itsm jobs in Manila

Looking for an ITSM Specialist to lead and govern IT Service Management processes across the SSC Tech Services organization. As a member of the Tech Services organization, the ITSM Specialist will act as the process owner for ITSM practices, ensuring service quality, operational excellence, compliance, and continuous improvement aligned with ITIL standards...

The ITSM Coordinator supports the daily operation of Major Incident Management and Problem Management. The role coordinates major-incident response, facilitates Major Incident calls, communication and escalation, manages problem investigations, and tracks corrective actions through completion.This is a hands-on operational role requiring sound judgment,...

POSITION PURPOSE Junior ITSM professional responsible for day to day operational execution supporting Incident, Problem, Change and Configuration Management processes using HDA and CMDB platforms. PRIMARY RESPONSIBILITIES Incident queue monitoring and ticket administration Support problem, change and CMDB record maintenance Prepare operational reports and...

Run Stronger. Evolve Faster. Perform Smarter with NRIReady to shape what's next? At NRI, we turn technology into intelligence, delivering solutions that drive measurable business outcomes. Join our team of 3,500+ local experts backed by a global network of 16,000 team members and work on projects that truly make a difference for Australia's leading...

Associate ITSM AnalystReq number:R8217Employment type:Full timeWorksite flexibility:HybridWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately...

Location: Taguig, Manila Worksetup: Hybrid/WFH setup which is negotiable Salary: Php 120,000 – Php 150,000k Job description: • Configuring and administering core ServiceNow modules, • developing custom automated workflows, optimizing service desk operations to align with KPIs, and • translating stakeholder requirements into clear technical...

Job Summary The ITSM Specialist is responsible for the administration, governance, and continuous improvement of IT Service Management (ITSM) processes. The role ensures effective management of incidents, problems, changes, service requests, and configuration management while maintaining compliance with ITIL best practices and organizational service level...

Job Summary The ITSM Specialist is responsible for the administration, governance, and continuous improvement of IT Service Management (ITSM) processes. The role ensures effective management of incidents, problems, changes, service requests, and configuration management while maintaining compliance with ITIL best practices and organizational service level...

Job SummaryThe ITSM Specialist is responsible for the administration, governance, and continuous improvement of IT Service Management (ITSM) processes. The role ensures effective management of incidents, problems, changes, service requests, and configuration management while maintaining compliance with ITIL best practices and organizational service level...

iQor is seeking an ITSM Coordinator to support the daily operation of Major Incident Management and Problem Management. The role coordinates major-incident response, facilitates major incident calls, communication and escalation, and tracks corrective actions through completion.This hands-on role requires sound judgment, clear communication, strong...

Eastvantage Business Solutions Inc. in Taguig, Philippines, is seeking an ITSM Knowledge Manager to establish and govern a comprehensive ITSM knowledge framework, ensuring accurate, current, and accessible knowledge assets aligned with business goals.You will drive governance, enable ITSM processes, support audits and compliance, manage disaster recovery...

The ITSM Knowledge Manager is responsible for establishing, governing, and continuously improving the organization's IT Service Management (ITSM) knowledge framework. This role ensures that knowledge assets, operational procedures, service documentation, and process records are accurate, current, accessible, and aligned with business objectives. The position...

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative,...

The ITSM Coordinator supports the daily operations of Major Incident Management and Problem Management. This role coordinates major-incident responses, facilitates Major Incident calls, manages communications and escalations, oversees problem investigations, and tracks corrective actions through to completion. This is a hands-on operational role that...

Employement Details: Rate (Salary): Up to 180,000/month plus additional benefits (Open for negotiation if higher) Setup: Hybrid at Diliman, Quezon City Schedule: Night Shift (10:00 pm to 07:00 am) - willing for shifting in case needed Status: Project-Based (1-year) - highly chances to convert into regular / permanent position About the RoleWe are looking...

Position OverviewWe are looking for a Digital Application & ITSM Engineer to support both ServiceNow/ITSM operations and digital application initiatives. This role combines hands‑on application support, IT service management, and collaboration with regional and global teams to drive digital transformation.You will work closely with business users, IT...

Work Schedule: Night ShiftEmployment Type: 1-Year ContractSalary: ₱150,000–₱180,000 per month Job Summary We are looking for an experienced ITSM Manager to oversee IT Service Management operations and ensure the effective delivery, performance, and continuous improvement of IT services. The role will manage service processes, resolve critical...

The ITSM Engineer will be responsible for the continual improvement, maintenance and administration of the ITSM System. Ensuring that the platform remains secure, efficient, and adaptable to evolving business needs. They will be responsible for troubleshooting and resolving issues within the system. Additionally the role will require administration and...

Asticom Technology Inc. is seeking an IT Service Management (ITSM) & Governance Support Specialist to help govern IT services and monitor performance. The role includes tracking SLAs, supporting audits, and maintaining dashboards and reports to ensure alignment with IT governance processes.The ideal candidate has at least 2 years in ITSM, familiarity with IT...

The ITSM Service Level Agreement (SLA) and Reporting manager is responsible for the requirement gathering, oversight of development, management of communication, maintaining of SLA and reporting definitions and delivery of inputs to Service Governance meetings. This role requires a highly self-motivated independent thinker to look outside the box for...