Jobs for loop contact solutions at Manila

Responsibilities: Lead the design and development of solution blueprints, technical artifacts, and hands-on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define and deliver technical solutions.Drive...

About the job Contact Center Solution ArchitectResponsibilities:Lead the design and development of solution blueprints, technical artifacts, and hands-on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to...

About the job Contact Center Solutions Manager Work Setup: Onsite Shift: Shifting Schedule Responsibilities RFP Analysis: Analyze RFPs to identify requirements, evaluation criteria, and potentialchallenges. Solution Design: Develop tailored contact center solutions that address the specific needsand objectives of each RFP. Proposal Development: Lead the...

A leading staffing solutions firm in Metro Manila, Makati is seeking a Contact Center Solutions Manager. The ideal candidate will have over 10 years of experience in the contact center industry, with a strong focus on developing tailored solutions and winning RFPs. This role requires excellent project management skills and the ability to oversee all phases...

Empower Filipinos with innovative financial solutions at Home Credit Philippines. What you will do Lead Research & Development initiatives for contact center technologies and integrations, including voicebots, chatbots, and external systems across both on-premises and cloud environments. Drive platform modernization initiatives and migration efforts, with a...

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting...

Accenture Strategy & Consulting's SONG practice seeks a senior consultant to scale customer experience initiatives using Google CCAI and related tools. You will co-lead the Google contact center offering, design innovative Gen AI strategies, and guide CX transformations for global clients across marketing, sales and service functions. Make an impact by...

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting...

Job Description: Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a...

Accenture Strategy & Consulting in the Philippines invites you to join its Google CCAI-focused practice. You will design and implement CX transformation initiatives across marketing, sales and service, leveraging Dialogflow CX, Insights CX and Gen AI to drive customer experience and business value. You will lead workshops, shape operating models and CCaaS...

Job OverviewNegotiableOn-site - Taguig | 5-10 Yrs Exp | Bachelor | Full-timeKey ResponsibilitiesSolution Architecture: Design and deliver end-to-end CX solutions using the Google CCAI suite (Dialogflow CX, Agent Assist, Insights) and Google Gen AI (Vertex AI, Gemini, Playbooks, and LLM-based modeling).Strategy & Design Thinking: Lead innovative workshops...

Responsibilities Lead the design and development of solution blueprints, technical artifacts, and hands‑on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud‑native web applications. Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define and deliver technical solutions. Drive...

TASQ Staffing Solutions is looking for a Senior Telecom Analyst to maintain customer-facing Contact Center platforms and telephony systems. This role requires at least 7 years of telecom experience, particularly with Contact Center solutions and related technologies. Candidates should also have hands-on experience with Freshworks products and NICE InContact...

DescriptionThe Job:You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and...

Dialpad is seeking a Solutions Architect to join our US-hours, client-focused team. You will design contact center call flows, configure integrations, and act as a subject-matter expert guiding customers from Day 1 to deployment.You will collaborate with stakeholders to ensure a world-class setup that delivers measurable value and a seamless user experience....

Overview We are seeking a dynamic and communicative Co‑Pilot AI Engineer to join our team. In this role, you will work closely with our contact center operations team to deploy and customize AI copilots for various use cases within contact center environments. You will be responsible for writing technical requirements, mapping customer needs, and...

CONTACT CENTER SPECIALISTMake a Difference in Every Employee ExperienceAt ING, we believe that great experiences start with great conversations. As a Contact Center Specialist, you will be the first point of contact for employees, candidates, and former employees seeking HR support. Whether through chat, email, or case management channels, you will play a...

Home Credit Philippines is looking for a skilled professional to lead research and development initiatives in contact center technologies. This role focuses on integrating systems and modernizing platforms, especially within the Genesys environment. Candidates should have over 5 years of experience with contact centers, alongside expertise in voicebot and...

Job Description Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Contact Center Process Associate Performs analysis of processes,...

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation...