monee

Handle outbound collection calls.Inform clients about due dates, outstanding balances, contract details, and payment obligations.Follow up on overdue accounts and negotiate payment arrangements with clients.Propose appropriate solutions to clients with past-due accounts.Maintain professionalism by handling calls politely, confidently, and assertively while...

A Payroll Specialist will be responsible for: Processing semi-monthly timekeeping, payroll, and mandatory benefits in a timely and accurate mannerCoordinating with payroll vendor to comply with statutory requirements Providing prompt and accurate updating of employee records in payroll files Working closely with pre/on-boarding team to collect employee...

Lead the operational aspects of the marketing department by  building a strategic framework for managing the processes that support Monee's campaigns and BAU  marketing initiativesEnsure accurate implementation of campaign assets in-appE2E setup and implementation of marketing assets  including but not limited to voucher creation, landing pages, PDP...

Assist in tasks specific to the assigned department for internship (Operational Risk / Graphic Design / Marketing / Compliance / Business Development - Deposits Payments & Transfers / Business Intelligence & Analytics)Tasks include conceptualizing, coordinating, and monitoring department-specific projectsCollaborate closely with team members on their daily...

A Procurement Specialist will be responsible for:Organizing all procurement activities relating to Request for Information (RFI), Request for Proposal (RFP) and request for Quotation (RFQ)Handling cost analysis and vendor negotiations to ensure award recommendation considers quality, risk, cost, value, and procedural complianceMaintaining database of...

Job Description Inform clients about due dates, outstanding balances, contract details, and payment obligations. Follow up on overdue accounts and negotiate payment arrangements with clients. Propose appropriate solutions to clients with past‑due accounts. Maintain professionalism by handling calls politely, confidently, and assertively while...

Monee is a leading digital payments and financial services provider in Southeast Asia. Monee’’s offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products.Monee Credit is the financing arm within Monee providing consumers, entrepreneurs, and businesses with more flexibility and...

Address and resolve escalated customer complaints, issues, and disputes effectively and efficientlyInvestigate complaints and collaborate with different teams to facilitate their resolutionHandle special tasks to resolve customer queries promptly and effectivelySummarize and report reasons for escalations to the operations team, analyze root causes, and...

Overseeing and guiding a team of collections specialists in achieving performance targets, managing daily operations, and implementing strategies to optimize collections. Collaborate with cross-functional teams to enhance operational efficiency and refine workflow processes. Generate Daily, Weekly, Monthly reports related to performance updates and...

Identifies potential fraudulent transactions, validating suspicious transactions and/or requestsConducts desk fraud investigation using different in-house tools and call-outs/interviewsAnalyze customer transactions to identify fraudulent activities, such as account takeover, friendly fraud, theft, and other similar risks.Monitor trends in fraud and...

Primarily conduct different types of pre-release and post-implementation tests (user acceptance, live test, etc.) to ensure product quality      Write test cases and get approval from stakeholders  Report bugs and errors to product managers and development teams promptly for investigation, and ensuring close monitoring of defect resolution and...

Responsible for coordinating and implementing risk management initiatives with functional business units to facilitate risk identification, analysis, mitigation and reportingBuild and maintain a comprehensive incident report register. Ensure that the minimum required information is captured accurately in the incident reporting tool.Gather monthly key risk...

Develop future staffing forecasts based on historical data, current business trends, and company growth projections.Provide strategic recommendations or capacity plans to optimize productivity while balancing costs and customer wait times.Coordinate the 24/7 scheduling matrix to guarantee seamless agent coverage across all shifts and chat queues.Prepare and...

Drive strategic special projects that shape how marketing initiatives are designed, tested, and scaled. The role builds frameworks from hypothesis through execution, ensuring learnings are captured and optimised for future growth. Alongside project delivery, oversee marketing operations enablers — aligning back-end systems and processes to business goals,...

Executes end-to-end recruitment process for job openings under the assigned units (sourcing, screening, and selection up to offer preparation, negotiation, and closing of candidates)Manages the recruiting pipeline including determining resource needs, sourcing activities, conducting assessments, and managing the referral processFulfills hiring of assigned...

Lead the execution of in-app campaigns through the creation of campaign wireframes, project follow-through, and coordination across different Monee departments.Build a deep understanding of the Credit landscape, and develop strategies to grow within the market.Think beyond existing propositions and build new competitive value propositions.Strategize and...

An HR Governance and Special Projects Associate is responsible for: Workplace GovernanceDraft, review, and update people-related policies and guidelines.Coordinate compliance with workplace policies and HQ-mandated requirements.​‌Ensure consistent application of policies across entities.​‌Coordinate people-related budgets across entities and monitor...

Responsible for end to end development of Offline Credit Initiatives. Pitching to prospective Brand Partners and Negotiation of Commercial Terms Analyzes Data and proposes business development strategies Handles accreditation and documentation of Partner Brands Conducts Market Research to Identify New growth opportunities Liase with Internal Partners to...

A Sr. Compensation & Benefits Lead will be responsible for:Being the primary reviewer ("Checker") for all payroll and benefits transactions across all Monee entities, ensuring accuracy, completeness, and compliance with established policies and controls.Overseeing and executing accurate and timely payroll processing in close collaboration with HR, Finance,...

A Benefits & HRIS Admin Specialist will be responsible for: HRIS & Employee RecordsEnters all new hires, employee movements, and other employee data into the HRIS.Coordinates with On-boarding team for the employment information of new hires.Partners with and support HR Business Partners to ensure employee data information is up to date in HRIS and manual...