itsm

Looking for an ITSM Specialist to lead and govern IT Service Management processes across the SSC Tech Services organization. As a member of the Tech Services organization, the ITSM Specialist will act as the process owner for ITSM practices, ensuring service quality, operational excellence, compliance, and continuous improvement aligned with ITIL standards...

DescriptionRun Stronger. Evolve Faster. Perform Smarter with NRIReady to shape what's next? At NRI, we turn technology into intelligence, delivering solutions that drive measurable business outcomes. Join our team of 3,500+ local experts backed by a global network of 16,000 team members and work on projects that truly make a difference for Australia's...

The ITSM Engineer will be responsible for the continual improvement, maintenance and administration of the ITSM System. Ensuring that the platform remains secure, efficient, and adaptable to evolving business needs. They will be responsible for troubleshooting and resolving issues within the system. Additionally the role will require administration and...

POSITION PURPOSE Junior ITSM professional responsible for day to day operational execution supporting Incident, Problem, Change and Configuration Management processes using HDA and CMDB platforms. PRIMARY RESPONSIBILITIES Incident queue monitoring and ticket administration Support problem, change and CMDB record maintenance Prepare operational reports and...

Run Stronger. Evolve Faster. Perform Smarter with NRIReady to shape what's next? At NRI, we turn technology into intelligence, delivering solutions that drive measurable business outcomes. Join our team of 3,500+ local experts backed by a global network of 16,000 team members and work on projects that truly make a difference for Australia's leading...

The ITSM Coordinator supports the daily operation of Major Incident Management and Problem Management. The role coordinates major-incident response, facilitates Major Incident calls, communication and escalation, manages problem investigations, and tracks corrective actions through completion.This is a hands-on operational role requiring sound judgment,...

Run Stronger. Evolve Faster. Perform Smarter with NRIReady to shape what's next? At NRI, we turn technology into intelligence, delivering solutions that drive measurable business outcomes. Join our team of 3,500+ local experts backed by a global network of 16,000 team members and work on projects that truly make a difference for Australia's leading...

Location: Taguig, Manila Worksetup: Hybrid/WFH setup which is negotiable Salary: Php 120,000 – Php 150,000k Job description: • Configuring and administering core ServiceNow modules, • developing custom automated workflows, optimizing service desk operations to align with KPIs, and • translating stakeholder requirements into clear technical...

Job Summary The ITSM Specialist is responsible for the administration, governance, and continuous improvement of IT Service Management (ITSM) processes. The role ensures effective management of incidents, problems, changes, service requests, and configuration management while maintaining compliance with ITIL best practices and organizational service level...

The ITSM Service Level Agreement (SLA) and Reporting manager is responsible for the requirement gathering, oversight of development, management of communication, maintaining of SLA and reporting definitions and delivery of inputs to Service Governance meetings. This role requires a highly self-motivated independent thinker to look outside the box for...

Associate ITSM AnalystReq number:R8217Employment type:Full timeWorksite flexibility:HybridWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately...

The Role (Rotating Shift) Design and deliver a set of standardized processes across the group to deliver quality business services to achieve consistent results across IT and business technologyDesign and deliver automated workflows for each processDrive the reduction of service outages through ChangePromote self-service through the development of...

Job SummaryThe ITSM Specialist is responsible for the administration, governance, and continuous improvement of IT Service Management (ITSM) processes. The role ensures effective management of incidents, problems, changes, service requests, and configuration management while maintaining compliance with ITIL best practices and organizational service level...

Job Summary The ITSM Specialist is responsible for the administration, governance, and continuous improvement of IT Service Management (ITSM) processes. The role ensures effective management of incidents, problems, changes, service requests, and configuration management while maintaining compliance with ITIL best practices and organizational service level...

The ITSM Knowledge Manager is responsible for establishing, governing, and continuously improving the organization's IT Service Management (ITSM) knowledge framework. This role ensures that knowledge assets, operational procedures, service documentation, and process records are accurate, current, accessible, and aligned with business objectives. The position...

Eastvantage Business Solutions Inc. in Taguig, Philippines, is seeking an ITSM Knowledge Manager to establish and govern a comprehensive ITSM knowledge framework, ensuring accurate, current, and accessible knowledge assets aligned with business goals.You will drive governance, enable ITSM processes, support audits and compliance, manage disaster recovery...

Run Stronger. Evolve Faster. Perform Smarter with NRI Ready to shape what's next? At NRI, we turn technology into intelligence, delivering solutions that drive measurable business outcomes. Join our team of 3,500+ local experts backed by a global network of 16,000 team members and work on projects that truly make a difference for Australia's leading...

Work Schedule: Night ShiftEmployment Type: 1-Year ContractSalary: ₱150,000–₱180,000 per month Job Summary We are looking for an experienced ITSM Manager to oversee IT Service Management operations and ensure the effective delivery, performance, and continuous improvement of IT services. The role will manage service processes, resolve critical...

Employement Details: Rate (Salary): Up to 180,000/month plus additional benefits (Open for negotiation if higher) Setup: Hybrid at Diliman, Quezon City Schedule: Night Shift (10:00 pm to 07:00 am) - willing for shifting in case needed Status: Project-Based (1-year) - highly chances to convert into regular / permanent position About the RoleWe are looking...

Position OverviewWe are looking for a Digital Application & ITSM Engineer to support both ServiceNow/ITSM operations and digital application initiatives. This role combines hands‑on application support, IT service management, and collaboration with regional and global teams to drive digital transformation.You will work closely with business users, IT...