IT Support Analyst
11 hours ago
manila, metro manila, Philippines
Texaport
Full-time
Free with email or Google
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Free with email or Google
By continuing, you agree to our Terms & Privacy Policy.
Job description
Only individuals living in the Philippines, please.
Texaport is a UK-based MSP serving businesses globally.
The company has been trading for over 12 years and is headquartered in Edinburgh, United Kingdom. It is expanding its offering globally and is looking to provide 24/7 cover to its clients. With a growing client base in the APAC region, it is now time to secure local Technicians to support this user base.
Job Requirements
- Respond to requests for technical assistance via ticket
- Diagnose and resolve technical hardware and software issues
- Research questions using available information and resources
- To take ownership of users' queries, follow up on the status on behalf of the user, and communicate promptly
- Follow standard help desk procedures
- Log all help desk interactions