senior workforce manager

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change. About The Job The Senior Workforce Manager is responsible to...

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

Dencom Consultancy and Manpower Services Hybrid - Cebu >10 Yrs Exp Bachelor Full-time Job Description The Sr. Workforce Manager is responsible for leading the end-to-end Workforce Management (WFM) function for large-scale, complex operations. This role ensures optimal staffing, forecasting accuracy, real‑time performance management, and strategic capacity...

So what does a Senior Workforce Manager really do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it's time to...

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

Discover your 100% YOU with MicroSourcing! Position: Senior Workforce ManagerLocation: Harton Corporate Center, Parañaque CityWork setup & shift: Onsite | Shifting Schedule Why join Microsourcing? You’ll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash...

Manage end to end Capacity Planning & Seat Management across campaignsCreate or builds staffing capacity plans based on contact forecastAnalyse contact patterns understanding daily, weekly, monthly & annual patterns.Create and manage reporting and analysis information from different lines of businesses, contact types, agent utilization and attrition.Liaise...

A leading resourcing company in Cebu City is seeking a skilled WFM Analyst with at least 5 years of experience in workforce management for the call center industry. The ideal candidate should possess strong analytical skills, communicate effectively, and generate accurate reports. This role involves managing team operations and delivering comprehensive MIS...

On-site - Cebu >10 Yrs Exp Bachelor Full-time Job Description The Senior Workforce Manager role at TDCX involves strategic workforce planning and working closely with the Workforce Director to develop and implement strategic action plans for workforce management operations. This role entails overseeing scheduling, reporting, and performance data analysis to...

Job DescriptionAbout TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

Capital One Philippines Support Services Corp. in Alabang, Philippines, invites applicants for a Workforce Manager role. You will strategize and direct WFM activities to align staffing with call/credit volumes, manage forecasting models, and lead a team of WFM professionals.Strong analytics and stakeholder collaboration are essential. The role requires a...

TaskUs, a global outsourcing leader, seeks a Senior Workforce Manager in Antipolo to drive WFM strategy and staffing for a multi-channel operation. You will oversee forecasting, scheduling, and adherence while partnering with clients and internal teams to optimize cost and service quality.You will lead analysts and planners, ensure accurate projections, and...

TaskUs Philippines is seeking a Senior Workforce Manager to lead the WFM team, overseeing forecasting, capacity planning, and scheduling while ensuring service levels and cost targets are met. The role requires guiding the team to deliver accurate staffing and optimal campaign performance.You will partner with stakeholders to drive process improvements,...

WNS is seeking a Workforce Management Senior/Lead Associate to join our capable WFM/MIS team in the Philippines. You will manage end-to-end forecasting, capacity planning, scheduling, and real-time management to support service levels across multiple clients.The role requires 2+ years in BPO and 1 year in RTA, with strong telephony systems knowledge, data...

WNS, part of Capgemini, is seeking a Workforce Management Senior/Lead Associate to oversee end-to-end WFM/MIS functions, including forecasting, capacity planning, scheduling, and real-time management.You will monitor staffing levels and KPIs, generate insightful reports, and collaborate with Operations to optimize processes. The role emphasizes coaching and...

About TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

About TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Overview Main Objectives and Duties: 1. Schedule Generation and staffing analysis• Uses workforce management software and call volume history to help manage intra-day staffing levels.• Ensures that call center resources are scheduled and utilized to provide optimum service levels in all skill groups.• Identifies and coordinates training needs (dates...

OverviewMain Objectives and Duties:1. Schedule Generation and staffing analysis• Uses workforce management software and call volume history to help manage intra-day staffing levels.• Ensures that call center resources are scheduled and utilized to provide optimum service levels in all skill groups.• Identifies and coordinates training needs (dates and...

Main Objectives and DutiesGenerate schedules and perform staffing analysis using workforce management software and call volume history.Ensure call center resources are scheduled and utilized to provide optimum service levels across all skill groups.Identify and coordinate training needs (dates and time) for training strategies to meet call arrival...