loop contact solutions

Company Description Loop Contact Solutions is a full-service call center based in Manila, serving American businesses with high-quality customer support, retention, and sales at competitive costs. Located in the world’s leading call center city for U.S. companies, the organization draws from a deep pool of seasoned call center professionals fluent in...

Work Setup: Onsite  Shift: Shifting Schedule Responsibilities: RFP Analysis: Analyze RFPs to identify requirements, evaluation criteria, and potential challenges.Solution Design: Develop tailored contact center solutions that address the specific needs and objectives of each RFP.Proposal Development: Lead the creation of high-quality proposal documents,...

Responsibilities: Lead the design and development of solution blueprints, technical artifacts, and hands-on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define and deliver technical solutions.Drive...

A leading staffing solutions firm in Metro Manila, Makati is seeking a Contact Center Solutions Manager. The ideal candidate will have over 10 years of experience in the contact center industry, with a strong focus on developing tailored solutions and winning RFPs. This role requires excellent project management skills and the ability to oversee all phases...

Empower Filipinos with innovative financial solutions at Home Credit Philippines. What you will do Lead Research & Development initiatives for contact center technologies and integrations, including voicebots, chatbots, and external systems across both on-premises and cloud environments. Drive platform modernization initiatives and migration efforts, with a...

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting...

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?Then, this is the right place for you! Welcome to a host of exciting...

Accenture Strategy & Consulting's SONG practice seeks a senior consultant to scale customer experience initiatives using Google CCAI and related tools. You will co-lead the Google contact center offering, design innovative Gen AI strategies, and guide CX transformations for global clients across marketing, sales and service functions. Make an impact by...

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting...

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Bonifacio Global City, Taguig City |...

About the job Contact Center Solution ArchitectResponsibilities:Lead the design and development of solution blueprints, technical artifacts, and hands-on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to...

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Bonifacio Global City, Taguig City | Years...

Accenture Strategy & Consulting in the Philippines invites you to join its Google CCAI-focused practice. You will design and implement CX transformation initiatives across marketing, sales and service, leveraging Dialogflow CX, Insights CX and Gen AI to drive customer experience and business value. You will lead workshops, shape operating models and CCaaS...

Job OverviewNegotiableOn-site - Taguig | 5-10 Yrs Exp | Bachelor | Full-timeKey ResponsibilitiesSolution Architecture: Design and deliver end-to-end CX solutions using the Google CCAI suite (Dialogflow CX, Agent Assist, Insights) and Google Gen AI (Vertex AI, Gemini, Playbooks, and LLM-based modeling).Strategy & Design Thinking: Lead innovative workshops...

Dialpad is seeking a Solutions Architect to join our US-hours, client-focused team. You will design contact center call flows, configure integrations, and act as a subject-matter expert guiding customers from Day 1 to deployment.You will collaborate with stakeholders to ensure a world-class setup that delivers measurable value and a seamless user experience....

TASQ Staffing Solutions is looking for a Senior Telecom Analyst to maintain customer-facing Contact Center platforms and telephony systems. This role requires at least 7 years of telecom experience, particularly with Contact Center solutions and related technologies. Candidates should also have hands-on experience with Freshworks products and NICE InContact...

DescriptionThe Job:You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and...

Infosys BPM Philippines invites a seasoned Solution Design Manager to lead solution design initiatives for client engagements in the Philippines. You will drive end-to-end client interactions, shape service offerings, and guide continuous improvement projects within Infosys guidelines. The role requires extensive BPM experience, especially in contact center...

Responsibilities Lead the design and development of solution blueprints, technical artifacts, and hands‑on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud‑native web applications. Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define and deliver technical solutions. Drive...

Overview We are seeking a dynamic and communicative Co‑Pilot AI Engineer to join our team. In this role, you will work closely with our contact center operations team to deploy and customize AI copilots for various use cases within contact center environments. You will be responsible for writing technical requirements, mapping customer needs, and...