it helpdesk manager jobs in Manila

About the role The Helpdesk Manager ensures delivery of quality technical support for clients, as well as oversees the work of Help Desk staff. Oversee timely delivery of quality support service to clients, whether they are internal clients working for the same company or external clients who have contracted technical support service. Key responsibilities ...

Manage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHT Design and implement escalation protocols (L1-L3), act as final point of resolution Optimize workforce scheduling, staffing allocation, and cross-functional collaboration Customer Experience Enhancement Analyze customer interaction data...

About the roleResponsible for overseeing all aspects of call center operations, including strategic goal setting, process optimization, and team performance management, to achieve key KPIs (NPS, CSAT, Reply Rate, FCR, etc.) and continuously enhance customer satisfaction and brand loyalty.Key responsibilitiesManage BPO teams (FTEs), monitor...

Quartz Business Products Corporation is seeking a Helpdesk Manager in Metro Manila to lead the support team and ensure high-quality technical assistance for both internal and external clients. The role requires strong customer service focus, proven team-management skills, and the ability to improve processes.You will oversee daily operations, guide staff...

A leading service provider in Mandaluyong is seeking an experienced Assistant Manager to lead its IT Helpdesk team. The role focuses on enhancing service efficiency, ensuring quick resolution of IT issues, and fostering a positive team environment. Candidates should have a minimum of 6 years in IT, including 2 years in management, and a Bachelor's degree in...

About the job Training Manager (Helpdesk Customer Support) Role Overview Our organization is seeking a strategic and technically proficient Technical Training Manager to lead the enablement function for our global support and integrations teams. In this role, you will define the long-term educational roadmap, ensuring our technical staff possesses the...

TASQ Staffing Solutions in Makati invites a seasoned BPO professional to join as a BPO Helpdesk Operations Manager (Makati). This onsite role drives service quality in a startup operation and reports to leadership.You will oversee a 10-member Helpdesk Support team (Wave 1) and shape technical support, cybersecurity, and payment ecosystem initiatives while...

About the job Training Manager (Helpdesk Customer Support)Role OverviewOur organization is seeking a strategic and technically proficient Technical Training Manager to lead the enablement function for our global support and integrations teams. In this role, you will define the long-term educational roadmap, ensuring our technical staff possesses the...

On-site - Mandaluyong 5-10 Yrs Exp Bachelor Full-time Job Description Government Mandated Benefits 13th Month Pay Insurance Health & Wellness Health Insurance, Life Insurance Professional Development Job Training, Professional Development Bereavement Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave Job Summary The Assistant Manager leads...

Qualifications Education Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a closely related technical discipline. Advanced degree (MBA or M.S. in a technical or analytics field) is a plus and may substitute for a portion of the experience requirement. Experience Minimum 2 years of experience in backend product...

OverviewJob Title: Helpdesk SpecialistDepartment: Customer Care - Provider ServicesDivision: OperationsReports to (Position of Immediate Superior): Helpdesk SupervisorResponsibilitiesAccountable for the accurate implementation of members’ healthcare benefit policies at the assigned Helpdesk.Handle utilization management and the delivery of superior...

Qualifications: Experience At least 2 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role. Experience in SaaS, especially with API-first platforms, multi-tenant architectures, and platform lifecycle management. Proven growth into leadership roles such as...

Qualifications Education Bachelor's degree in Business Administration, Marketing, Communications, or a closely related field. Advanced degree (MBA or equivalent) is a plus and may be considered alongside relevant operational management experience. Experience At least 2 years of experience in customer support, technical support, workforce management, or a...

Qualifications Bachelor's degree in Business, Marketing, Business, Information Technology, Computer Science, Software Engineering, Information Systems, or a related technical field. At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment with experience in backend product support, ad tech...

IT Helpdesk Engineer page is loaded## IT Helpdesk Engineerremote type: Híbridolocations: Manilatime type: Tiempo completoposted on: Publicado hace 19 díasjob requisition id: R4207Permanente regularJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage,...

Responsibilities Must serve as the first point of contact for technical support, logging and managing tickets in the helpdesk system. Must be able to resolve common hardware and software issues for users across multiple departments and business units. Must be able to configure new user accounts, email setups, and basic user access and permission. Must be...

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Helpdesk Optimization Specialist Full Time Salary Philippines - Remote, PH Work Setup: Remote/WAH Equipment: Company-provided Type of Contract:Full-time The Helpdesk Optimization Specialistis responsible...

Helpdesk Optimization Specialist The Helpdesk Optimization Specialist is responsible for optimizing helpdesk systems, implementing automation solutions, and leading AI-driven initiatives to improve the efficiency and performance of support operations. This role analyzes ticketing data, delivers reporting and insights for strategic and operational...

Who You'll Work With You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow...

TASQ Staffing Solutions is looking for an experienced Workforce Manager to lead the BPO Workforce Management function. The ideal candidate will define strategic direction, manage a team of Workforce Analysts, and own long-term forecasting and scheduling strategies. A Bachelor's degree in a relevant field and at least 2 years of experience in customer support...