probe cx

Probe CX Philippines Inc. in Makati is seeking candidates for a frontline BPO role focusing on escalation or customer complaint handling. The position requires at least a high school diploma, with 2+ years of BPO experience, and strong English communication skills.Willingness to work onsite in Makati, with benefits including Maxicare HMO, work-life balance,...

Probe Group in Manila is seeking an Operations Manager (Telecommunications) to oversee day-to-day telecom workflows and lead a team of Team Leaders. You will drive performance, optimize costs, and ensure timely delivery of CX services for a major telecom client.You will manage SLAs and KPIs, coach leaders, and collaborate with WFM, QA, and training to reduce...

ProbeGroup Philippines Inc. is seeking a Campaign & Brand Manager to drive end-to-end campaign delivery across Probe Group brands, including Probe CX, Convai, and Innovior. You will coordinate cross-functional teams and ensure on-brand messaging and GTM execution.You will lead multi-channel activation, guide the internal studio, and collaborate with external...

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

Probe CX in Angeles, Pampanga is seeking an Operations Manager to oversee day-to-day operations, drive efficiency, and ensure quality and client satisfaction across multiple lines of business. You will lead Team Leaders, manage staff, and implement strategies to improve productivity and profitability. The role requires strong leadership, budgeting, and...

Probe Group in the Philippines seeks a Quality Monitoring Specialist to listen to customer interactions, assess service quality, and drive improvements across calls, emails, and chats.You will collect and analyze KPIs, prepare reports for stakeholders, and coach agents to raise performance while ensuring adherence to standards and policies. Collaboration...

Probe CX in Taguig, Philippines, is seeking an Operations Manager for Telecommunications campaigns. You will oversee day-to-day telecom workflows, drive KPIs, and lead Team Leaders to deliver high-quality customer experiences.You will manage performance across billing, technical support, and retention streams, ensuring cost-efficiency and strong client...

Probe CX is seeking an experienced Workforce Management Manager in Quezon City to lead end-to-end capacity planning and seat management for campaigns. The role requires building staffing capacity plans based on forecasted contact volumes and analyzing daily, weekly, monthly, and annual patterns.You will collaborate with clients and internal stakeholders,...

Probe CX is seeking a Campaign & Brand Manager to own integrated campaigns across multiple brands and international markets. The role combines strategy, creativity, and measurable results, working with teams in the Philippines and Australia.You'll shape campaign processes, connect strategy with creative execution, and drive campaigns from idea to impact in a...

Probe CX in Makati is seeking a Manager to lead programme staffing, ensuring daily, weekly and interval coverage targets are met. You will oversee WFM real-time and scheduling activities, and coordinate with clients and internal stakeholders to deliver concise updates.The role focuses on identifying opportunities, implementing real-time improvements,...

Probe CX in Makati, Philippines, seeks an experienced Workforce Manager to lead programme staffing, real-time scheduling, and capacity planning for multiple client teams. You will coordinate with clients and internal stakeholders to drive efficiency, ensure adherence to WFM procedures, and maintain accurate forecasts and staffing decisions. Responsibilities...

Probe CX is hiring at an entry level for a position based in Manila. The role requires at least a high school graduate or current college student and welcomes graduates with no prior experience. Proficiency in Business Korean is required, and candidates must be willing to work onsite.Offer includes health coverage from Day 1 with Maxicare HMO and a range of...

Probe CX in Makati is seeking a Sales Operations Manager to lead day-to-day sales performance for a newly launched AU Retail account. You will oversee team productivity, client relationships, and operational execution while building scalable sales processes. The ideal candidate has strong experience in B2B sales and account management, with a proven ability...

Probe CX is seeking a Sales Trainer to join our newly launched Australian retail account. This role offers an opportunity to build training programs and processes from the ground up in a fast-paced, startup-like environment. Key responsibilities include facilitating training for new hires and existing staff, developing materials, and supporting onboarding...

Probe CX is seeking a Sales Operations & Enablement Lead in Manila to architect the sales engine, governance, and enablement infrastructure. You will optimize prospecting, qualifying, and validating stages, allowing leadership to focus on strategic deals and expansion. You will drive HubSpot governance, build executive dashboards, automate workflows, and...

Probe CX is hiring a full-time Chat Support Representative for the day shift, based onsite in Eastwood, Quezon City. The role requires strong written and verbal communication skills and a minimum of 6 months in live chat. Candidates must be willing to work on-site in Eastwood.Benefit highlights include Day 1 Maxicare HMO with one free dependent,...

Probe CX in Quezon City, Philippines seeks a seasoned Finance Business Partner to guide Support and SG&A spend. You will drive monthly spend reporting, variance analysis, and stakeholder-focused financial insights, using NetSuite and Adaptive Planning to guide budget allocation and cost control in a fast-paced BPO setting.Expect a hybrid work setup with...

Probe Group Philippines Inc. is looking for a proactive team leader to oversee a group of agents delivering exceptional customer service.You will manage day-to-day operations, monitor service levels, coach staff, and act as the main liaison between agents and management, ensuring a consistently high experience for customers. The role emphasizes performance...

Probe CX in Makati is seeking a full-time, day-shift B2B Sales Agent to drive client support and build meaningful business connections. Onsite work in Makati City is required, with a focus on growing customer relationships and achieving sales targets.The role demands 2–3 years of sales experience, plus 1–2 years in a B2B context, and strong communication...

Probe CX is seeking a motivated Accounting/Finance graduate to kick-start a career in tax, PEZA compliance, and environmental regulatory work. You will receive hands-on training and mentorship while collaborating with experienced professionals in a niche regulatory field.The role emphasizes structured development, exposure to tax and environmental...