helpdesk support jobs in Manila

Job Description:Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the...

- Location: Vertis North, Quezon City - Work Setup: Onsite | Hybrid upon regularization - Salary: 22,000 basic salary + 6,000 MTA Allowance - Shifting schedule Qualifications: • High school graduate or open any educational attainment • At least 1 year experience providing technical support to end users. • Fundamental knowledge of the overall Bankcard...

As part of our clients Shared Services IT Department, this role provides technical IT assistance and support to all users across multiple entities. Support services provided by this role involves interaction with users via telephone, messages, and email, and includes first level support for all hardware computer and mobile devices, as well as first level...

Helpdesk Support Specialist page is loadedHelpdesk Support SpecialistApply locations INTL-Makati time type Full time posted on Posted 11 Days Ago job requisition id R2025-241653TransPerfect Is More Than Just a Job…Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its...

Job Title: IT Helpdesk Support Specialist Location: Hybrid at our Makati Office (One Ayala) Are you a tech-savvy professional with a passion for solving problems and delivering exceptional customer service? We’re looking for an enthusiastic IT Helpdesk Support Specialist to join our dynamic team in the heart of Makati. In this role, you’ll be the first...

Provides first-level technical support to end-users via phone, email, or ticketing system.Assist users in resolving hardware and software-related issues promptly.Create service tickets for proper coordination to technical department.Investigating and diagnosing incidents and researching solutions.Providing status on service request to customers.Escalating...

ResponsibilitiesProvides first-level technical support to end-users via phone, email, or ticketing system.Assist users in resolving hardware and software-related issues promptly.Create service tickets for proper coordination to technical department.Investigating and diagnosing incidents and researching solutions.Providing status on service request to...

A leading recruitment agency in Metro Manila seeks a Technical Support Representative to provide first-level technical assistance to end-users. This entry-level role involves resolving hardware and software issues, managing support tickets, and ensuring effective communication with users. Ideal candidates have a relevant educational background and strong...

TransPerfect is seeking an energetic individual for the full-time role of Helpdesk Support Specialist in Makati. This position requires a candidate with 3+ years of experience in IT support, excellent troubleshooting skills, and a strong ability to communicate effectively. You will be responsible for providing exceptional support to employees, maintaining...

PM Consulting requests a Helpdesk Customer Support Supervisor to oversee a high-volume, multi-channel support team across chat, email, and ticketing systems. The role focuses on timely issue resolution, SLA adherence, and coaching to improve service quality.The position combines operational supervision with advanced technical knowledge, including API...

Asia Peopleworks Inc. in Makati is seeking a customer-focused IT Help Desk specialist for an on-site, full-time role. The position requires 1–3 years of experience and a Bachelor's degree.You will provide first-level support to market participants, manage user access, assist with security tasks, and support testing. Strong communication and multi-tasking...

Role Title: Helpdesk Support Specialist (Ticketing) ECLARO: A quick Summary ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business...

We are seeking a Technical Helpdesk Support professional with experience in Linux/Unix environments to join an IBM project supporting the Travel & Transportation industry. The ideal candidate will provide technical assistance, troubleshoot system and user issues, and ensure timely resolution of incidents while maintaining high service standards.Quezon City,...

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Position:Cantonese Helpdesk Support Associate (Open for Undergraduates) Company Industry: BPO Company Work Location: Pasig, Iloilo, or...

Qualifications: Vocational Diploma/Short Course Certificate, Bachelor's/College Degree Entry-level position; prior experience in a customer service or technical support role is advantageous Active listening on complaints and work to find an effective solution. Consistency of tickets and email updates Pay attention to details Have business awareness Job...

About the job Helpdesk Customer Support SupervisorRole OverviewThe Helpdesk Customer Support Supervisor is responsible for delivering high-quality customer support across multiple channels, while overseeing team performance and handling increasingly complex issues depending on tier level. This role spans from operational supervision to advanced technical...

Qualifications Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field. At least 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred). At least 2 years of experience in training and adult learning principles in a BPO...

Qualifications:Bachelor's degree in Business, Marketing, Business, Information Technology, or related field.At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment.Proven expertise with live chat and ticketing tools like Zendesk, Freshdesk, and Salesforce Service Cloud for excellent...

About the job Workforce Analyst (Helpdesk Customer Support)Role OverviewThe Workforce Analyst supports customer support operations by ensuring optimal staffing, schedule adherence, and service level performance across multiple support channels. This role focuses on real-time monitoring, forecasting, scheduling, and workforce analytics to maintain efficient...

InnovaThink Corporation is seeking a Service Desk Technician to provide L1 technical troubleshooting and customer service in Las Piñas, Metro Manila. The candidate will support various technologies, manage service requests, and ensure effective operation within KPI standards. Required qualifications include a Diploma or Degree in IT and preferably at least...