it helpdesk manager

About the role The Helpdesk Manager ensures delivery of quality technical support for clients, as well as oversees the work of Help Desk staff. Oversee timely delivery of quality support service to clients, whether they are internal clients working for the same company or external clients who have contracted technical support service. Key responsibilities ...

Manage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHT Design and implement escalation protocols (L1-L3), act as final point of resolution Optimize workforce scheduling, staffing allocation, and cross-functional collaboration Customer Experience Enhancement Analyze customer interaction data...

As a CXone Helpdesk Manager, you will oversee day-to-day operational support for a NICE CXone environment, owning L2 escalations, supporting L1 coverage and quality, and coordinating platform-related projects. This role serves as a key operational point of contact, balancing elevated CXone administration and troubleshooting with project coordination,...

About the role Responsible for overseeing all aspects of call center operations, including strategic goal setting, process optimization, and team performance management, to achieve key KPIs (NPS, CSAT, Reply Rate, FCR, etc.) and continuously enhance customer satisfaction and brand loyalty. Key responsibilities Manage BPO teams (FTEs), monitor...

As a CXone Helpdesk Manager, you will oversee day-to-day operational support for a NICE CXone environment, owning L2 escalations, supporting L1 coverage and quality, and coordinating platform-related projects. This role serves as a key operational point of contact, balancing elevated CXone administration and troubleshooting with project coordination,...

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharmaceutical Help Desk Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work...

Quartz Business Products Corporation is seeking a Helpdesk Manager in Metro Manila to lead the support team and ensure high-quality technical assistance for both internal and external clients. The role requires strong customer service focus, proven team-management skills, and the ability to improve processes. You will oversee daily operations, guide staff...

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their...

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharmaceutical Help Desk Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work...

What can you expect in a Queue Management Specialist role with TaskUs: This role will manage the incident queue to ensure all non-voice-related incidents created are addressed and assigned to the agents. The Queue Management Specialist will assist, as directed, to allocate resources in real time to outbound resolution activities to ensure SLO’s are met....

Duties and Responsibilities:Team & Operations Management Manage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHT Design and implement escalation protocols (L1-L3), act as final point of resolution Optimize workforce scheduling, staffing allocation, and cross-functional collaboration Customer Experience...

Insite Managed Solutions is seeking a CXone Helpdesk Manager to oversee day-to-day operations in a NICE CXone environment, handling L2 escalations and supporting L1 coverage while coordinating platform projects.The role requires 3-5 years in contact center support, strong troubleshooting, and PMO experience. You will liaise with Senior CXone Engineering or...

Insite Managed Solutions is seeking a CXone Helpdesk Manager to oversee day-to-day operations in a NICE CXone environment, handling L2 escalations and supporting L1 coverage while coordinating platform projects. The role requires 3-5 years in contact center support, strong troubleshooting, and PMO experience. You will liaise with Senior CXone Engineering or...

A leading service provider in Mandaluyong is seeking an experienced Assistant Manager to lead its IT Helpdesk team. The role focuses on enhancing service efficiency, ensuring quick resolution of IT issues, and fostering a positive team environment. Candidates should have a minimum of 6 years in IT, including 2 years in management, and a Bachelor's degree in...

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharmaceutical Help Desk Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work...

Position: Helpdesk Operations Manager (Makati) | OnsiteLocation: MakatiSchedule: Dayshift Details: This is a startup BPO operation.The selected OM will be responsible for overseeing a 10-member Helpdesk Support team (Wave 1)Qualifications:Minimum of 5 years experience as a Technical Operations Manager in a BPO settingFamiliarity with the payment...

Location: MakatiWork Setup: Onsite Schedule: Dayshift Requirements: Startup BPO operationsWill manage 10HC Helpdesk SupportAt least 5 years experience as Technical Operations Manager (BPO)Knowledgeable with Payment eco system, cybersecurity, tech support and product services development

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharmaceutical Help Desk Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work...

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharmaceutical Help Desk Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work...

About the job Training Manager (Helpdesk Customer Support) Role Overview Our organization is seeking a strategic and technically proficient Technical Training Manager to lead the enablement function for our global support and integrations teams. In this role, you will define the long-term educational roadmap, ensuring our technical staff possesses the...