senior workforce manager jobs in Pasig

PM Consulting is seeking a Senior Manager of Workforce Management to lead strategic planning, analytics, and staffing for a high-volume product support environment in Ortigas. This role drives workforce optimization, cross-functional collaboration, and data-driven decision making to align capacity with business needs. The position requires 4–6 years in...

About TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

Role Overview As the Senior Manager of Workforce Management, you will play a pivotal leadership role in driving the strategic direction and operational execution of workforce planning and management within a high-performing product support environment. The role is responsible for leveraging advanced workforce analytics, optimizing resource allocation, and...

A leading contact center company in Pasig, Metro Manila is seeking a Workforce Manager to lead a team of analysts in optimizing contact center operations. Responsibilities include performance management, WFM process execution, and leadership development. Candidates should possess strong analytical skills, conflict resolution abilities, and extensive...

Role Overview As the Senior Manager of Workforce Management, you will play a pivotal leadership role in driving the strategic direction and operational execution of workforce planning and management within a high-performing product support environment. The role is responsible for leveraging advanced workforce analytics, optimizing resource allocation, and...

Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Pasig site.Join our Transcom Family as a Workforce Manager!The Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning and real...

We are seeking a strategic and results-driven leader to head our Workforce Management and Business Planning function. This role will be responsible for overseeing enterprise-wide forecasting, capacity planning, workforce optimization, business analytics, and resource planning initiatives that support large-scale customer operations.The successful candidate...

About the job Head of Workforce ManagementHead of Workforce ManagementWork Setup: OnsiteWork Schedule: Monday to Friday | Morning ShiftJob SummaryThe Head of Workforce Management is responsible for leading workforce planning, scheduling, and staffing operations to ensure optimal manpower levels that support business and service targets. This role uses...

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries...

About the Job We are seeking a detail-oriented and analytical Workforce Management (WFM) Analyst to join our team and play a critical role in optimizing workforce efficiency and service delivery. In this position, you will be responsible for supporting workforce planning, scheduling, real-time operations monitoring, and performance reporting to ensure...

Responsible for optimizing the performance and productivity of a company’s workforce supporting a multi-channel contact center and ensuring the business can meet and exceed their goals. Delivers efficiencies with the use of Genesys Cloud, advanced analytics using Power BI and Excel, workforce management and workforce optimization tools. It includes...

ABOUT THE ROLE The Vice President, Workforce Management (WFM) Transformation is a global leadership role responsible for driving the strategic transformation, modernization, and continuous improvement of SSG’s Workforce Management organization across APAC, North America and LATAM. This role will lead the development and execution of a global WFM...

Support Services Group (SSG) seeks a Vice President, Workforce Management Transformation to lead global WFM modernization across APAC, North America and LATAM. You will shape strategy, governance and technology roadmaps, partnering with senior leaders to drive data‑driven decisions, optimized scheduling, and scalable WFM capabilities across regions. This...

Department: GrowthReports to: Director, Patient Outreach and Call CenterLocation: Manila, Philippines, onsite at the partner facilityEmployment Type: Full-timeTravel Requirement: Quarterly travel to the United StatesWork Arrangement: Employed by the client's Philippine partnerWhat is your mission? Job Summary We are looking for a hands-on Manager,...

ABOUT THE ROLE The Vice President, Workforce Management (WFM) Transformation is a global leadership role responsible for driving the strategic transformation, modernization, and continuous improvement of SSG’s Workforce Management organization across APAC, North America and LATAM. This role will lead the development and execution of a global WFM...

ABOUT THE ROLE The Vice President, Workforce Management (WFM) Transformation is a global leadership role responsible for driving the strategic transformation, modernization, and continuous improvement of SSG’s Workforce Management organization across APAC, North America and LATAM. This role will lead the development and execution of a global WFM...

Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed. What the day will look like The APAC Workforce Administration...

We are seeking a Manager, Patient Engagement & Workforce Operations to lead and scale a new Philippines-based patient outreach and engagement operation supporting U.S. healthcare clients. This is a hands-on player-coach leadership role . You will lead the onsite team while remaining actively involved in patient outreach, oversee workforce planning and...

iSupport Worldwide in Manila seeks a hands-on Manager, Patient Engagement & Workforce Operations to establish an onsite operation, lead the team, and translate U.S. healthcare strategy into Philippine execution. You will drive workforce planning, service delivery, hiring, and an AI-enabled service model while coaching staff and maintaining patient-first...

Overview About the Role We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours. This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a...