loop contact solutions jobs in Manila

About the job Contact Center Solutions Manager Work Setup: Onsite Shift: Shifting Schedule Responsibilities RFP Analysis: Analyze RFPs to identify requirements, evaluation criteria, and potentialchallenges. Solution Design: Develop tailored contact center solutions that address the specific needsand objectives of each RFP. Proposal Development: Lead the...

About the job Contact Center Solution ArchitectResponsibilities:Lead the design and development of solution blueprints, technical artifacts, and hands-on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to...

Responsibilities: Lead the design and development of solution blueprints, technical artifacts, and hands-on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define and deliver technical solutions.Drive...

A leading staffing solutions firm in Metro Manila, Makati is seeking a Contact Center Solutions Manager. The ideal candidate will have over 10 years of experience in the contact center industry, with a strong focus on developing tailored solutions and winning RFPs. This role requires excellent project management skills and the ability to oversee all phases...

About the job Contact Center Solution Architect Responsibilities: Lead the design and development of solution blueprints, technical artifacts, and hands-on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications. Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to...

Empower Filipinos with innovative financial solutions at Home Credit Philippines. What you will do Lead Research & Development initiatives for contact center technologies and integrations, including voicebots, chatbots, and external systems across both on-premises and cloud environments. Drive platform modernization initiatives and migration efforts, with a...

About the job Contact Center Solution ArchitectResponsibilities:Lead the design and development of solution blueprints, technical artifacts, and hands-on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to...

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?Then, this is the right place for you! Welcome to a host of exciting...

Accenture in the Philippines is seeking a senior CX/Google CCAI leader to design, build, and implement next‑gen contact center solutions for global clients. You will guide CX strategy, work with Google Cloud products, and drive transformative CX programs across industries.You will collaborate with cross‑functional teams, lead workshops, and shape Gen AI...

Dialpad is seeking a Solutions Architect to join our US-hours, client-focused team. You will design contact center call flows, configure integrations, and act as a subject-matter expert guiding customers from Day 1 to deployment.You will collaborate with stakeholders to ensure a world-class setup that delivers measurable value and a seamless user experience....

Accenture Strategy & Consulting in the Philippines invites you to join its Google CCAI-focused practice. You will design and implement CX transformation initiatives across marketing, sales and service, leveraging Dialogflow CX, Insights CX and Gen AI to drive customer experience and business value.You will lead workshops, shape operating models and CCaaS...

TASQ Staffing Solutions is looking for a Senior Telecom Analyst to maintain customer-facing Contact Center platforms and telephony systems. This role requires at least 7 years of telecom experience, particularly with Contact Center solutions and related technologies. Candidates should also have hands-on experience with Freshworks products and NICE InContact...

Overview We are seeking a dynamic and communicative Co‑Pilot AI Engineer to join our team. In this role, you will work closely with our contact center operations team to deploy and customize AI copilots for various use cases within contact center environments. You will be responsible for writing technical requirements, mapping customer needs, and...

Outsourcey is hiring a senior contact centre leader for its Philippines-based team. You will drive Zendesk-driven configurations, lead workshops, and translate business goals into practical solutions that improve agent performance and customer experience.The role demands 3+ years in contact centre leadership, excellent communication, and strong stakeholder...

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting...

We are seeking a hands-on Contact Center Telephony & Virtual Agent Engineer to own, optimize, and modernize our Zoom Contact Center platform. This role will serve as the primary telephony administrator responsible for improving call center operations, enhancing IVR/customer call flows, and implementing intelligent virtual agent capabilities. The ideal...

Contact Center Expert - Business Analytics Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and...

MicroSourcing is seeking a Contact Center Automation & Integration Specialist (NiCE Cxone) to design and maintain automation workflows in a remote night-shift role based in the Philippines. You will develop routing logic, API-driven integrations, and reusable components across outbound and inbound processes.You will troubleshoot, optimize, and refactor...

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same. Circle Lead We are looking for a driven leader of...

Job Description Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Contact Center Process Associate Performs analysis of processes,...