Follow standard help desk procedures
  • Log all help desk interactions