senior workforce manager

About the Job The Senior Workforce Manager is responsible to direct, manage, and supervise all activities and resources related to the Workforce department for a line of business. As Senior Workforce Manager, You Will… Be responsible for various functions including capacity planning, resource management, forecasting, and scheduling Lead a team of...

    About the Job   The Senior Workforce Manager is responsible to direct, manage, and supervise all activities and resources related to the Workforce department for a line of business.      As Senior Workforce Manager, You Will… Be responsible for various functions including capacity planning, resource management, forecasting, and scheduling Lead a...

Dencom Consultancy and Manpower Services Hybrid - Cebu >10 Yrs Exp Bachelor Full-time Job Description The Sr. Workforce Manager is responsible for leading the end-to-end Workforce Management (WFM) function for large-scale, complex operations. This role ensures optimal staffing, forecasting accuracy, real‑time performance management, and strategic capacity...

About IntouchCXIntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.About The JobThe Senior Workforce Manager is responsible to direct,...

Discover your 100% YOU with MicroSourcing! Position: Senior Workforce ManagerLocation: Harton Corporate Center, Parañaque CityWork setup & shift: Onsite | Shifting Schedule Why join Microsourcing? You’ll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash...

On-site - Cebu >10 Yrs Exp Bachelor Full-time Job Description The Senior Workforce Manager role at TDCX involves strategic workforce planning and working closely with the Workforce Director to develop and implement strategic action plans for workforce management operations. This role entails overseeing scheduling, reporting, and performance data analysis...

Discover your 100% YOU with MicroSourcing! Position: Senior Workforce ManagerLocation: Harton Corporate Center, Parañaque CityWork setup & shift: Onsite | Shifting Schedule Why join Microsourcing? You’ll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Hammerjack Pty Ltd in the Philippines seeks an experienced Workforce Management Leader to oversee end-to-end staffing, forecasting, and scheduling for a multi-site contact center. You will drive capacity planning, optimize resource allocation, and coach a high-performing WFM team to meet service levels. The role requires deep expertise in WFM tools (NICE,...

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Senior Workforce Manager you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.What You’ll Do:Understanding of key business objectives,...

The Responsibilities: Understanding of key business objectives, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals throughout the group sites. Reporting of Daily program...

The Responsibilities: Understanding of key business objectives, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals throughout the group sites. Reporting of Daily...

Ibex Global is seeking a Workforce Manager to oversee a WFM team responsible for planning and intraday management across call queues. The role focuses on creating staffing plans, optimizing coverage, and developing contingency strategies during peak demand, while partnering with site and department leaders.The candidate will manage 20+ staff, lead end-to-end...

So what does aSenior Workforce Managerreally do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to...

A leading resourcing company in Cebu City is seeking a skilled WFM Analyst with at least 5 years of experience in workforce management for the call center industry. The ideal candidate should possess strong analytical skills, communicate effectively, and generate accurate reports. This role involves managing team operations and delivering comprehensive MIS...

So what does a Senior Workforce Manager really do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to...

Hammerjack Pty Ltd in the Philippines seeks an experienced Workforce Management Leader to oversee end-to-end staffing, forecasting, and scheduling for a multi-site contact center. You will drive capacity planning, optimize resource allocation, and coach a high-performing WFM team to meet service levels.The role requires deep expertise in WFM tools (NICE,...

Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

About the Job The Senior Workforce Manager is responsible to direct, manage, and supervise all activities and resources related to the Workforce department for a line of business. As Senior Workforce Manager, You Will… Be responsible for various functions including capacity planning, resource management, forecasting, and scheduling Lead a team of...

CNX is recruiting for a Sr. Manager Workforce Management in Makati City. The role leads a team to develop forecasts, capacity plans, schedules, pre-day and intraday management, and post-day performance analysis, shaping the workforce strategy.The ideal candidate has a four-year degree and 3+ years in a similar role, with strong communication, mentoring, and...