player support agent

OVERVIEW Great player support is part of what keeps games alive. As a Player Support Agent, you are often the first person a player reaches when something goes wrong. Whether they are locked out of an account, reporting a bug, asking about a purchase, or looking for help with a game feature, your role is to provide clear, accurate, and professional support....

TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. Valuing innovation and teamwork, we’re driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player...

TransPerfect Gaming, a global team of gamers, is seeking a Player Support Agent to assist hundreds of game developers and publishers worldwide. The role involves handling community requests, learning games, and maintaining high levels of player satisfaction in a fast-paced environment.You will join a diverse team of over 1,000 in-house agents and support...

Keywords Studios is seeking a Japanese bilingual Player Engagement Agent to bridge our clients and the gaming community. You will investigate inquiries, deliver quality responses, and gather feedback for developers. Responsibilities include providing excellent player support via ticketing, email, or chat, translating when needed, and maintaining reports to...

Amber Studio is seeking a Customer Support Agent fluent in English and Vietnamese to assist players of a Live game, handling account questions, gameplay issues, purchases, and basic troubleshooting. You will gather data, identify root causes, and provide personalized solutions while staying updated on game changes.We value empathy, proactive problem-solving,...

Job ResponsibilitiesDeliver timely and professional support to players through live chat, email, and other communication channels, addressing questions related to gameplay, account concerns, technical issues, and in-game features.Investigate and resolve player concerns, including login problems, payment-related inquiries, gameplay challenges, and other...

Keywords Studios is looking for a Player Engagement Agent to enhance the gaming community experience. In this role, you will manage communication with players, investigate inquiries, and facilitate feedback to developers. Excellent customer service skills and a passion for gaming are essential.This position offers full-time work with non-taxable allowances,...

LIVE CHAT SUPPORT - Player Engagement Agent (GAMING) job at Keywords Studios. Philippines. NOTE THAT THIS ROLE REQUIRES WORKING ONSITE INDEFINITELY. THE LIVE CHAT SUPPORT TEAM WILL PARTNER WITH A BIG NAME IN THE VIDEO GAME INDUSTRY AND WILL MANAGE A NEW LINE OF BUSINESS. THE TEAM WILL TRANSITION TO A WORK-FROM-HOME SETUP UPON CONFIRMATION OF THE PROJECT...

Position Overview Great player support is part of what keeps games alive. As a Player Support Lead, you will lead and develop Player Support Agents, Specialists, and Experts across assigned projects, shifts, and languages. You will help ensure your team delivers consistent, professional, and player-focused support while meeting agreed operational and...

New hires are required to work fully onsite during the onboarding and training period and may transition to a permanent or WFH setup based on business needs. Please note that onsite work is determined by company directives, not personal preference. We do not offer a permanent WFH setup. Since 1998, we've been on a mission to reshape how players interact with...

Work-1 Manpower Recruitment Services in the Philippines is seeking a responsive customer service professional to handle calls with professionalism and patience.You will address inquiries and complaints, maintain records, and collaborate with teammates to reach performance targets, with flexible hours including evenings and weekends.Educational requirement is...

Keywords Studios is hiring a Player Engagement Agent to serve as the essential link between clients and the gaming community. You will respond to players, investigate inquiries via chat, email or tickets, and deliver feedback to developers to improve experiences.The role requires strong English communication, a proactive attitude, and familiarity with CRM...

Keywords Studios in Asia Pacific, Philippines, is seeking a Player Engagement Agent to bridge clients and players. You will respond to inquiries via ticketing, email, or chat, deliver quality feedback to developers, and help maintain high customer satisfaction.This role requires strong English communication, familiarity with CRM tools like Zendesk or...

Keywords Studios is hiring a Player Engagement Agent to serve as the essential link between clients and the gaming community. You will respond to players, investigate inquiries via chat, email or tickets, and deliver feedback to developers to improve experiences.The role requires strong English communication, a proactive attitude, and familiarity with CRM...

Side is currently looking for a detail-oriented and tech-savvy Player Support Agent to join its team. This remote role requires a minimum daily commitment of 6-7 hours and involves delivering comprehensive technical support to players across various platforms.Ideal candidates will have a passion for gaming, excellent communication skills, and the ability to...

MyPrize is seeking a Customer Experience Specialist to join its engineering team as a contractor. You will handle tickets, guide users through troubleshooting, and provide real-time live chat support across platforms.Join a fast-growing team focused on improving the user experience, moderating communities, and enriching the knowledge base with clear,...

Transperfect, Inc. is seeking a Player Support Lead to guide and develop a team of Agents across projects, shifts, and languages. You will ensure consistent, player‑focused support and meet performance targets while partnering with the Player Experience Manager.You will oversee daily operations, coaching, training, and staffing plans, with occasional...

Position Overview Great player support is part of what keeps games alive. As a Player Support Lead, you will lead and develop Player Support Agents, Specialists, and Experts across assigned projects, shifts, and languages. You will help ensure your team delivers consistent, professional, and player-focused support while meeting agreed operational and...

Keywords Studios Plc. is seeking a Player Engagement Agent in Bacolod, Philippines. This role involves addressing player inquiries, providing feedback to developers, and using tools like Zendesk for customer support.You will need excellent communication skills and adaptability to different player needs. Benefits include non-taxable allowances, HMO and life...

Keywords Studios in the Philippines is seeking a Player Engagement Agent to connect clients with the gaming community onsite in Bacolod City. You will respond to players’ questions promptly via ticketing, email, or chat and relay valuable feedback to developers to improve experiences.You’ll work with CRM tools, translate when needed, and contribute to...