player support agent jobs in Manila

Keywords Studios is seeking a Japanese bilingual Player Engagement Agent to bridge our clients and the gaming community. You will investigate inquiries, deliver quality responses, and gather feedback for developers. Responsibilities include providing excellent player support via ticketing, email, or chat, translating when needed, and maintaining reports to...

Amber Studio is seeking a Customer Support Agent fluent in English and Vietnamese to assist players of a Live game, handling account questions, gameplay issues, purchases, and basic troubleshooting. You will gather data, identify root causes, and provide personalized solutions while staying updated on game changes.We value empathy, proactive problem-solving,...

Job ResponsibilitiesDeliver timely and professional support to players through live chat, email, and other communication channels, addressing questions related to gameplay, account concerns, technical issues, and in-game features.Investigate and resolve player concerns, including login problems, payment-related inquiries, gameplay challenges, and other...

Position Overview Great player support is part of what keeps games alive. As a Player Support Lead, you will lead and develop Player Support Agents, Specialists, and Experts across assigned projects, shifts, and languages. You will help ensure your team delivers consistent, professional, and player-focused support while meeting agreed operational and...

MyPrize is seeking a Customer Experience Specialist to join its engineering team as a contractor. You will handle tickets, guide users through troubleshooting, and provide real-time live chat support across platforms.Join a fast-growing team focused on improving the user experience, moderating communities, and enriching the knowledge base with clear,...

Keywords Studios is hiring a Player Engagement Agent to serve as the essential link between clients and the gaming community. You will respond to players, investigate inquiries via chat, email or tickets, and deliver feedback to developers to improve experiences.The role requires strong English communication, a proactive attitude, and familiarity with CRM...

Transperfect, Inc. is seeking a Player Support Lead to guide and develop a team of Agents across projects, shifts, and languages. You will ensure consistent, player‑focused support and meet performance targets while partnering with the Player Experience Manager.You will oversee daily operations, coaching, training, and staffing plans, with occasional...

Amber in Manila is hiring a Player Support agent to assist Live game players with account settings, gameplay questions, purchases, and basic troubleshooting. You will engage with the community and gather feedback while upholding our culture of service excellence.The role requires Vietnamese and English fluency, a customer service background (1+ year), and...

Keywords Studios Plc in Manila, Philippines, is hiring a Japanese bilingual Player Engagement Agent to bridge between clients and the gaming community. You will investigate inquiries, deliver timely responses, translate when required, and provide feedback for developers while upholding high quality through reporting and training.The role requires strong...

Amber is seeking a Player Support agent to assist Live game players with account settings, gameplay, purchasing, and basic troubleshooting. You will engage with the community, gather feedback, and contribute to a culture focused on empathy and proactive service.The role emphasizes staying updated on game changes, maintaining KPIs, and delivering high-quality...

*New hires are required to report onsite. The office is located at 5/F Ortigas Technopoint Two, Julia Vargas Ave., Ortigas Center, Pasig City. Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to...

New hires are required to work fully onsite during the onboarding and training period and may transition to a permanent or WFH setup based on business needs. Please note that onsite work is determined by company directives, not personal preference. We do not offer a permanent WFH setup. Since 1998, we've been on a mission to reshape how players interact with...

*New hires are required to report onsite. The office is located at 5/F Ortigas Technopoint Two, Julia Vargas Ave., Ortigas Center, Pasig City. Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to...

We’re continuously looking for detail-oriented and thoughtful people to join our team. You’ll be tasked with answering customer questions through phone calls and video calls and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem. Influx is a growing and profitable...

Keywords Studios Limited. in Metro Manila is seeking a Mandarin Chinese Bilingual Agent for a non-voice gaming project. In this role, you'll connect clients with the gaming community, investigating and resolving player inquiries while delivering feedback to developers.This position offers excellent communication opportunities and the chance to grow in a...

KEYWORDS STUDIOS is seeking a Mandarin Chinese Bilingual Agent for a non-voice role in player engagement. The position involves providing exceptional customer support, managing player inquiries, and gathering feedback to enhance gaming experiences.This remote role is ideal for candidates with strong communication skills and a passion for gaming. Successful...

A leading gaming company is seeking a Player Support agent to assist players of a Live game with inquiries related to account settings, gameplay, and more. The ideal candidate will be fluent in Japanese and English, have at least 1 year of experience in customer service, and possess a passion for delivering the best user experiences. This role offers a...

*New hires are required to report onsite. The office is located at 5/F Ortigas Technopoint Two, Julia Vargas Ave., Ortigas Center, Pasig City. Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there...

New hires are required to work fully onsite during the onboarding and training period and may transition to a WFH setup based on business needs. Please note that onsite work is determined by company directives, not personal preference. We do not offer a permanent WFH setup. Since 1998, we've been on a mission to reshape how players interact with their...

New hires are required to work fully onsite during the onboarding and training period and may transition to a WFH setup based on business needs. Please note that onsite work is determined by company directives, not personal preference. We do not offer a permanent WFH setup. Since 1998, we've been on a mission to reshape how players interact with their...