Fraud Operations Specialist
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- Identifies potential fraudulent transactions, validating suspicious transactions and/or requests
- Conducts desk fraud investigation using different in-house tools and call-outs/interviews
- Analyze customer transactions to identify fraudulent activities, such as account takeover, friendly fraud, theft, and other similar risks.
- Monitor trends in fraud and collaborate with various stakeholders to gather insights on potential vulnerabilities.
- Examines and evaluates fraud detection parameters, incidents, and procedures
- Ensures proper documentation of all fraud investigation findings in an orderly manner
- Collaborates with different Operations units, such as Customer Service and KYC teams, to proactively resolve recurring issues and concerns
- Work on other ad hoc projects or tasks as assigned by its lead/s
- Bachelor's degree graduate; preferably business or statistics course graduate
- At least 2 years of relevant work experience in fraud investigation and/or handling fraud cases in any financial institution.
- Quick to adapt in a fast-paced organization
- Willing to work in Mandaluyong City, Ortigas
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