incident problem jobs in Pasig

Be a part of our fast-growing team and unchain all the possibilities! What is your mission? We are looking for a dynamic Incident Management Lead to mentor and lead a team of IT support analysts in delivering world-class technical assistance and proactive system monitoring. This role is key to reducing downtime, ensuring rapid incident response, and driving...

Atlas Technica seeks a Service Management Analyst to join its growing Service Management team. This client-facing role improves service performance, coordinates cross-functional resolutions, and drives incident, problem, and risk management for assigned client environments.The analyst will lead ITIL-aligned Incident and Problem Management activities, support...

Supported internally developed enterprise applications integrated with core operational systems. Provided support for applications built on SharePoint Online. Ensured system reliability and usability for high-level business stakeholders. Monitored production systems to ensure optimal availability and performance. Identified and responded to incidents and...

Atlas Technica is hiring a Service Management Analyst to improve incident and problem management across client environments. You will lead root cause analyses, support major incident events, and monitor service health with a focus on preventing recurring issues and improving SLA performance.The role requires strong analytical skills, ITIL proficiency, and...

KEY RESPONSIBILITIES Responsible for technical investigations of cyber incidents undertaken by the firm and assist our clientsResponsible for collecting, triaging, and analyzing forensic artifacts from client networksResponsible for analyzing flat log files, Windows event logs, Linux artifacts to correlations in endpoint detection and response (EDRs)...

Position: Incident Manager Office Location: UB Plaza Pasig (Headquarters) About The Role The Incident Manager provides dedicated oversight of Incident Management processes, ensure rapid restoration of critical services, improve SLA performance, reduce recurring incidents, and strengthen operational resilience. The role serves as the central coordinator...

A leading management consultancy in the Philippines is looking for a Digital Forensic & Incident Response Senior Analyst to conduct technical investigations of cyber incidents and enhance clients' security posture. The ideal candidate should have over 4 years of experience in malware analysis and digital forensics, with a strong understanding of various...

About the job Digital Forensic & Incident Response Senior Analyst - Hybrid Ortigas - 70K KEY RESPONSIBILITIES Responsible for technical investigations of cyber incidents undertaken by the firm and assist our clients Responsible for collecting, triaging, and analyzing forensic artifacts from client networks Responsible for analyzing flat log files,...

Leads the end-to-end Problem Management process, ensuring the identification, investigation, and resolution of recurring issues, reduction of incident volume Qualifications Qualifications & Experience Bachelor's degree in IT, Engineering, or related field Minimum 5 years in IT Service Management, with at least 3 years in a Problem Manager role- Proven...

Overview The Service Desk shall be a Level 1 IT service desk for the organization shall conduct the following scope of services under the said Service desk. ● KMD Hardware Support ● Password/Access Requests ● KMD Application Support ● Ticket Management via Halo ITSM● Incident Management and Request Management ● Escalation Management ● Team...

Summary:The organization is seeking a GK Developer who will be responsible for the design, development, and support of our GK POS (Store Commerce) platform across our retail store network.As a part of the technology team, this role involves working closely with business stakeholders, store operations, and software team members in designing, implementing,...

The RoleThe L2 Service Desk Engineer is accountable for resolving complex incidents that exceed L1 scope and for restoring service where deeper technical analysis is required. The role exists to diagnose root causes, apply advanced troubleshooting, and stabilise client environments while maintaining clear communication and accurate technical records.The...

Converge ICT Solutions Inc. is seeking a seasoned Problem Manager to lead the end-to-end problem lifecycle, drive RCAs, and reduce incident volume. You will coordinate with vendors and cross-functional teams to implement permanent fixes and improve IT services. The role requires 5+ years in ITSM with 3+ years in problem management, strong analytical skills,...

Position Objective The SOC Analyst will be expected to implement, monitor, and support the security tool platforms that organization and our clients use. This position will primarily support reactionary responses to security related alerts and the setup of clients within the security platforms. This position will require working with the existing Managed...

The Role The L1 Service Desk Engineer is accountable for resolving client incidents and requests at first contact wherever possible and for leaving every interaction in a better state than it was found. This includes restoring service, providing clear communication, capturing accurate records, and using or improving knowledge so issues are easier to...

Duties and Responsibilities· Implement and support enterprise LAN, WAN, WLAN, VPN, firewall, network access control, cloud connectivity, and SD-WAN technologies.· Independently complete network engineering assignments and tactical infrastructure projects with limited supervision.· Configure and maintain routers, switches, firewalls, wireless...

OverviewSome engineers keep the lights on. You make sure they never flicker in the first place. We're looking for a senior DevSecOps Engineer to own and continuously sharpen the security, reliability, observability, and cost efficiency of our cloud and edge infrastructure — and to have real influence over how it's all built.This is a hands-on, senior...

We are a fast-growing SaaS company that is changing the FinTech application development (non-OMS) landscape.  We are looking for an IT Support Associate who has experience providing remote support for US-based users, with a strong aptitude for troubleshooting hardware and software issues (desktop and cloud applications). This is a heavy customer-support...

Position PurposeThe Group Service Delivery Manager is a critical role within the Systems department. Responsible for ensuring the seamless delivery of IT services globally. This role oversees service delivery, owns uptime, drives and supports organisational change, and builds strong relationships across the business. It is integral to the departments...

Position PurposePreventing, mitigating, and responding to major information and cyber security events, security incidents, and security breaches. This includes researching, recommending, implementing, and operating technologies, controls, and processes that will effectively protect and defend the information systems in use across our portfolio of brands....